Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

Dear All,

This is regarding the issue which I have come across with my telephone bill. Telephone number 26707261

The issue actually started with my application, I got a very late connectivity and I needed to personnally go to MTNL office to activate my telephone connection.

Then I gave my check for bill on time the cheque bounced because I have not signed on the same.

Thought it is my fault but when my check was taken, the officer paid no heed to see wheater my check is signed or not.

Later I got a bill which was excess because my plan was combo 495 unlimited and the bill came for my internet plus telephone rental of 250 INR.

I went to officer and told him that neither the check bounce was my fault nor I need to pay the extra money.

The officer confirmed that he would revert my money back but still there was no resolution.In return I again got the same combination bill of telephone rental and internet charge.

The Andheri branch office is absolutely rackas the assitance what you get is not worth coming back to MTNL service.They just make you run every place without any resolution.

Please resolve my issue asap.

I have surrendered my MTNL Dolphin Mobile No.[protected] in the name of Ashok Bansal. I am waiting for the refund of security for the last 8 months.

Deactivation of mantraand other Service
Dear Sir,
I Mr.vasant rambade,Would like u to Plz Deactivate ur So called mantra and other Unubscription service From http://sms.indiatimes.com
Which I Never Subscribed For&Return My Balance.
My Rs.106 was been deducted from my balance.
Its The Worst I hav Experienced from Indiatimes.
My Mobile No. Is [protected]

Hi All,

Please let me know procedure to disconnect MTNL BB Connection.
I have been using MTNL BB Connection for last 4 mnths (Prcatically one mnth)


This is worse BB connection ever.
No Service at all.
Most of the time there Server are down.

Please let me know Steps to get this disconnected.

i have an mtnl sim for past 2 years,but now days it has start giving some problems with sms service.i can send sms to anyone it gives an error even though i have sufficient balance and i can make calls but cant send any messages,as a teacher i have to inform students about there class timings and etc. . i request u to please clarify this problem as soon ans possible and for any details please send me an email on [protected]@yahoo.com

Dear Sir/ Madam,

This is to inform you that I lost my mobile in Noida Sec-21 with sim. My mobile no is +91-[protected]. So kindly deactivate my no as soon as possible so that anybody cann't misuse of my no.

I also lodge a complain in Noida Sec-12 police station.

Thanks & Regards,
Chandrajit Mukherjee.
Mob- +91-[protected]

i am using internet on mtnl
when i started using the mtnl broadband it was not working properly
i used to call customer care a hundred times but they were not bothered to do anything
and after one month the net was working fine
but after passing a few months it again is giving up problems
the speed of net is very very slow
the modem gets restarted on its own
some time net doesnt work at all
i have been dealing with this for a long time
please help me to solve this net problem
that will be very helpful
name rakesh kumar
my landline no. 26896750

I have normal modem with MTNL. On 03 Dec 2010 , I made request for change of modem from normal to wifi.
Till date , No response has been received from MTNL. I tried to enquire status of my request by dialing 1500, a lady picked up my call. On equiry about the request I found my request has been forwarded to Division office and further action is required from that office. She has given me landline no 27562000 for enquiring. Next morning , I called for 5 times, but nobody answered. I finally called to 27542000 , the Sub-Divisional Engineer , but no response.

This is common attitude of public sector companies, I proposed to privatize MTNL.

Still waiting for any action from MTNL......

d customer care executives need 2 b thrown out.......
they don't provide d information required n also disconnects d phone in the middle of the enquiry.......
inspite of my repeated requests to file a complaint against the unnecessary deduction of my balance they did not file it.
sum of them even say that they cannot help and call again later and take the help of another executive...
women especially are so very much manner less.....
plz do somthing abt it....
i know you people won't efund the money coz it's not a private company n u people have a habit of stealing a poor man's money.......

we have a broadband connection on our telephone number[protected] installed at # P 40 D, Shankar Vihar Delhi Cantt. The link of broadband connection is unstable since last more then three months and complaints at various levels of MTNL offices has been of no avail. Request immediate action be taken to rectify the problem

Sir,
I have applied brodeband wifi on[protected].After so many discussion and reminder on phone till date i have not connected with internet, my all work will start by internet. i have request to area line man every day he said tommarow will connenect .till date no responce and no conectivity. From 15 days I have paid rent for site. My any computor is not working. Company has given me so many reminder to conect the internet other wise they will closed the Franchisee. I request to you kindly help me to conect the internet.

[protected]
23692471
Tanya Services
2A L.S.C. vivekanand
Puri-Delhi-110007

I (using mobile no. [protected]) had subscribed to a scheme by mtnl where monthly 20 rupees was to be deducted from my account. Once the balance in my account was below Rs. 20 and so after deduction the same went negative. The GPRS account which was disabled as the balance below the limit of Rs. 50 got deactivated as a result of negative balance. The Mobile no. was rechared and the GPRS was never ever reactivated back. Several complaints have been rasied as dated.
22Jan2010 CC[protected]
28Aug2010 CC[protected]

Hoping the GPRS servies will be restored soon.

Ranjit.

I am using MTNL's Broadband service for quite sometime only because it's the cheapest provider and i have no other option.
The internet connection drops every 15 minutes then I have to wait 15 more minutes hoping it starts.I am not paying to be kept waiting!!(My core issue)
the call agents are of no help they directly ask you to book a complaint....then what are they there for!.
There is no one to speak if your calling after 8 pm.I believe for a 24 hr utility there should be a 24 hour customer service.The only thing I liked was that the complaints I had booked were looked at and had immediate response.
There were three disconnection while submitting this complaint.........

My landline number is 26514319. I have ssubsribed to "Unlimited Broadband usage" connection for Rs.999. For the last 1 month I have been facing a problem of frequent diconnection of the broadband service and there have been days when the connection has been non-existent. I have lodged a complaint with the 198 and 1504 helpdesk numbers on sevral occaions. i have personally gone and met the Sub-Divisional Engineer of the area I reside in and have even attempted to give a written complaint but everbody I met at the Broadband Service Department avoided accepting the complaint letter so apart from the dates of complaint and docket numbers I do not have any documentary evidence.

Kindly advice what I should do.

i have internet connection of MTNL from last two months i getting problem in my internet service i also submit the complaint thourgh internet one complaint no is :-90561via internet, second 654 via internet,third 10 via phone. i also contact to sanchar haat but when i reached there all staff confirmed me that we are on strike and no one will be take action on your complaint. when i asked for some senior person name to contact they abuse me and said disconnect the phone if you have any problem. Now after my complaint one MTNL staff person is came to my home to repair connection and he take revenge from me and disconnect my landline now i chasing with MTNL but there is no postive response from them.

i also wrote mail to CEO of MTNL and area manager but still not get any sollution.

mail proof attached for your refrence.

Now plese help me out .

waiting for your postive response.

This is to bring to your notice about the broadband coonectivity issues. This is related to the phone no. 25951318 KANJHAWLA EXCHANGE . I am using broadband net services from last few years. From the last few days, I am facing the net connectivity problem. Mr Pathak in kanjhawala exchange said me to call directly to exchange for any connectivity problem. so I directly used to call in exchange instead of the customer care centre.On my complaint someone visited our home day before yesterday to resolve it, but he said that this is the cable line problem and will be resolved by the next day. Today when I called Mr. pathak, he replied to me that " hum kya kare" "Aapko janha complaitnt karni h kar lo." .

This is my request you to please take necessary action and resolve my This kind of problem of Connectivity

kindly tell me the concerned person who can resolve my net problem ASAP.

Thanks and Regards
Mohini Rohilla
[protected].

Telephone Number:[protected] – CA Number: [protected]
Dear Sir,
This is to inform with regret that I have decided to discontinue my Broadband service with MTNL. Reason being I had been through very bad experience with respect to broadband service. I as facing problem of disconnection of broadband connectivity very frequently.

I had lodged complaint for the disconnection many times in past. Many times I had taken online help of 1504. They say that there is a land line fault, so you dial 198 and book your complaint. Technician would come and fix the fault. Then technician come at my building and verify the same and probably resolves the problem temporary. However, same fault comes later again.

Many times land line customer support team says there is a problem is with broadband and says to talk with online help (1504). The problem is not been resolved properly. Last Month, I had lodged complaint of frequent disconnection of internet on Dt.[protected] vide Doc No 3806. Mr. Rohit from online help 1504 had created this doc no. He told me that somebody from exchange would come at your place even on Sunday and resolve the problem. However nobody had attended the complaint on Sunday. When I followed up on Monday[protected] with Charkop exchange on 163, Mr. Yadav (Technician) had called me and committed to come at my building at around 3:00 PM. However he did not come at the site. Then Next day (i.e.[protected] also he did not come. Mr. Yadav called on Dt.[protected] and committed to come in 1st half of the day. However, still he did not come. He does not even care to inform about his reschedule and time change.

I had taken leave on Dt[protected] from my office with the intention that the problem would get resolved. However the full day was totally waste.

In addition to this, when I tried to follow up for my complaint on 163 and 1504, Nobody was taking ownership for the same. Nobody gave responsible answer to me. They were blaming each other and customer’s problem stood unresolved. I think nobody from customers support team understands customer’s situation. Truly, I have experienced that the people from your customers support team talk very indecently with customers.

Even I had been misguided by online customer support team (1504). I had been facing problem of disconnection of internet since long time. Support team had suggested the following IPs.
IP: 192.168.1.72, Preferred DNS: 59.185.3.12, Alternate DNS: 59.185.0.50
However, after lot of try by customer support team, fault has not been resolved then they suggested me to dial 198 and lodge a complaint to exchange as they said that there is a land line problem.

At last Mr. Yadav from exchange came at 3:00 PM on Dt[protected].

He checked my land line and he found everything is OK. He says there is no problem in land line.

Then, he himself checked the problem of dis-connectivity of internet. He observed that there is a fault. He was not able to identify the fault. Then he checked IP Addresses configuration of my system. He told me that there is a wrong IP addresses configured in your system.

He suggested following IP Addresses configuration,
IP: 192.168.1.52, Preferred DNS: 59.185.3.11, Alternate DNS: 59.185.0.50.

Finally, the dis-connectivity problem gets resolved after configuration of new IP Addresses.

Mr. Yadav concluded that customer support team has suggested InCorrect IP addresses.

I am frustrated with this. Frankly speaking, I am not satisfied with the service provided by you. I have taken this decision to discontinue broadband service with MTNL. I do not understand if I am paying my bills on time then also I am not given proper service. I believe that customers are not being treated properly.


Regards

Sir,

Phone No. 28697009 Mrs.N.M.Shinde
complaint no.4609 / 6187 /
Due to frequent follow up for my complaint against for internet not working
still my cmplaint not attended.
MTNL is soon going to be a history. I believe, it has always come to our expectations in providing a worst service and crumbling infrastructure. It was a blunder when I decided to take MTNL broadband and despite numerous complaints to the helpline 1504 and calling up the exchange folks, all we have succeeded in doing is piling up complaint numbers at home.
Since last week I am compalining about the triband problem, but no one is responding properly. & no action against our complaint. Customer support is very poor. Charkop telephone exchange's (telephone number[protected]

This is the worst kind of service I have come accross.

Dear Sir ,
I have the MTNL landline connection more than 10 years but I have not made the single complaints since than. The connection is in my Father Name Mr. Mintu Jha and the number is 28705866 and I have also the Broadband connection . But the service offered by them is not acceptable at all, the issue is very small but the way they are interacting with the me on phone is very bad . From last 2 months we are not receving the bill so we have made the payment late and my line is also disconnected it the month of October due to non payment so its understandable due to non payment my line is barred, But if any one not received the bill than How any body can make the payment But after that I have made the payment and I have also given Complaint of not receving the bill for last 2 month in Kandivali west Branch at counter no. 8 which is for inquiry and complaints , so he has taken my address again and assured me that nxt time I will receive my bill but the same is not happened and I have also asked weather any thing will be charged me he said no bcoz you have already paid late payment charges. So this month I have received the bill which has charged me 100 Rs. for the reconnection so on the same day that is on 23/11/10 I have called to their consumer Help line number 1500 tahn she told me that this department is not looking for this complaints so she gave me 1 number which is 28012345 which is not working. Sir if the MTNL has their call center so why they are not taking the customers complaint and they make customers run here and there . I again call the call center number she told me that they dont have any other number so when I asked her name she just hung the call. Than I have called the Public Grievances number which is printed on the back side so the response that I got from that lady is that Our department is not looking for this complaints so please call to malad finance or personally go thir, I have called almost to every number which was given to me from one person to other There numbers are 24326161 CGM,28013873 DGM finance [protected] account officer from maghthane not a single person has picked thir call. some how I was able to get the number 28013873 The DGM for finance I have a word with the lady which is clerk over there and told me that The DGM is not in the office gone out. So I explained her that Since I have not received the bill so how can I make the payment , If i have received the bill npt made the payment so I am liable to make the payment of reconnection charges. So she told me that the mistake is not from there end and not yours so I told yes so I have already paid the late charges so I just want the adjustment of 100 Rs from your side .so she told me that she will explain my issue to her seniour officer and get back to me within 24 hours but since than I have not received any call.

Sir its not the matter of 100 Rs its the matter If the customer has not receivd the bill and he is geniune than they should give a discount to the customer. When I told to that lady if they will not resolve my issue I will make the payment But than I will disconnect my connecton so she told me that U can disconnect your line but first let me spoke to my senior officer.

I request you to please look into this matter and help me to resolve my issue I have gone through a majour operation in the last month of october and I my not in a condition to run here and there

Hope for justice and early response


Thanking U
Hitesh Jha
[protected],[protected],
28705866

My telephone number is 25700927. I am using MTNL Broadband from last 2 years. I am writing this on[protected] at 1 a.m. midnight obviously because of being frustrated. My internet is not working properly from last 2 months. It is disconnected now from last 1 week. MtNL linesman Mr. Yadav comes in and keep making excuses. Even his senior keep making excuses. I have lot of work on internet, hence am losing lot of business. Due to this, i have to purchase tata photon for internet connection.