[Resolved]  MTNL — Excess billing on triband

Address:

South Delhi, Delhi

I am having a land line connection of MTNL, having No.[protected] and using Tariff Plan "TriB Bphone Combo P".The Bill for 01/12/2011 to 31/12/2011 was received by me yesterday (i.e.on 23/01/2012) and surprised seeing the bill amount of Rs.13206.00 usually I get a bill of around Rs.600.00 or so. I fail to understand how the said bill is raised. In this regard I liked to mention here that in the last week of December, 2011 we got a phone call from the customer care executive informing us that there was a bill of Rs.16888.00, and advised us to call back on the phone No. 23322622. Accordingly I rang them, and I also made a complain on this website ([protected]@bol.net.in). subsequently, we received a phone call from the customer care executive, who informed us that it was a mistake and my bill will be around Rs.600.00
only.But I received no communications from the website.([protected]@bol.net.in). Please let me know what is the matter, and my bill be rectified at the earliest, so that I can clear the bill on/before the due date (i.e.04.02.2012).
MONOJ KANTI AICH. email : [protected]@yahoo.co.in ; mobile:+91 [protected]