MTNL Triband — Account problem

MTNL Triband — Account problem

P Pravesh Chhabra from Agra, Uttar Pradesh

I had just installed MTNL Triband on 25 December 2008 and since then i am facing a whole lot of troubles. Initially, they booked the connection but did not provide the service. On repeat requests and complaints, they started the procedure but to no avail because i was not able to browse the net until December 25. When only couple of weeks had passed using this service, they disconnected the service and reason was given nonpayment of bill, which in fact is not true and was not due to my fault. First of all, i did not get the bill nor i was aware that bill cycle will change from bimonthly to monthly. Secondly, i somehow became aware that bill has been generated and i have missed the due date which was 3 January, but soon i made the payment on 8 December. Until then the service was in place, but on 10 December onwards the service was dicontinued even after payment of bill. I lodged several complaints number of times, i even went to telephone exchange and met several officials including SDO Idgah telephone exchange, but still nothing concrete has been done to address my problem and i am still not able to use this service. As of now it has been more than 20 days. Moreover, my plan was a limited plan and i also could not use the allocated MBs of my plan for the month of January. So, i please request you to help me out on this issue. Regards, Pravesh Chhabra [protected] CA no [protected] Was this information helpful? No (0) Yes (0)

3 Comments	Share
Submit Close

Related Mahanagar Telephone Nigam [MTNL] reviews

View all 2906 Mahanagar Telephone Nigam [MTNL] Reviews

Comments

Ramesh

from Delhi, Delhi

I have using MTNL broadband internet connectio, but e-mail address is vsnl using, last 2 month we can not send the e-mail throuth outlook express, we have 10 -15 tims complain in mtnl & talked to area manage.

But, TILL NOT GOT THE SOLUTION.

RAMESH
[protected]

VIMAL EXPORT

from Mumbai, Maharashtra

we had ADSL TRIBAND SERVICE and paid Rs.2490/- for our internet connection on dtd.17.4..2008
1/3/2008-31/3/2008 i want to know how much time valid for this charges already we paid that bill

i talk to your 1500 they are told that it could not talk over with telephonic conversation
you have personally come over account department we dont have time pl give me the details

Rakesh Kumar Jain

from Mumbai, Maharashtra

My Tel no is 27533459, my bill no is : [protected] and my consumer no is : [protected] & Tri Band subscriber.
I have received an excess huge amount of bill of Rs. 20, 471.00 for only one month of internet charges for the period of 01/04/09 to 30/04/09 on dated 19/05/09 at about 3 pm by post stamped by sultanpuri post office, Delhi. This gives me metal tension & harassment so I can not sleep all over the night. I have always received bills about Rs. 1, 500/- approx. per month from last many years as per my normal usage. I have always paid my bill at time. I have no arrears and normal use of call charges.