[Resolved]  MTNL Triband — Does anyone in MTNL care?

For four weeks now (yes, four weeks) our triband connection has been down, and despite numerous complaints to the helpline 1504 and calling up the exchange folks, all we have succeeded in doing is piling up complaint numbers at home.

You will think in these days of stiff competition MTNL will at least let us know what is wrong with our connection (if at all) and how much time it will take to set it right, but till date we have been fed various theories from various authorities.

From our computer being faulty (which we disproved by having a technician check our computer out) to internal wiring being faulty (which we again disproved), we now are told by 1504 that the fault lies in the exchange!

This, you will think, should lead to the problem being solved, but no, it has taken four full weeks and our triband line is still down. And worse, we are none the wiser for the reason behind it.

My wife even wrote about our triband woes in the widely circulated Mumbai Mirror which you will think should spur anyone in MTNL with some self-respect into action. But no!

But does anyone in MTNL care at all?

Saisuresh Sivaswamy
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Aug 14, 2020
Complaint marked as Resolved 
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MTNL's Triband goes off and on frequently as their server is not able to take the load. I actually went to the Borivli telephone exchange and yelled at the engineer. The guy was very helpful and told me that the dedicated power supply provided by Reliance Energy keeps fluctuating because of which MTNL's local server crashes.

So the private sector seems to be even worse than the PSU!
Despite repeated COMPLAINTS to MTNL on phone & online, the WEBSITE "register.mtnl.net.in " functions erratically & intermittently. Therefore, it becomes virtually impossible to ascertain one's TRIBAND USAGE. Please rectify this situation as soon as possible. Thank you.
Website " register.mtnl.net.in " unavailable.
Hello Saisuresh Sivaswamy

I totally agree with you, today in the fast pace of Life MTNL should improve their Services.

I too have made several complaints but the same thing only compaints numbers have been piled up at my place .

MTNL Triband — No Connections available

I have been waiting for 6 months for an MTNL broadband connection and today they tell me it will be another 5 months before I get it. I stay in the Borvali (W) area. I suggest looking for other plans and leaving MTNL as a last ditch option. I sugggest they take down advertizements on their site if no connections are available instead of wasting everyones time and effort.

i am your customer, i purchase mtnl broad band service.
my internet is not running last 7 days and i also complaint on phone line on 1504 but he does not give proper response no one engineer or person send to our office for recovering this problem

i hope you will consider my application

pratap h. ved
Even after lodged complaint on 8/6/2008 through 26042198, our tlelphone/ triband number : 26041295 is no repaired

I agree to this. The MTNL just sucks. They care a for our problems. Atlast government office will always be government office only. World will change but in India, these government office and their employees will never change.

The meaning of MTNL is:
M = Mujhe
T = Tension
N = Nahin
L = Lena.

They don't take tension but yes they are just good to give tension.

Ashok M. S.

MTNL Triband — Poor internet connection from MTNL

I have registered for MTNL Triband internet service, though i got connected with this service, I am not satisfy with this service. My internet link is flapping every time because of that i get poor connectivity to internet. My landline no. is 28227088
mtnl call centers are totally useless.
If you want any results you should submit a written compliant in the mtnl office itself.
You will be provided with a slip that can be used for any legal actions.
My problem was solved only after i had submitted a written compliant.
Its been near about 3 weeks now that my complaint had been registered as 'urgent' by the MTNL folks, since then I have registered numerous other 'urgent' complaints, but to no avail.

The attitude of MTNL employees when addressing a customer complaint is nothing short of pathetic, there seems to be a total lack of accountability, with the customer care officials blaming the inefficient line man who does not respond to the complaints while the line man returns the compliment by saying that he never recieved any complaint.

couple of my complaint no.s are as follows
8681- URGENT

Siddharth J
i am not able to find my usage your web site rgister.mtnl.net.in is not working please help me in finding my usage
very bad connectivity slow speed and again & again disconnectivity in internet i m recieving only 0.038mps=36kbps
speed of downloading my phone number is
take action

MTNL Triband — pathetic speed

I have an mtnl broadband connection from past 3 yrs. recently they changed the connection line from ericson to alkatel. Due to this my broadband was down for more than 3 months. With regular visit to mtnl office and hundreds of complaints I got the connection back again, but my agony doesn’t end here. Now the speed that mtnl claim to be 2 mbps is worse than a dial-up connection. It gets disconnected 10 times in 10 minutes and you have to wait for 2 mins to open a google page. In the process of getting my connection back, I came to know that these guys don’t even have a knowledgeable person in place who can figure out the root cause of the problem. It sucks.

MTNL Triband — No connection

I applied for broadband connection 3 months back but no connection as of now. I visited the MTNL office and they assured that it will be done soon but no action has been taken.
The officers behave irresponsibly and everybody puts the responsibility on someone else
Last 3 days internet is not working it is totaly shut down, and I had given a complaint on 1504 its complaint no. is 25.

So far there is no action from ur end.

Kindly look into the matter to get the earliest repairs.

A C Patel
Tel. 27723071

MTNL Triband — Worst service of internet by MTNl

Respected Sir
I am using MTNL triband, from last six or seven months the service provided by MTNL is totally null. i have to pay approx Rs 750/- every month for no service. Today's situation is that I have lodge complent everyday.
The response I got from our honorable SDO sir that “150 mtr ke lambi line mai Internet nae chalta",
please sir i am loosing my hope in justice.
As no other company have Availability in this area thus why I have to tolerate this connection

internet is on My Father's Name, he is also an employee of MTNl thus why i am afraid of lodgeing this complent in the hope of some pleasent action without giving any harma to any one..
Our Area Exchange is Dilshad garden MTNL and Area is shahdara..
yes i do agree with this. In MTNL nobody cares about the customer problems. I think they go to their offices, so that they can enjoy, have fun and for chat.

If somebody calls them, they don;t even think to pick or attend the call.

These peoples are the useless one... I think they are the worst then anything.

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