MTNL — NO RECORD OF BOOKING

Address:

Delhi

Hello,


This is in regards to a new connection application that I have put forward and still awaiting a connection to be installed.


I had applied for a new MTNL Landline Connection on 11th May 2013 by registering my Mobile Number through MTNL website. Pertaining to that, an agent from MTNL Delhi called me up in regards to the same and took my personal details for initiating the booking. After a while I received a confirmation that my MTNL Landline booked and provide me booking number . She further told me that an MTNL Sale Distributor from my locality would be visiting my house to collect the form and the documents.


Simultaneously an agent (Mr. Amit Kumar) from MTNL Delhi Sale Distributor (M/s Om Enterprises- Code:05506) visited my house on 14th May 2013 and got filled the connection form with my signatures, photograph and the installation fee of Rs. 500.


MTNL Sale Distributor Agent Mr. Amit Kumar assured me that connection will be made available within 7-10 working days. As instructed, I kept waiting for the Land line to be installed. After exceeding the time frame, I contacted MTNL Delhi Helpline and an agent picked the phone and said that she was not able to see any application by the Application Number which I provided. Instead she was asking me to provide her with the contact number for the agent who has actually collected the Application Form.


Subsequently I tried contacting the concerned MTNL Sale Distributor Mr. Deepak Kumar Gupta ( (M/s Om Enterprises- Code:05506) several times regarding the connection but in vain. No one is available to answer the calls out there. Once Mr. Amit suprisely picked my phone and provided me work order no 3762 & Customer Number . [protected]. but after long time today i called mtnl customer care number so they said they have no any details for the same booking.


No one is actually taking the responsibility of the MTNL Landline Connection. I am also not aware if I am actually getting a MTNL Landline Connection or had it been a fraudulent activity to trickily take the application fees away. I am not sure what is going on with the MTNL Delhi Office. I desperately need someone to help me out and take some action towards this so that I could get the MTNL Landline connection successfully installed at my house within a few days.


I hope to meet your kind attention at the earliest. Please make a note of the Application Details as provided below.


Work Order No. 3762
Customer Number . [protected]
Connection Plan : PLAN 180 (LAND LINE)
Connection Tariff : Rs 500
Collection Agent : Mr. Amit Kumar
Application Date : 14/05/2013
Distributor Name : M/s Om Enterprises
Sale Code No : 05506
Connection Area : West Delhi


Thanks & Regards,
Bhupesh Mahajan | Senior Executive | News Nation
Contact Number. [protected]