[Resolved] MTNL Triband — Disconnection of services, rude behavior with senior citizen on phone | |
My personal details are as follows: Ashlyn Fernandes, 30/7 Rupal Apts. II, 98 Dadasaheb Phalke Road, Dadar Mumbai 400014 Res Ph:[protected] Mobile: [protected] I am using this MTNL telephone for the last 20 odd years. The said line is in the name of my mother Mrs. Annie Fernande who is 80 years of age. I had applied to MTNL for their Triband services on 17 Jan 2008 and received work order no. 1225 dated 18 Jan 2008. After that i have made numerous calls and visits to the helpline nos and to MTNL telephone exchange at Wadala. On 08 August 2008 I receive a call from the number 24715990 saying that my triband connection had been activated. Without any intimation or phone calls a person saying he is from the telephone company says he wants to come in to the house to activate the services and he may need to take the modem which belongs to me to make the necessary changes. My mother, being a senior citizen refuses to let him in. He then gives my mother telephone no. of a Mr. Kamble Mobile no.[protected] and asks to speak to him and fix and appointment when the undersigned would be at home. Several calls made from the 9th of August to 14th of August gets no result. Finally on 14th, I who also used to work with a privated INternet Service Provider have done the necessary settings and started using the service on 14th August. On 15th August (Independence Day) a person calls from telephone no.24123713 and speaks very rudely and threatens my mother that the line would be disconnected and that we have done something illegal. I have subsequently also received a call from the same no. and was asked to give my password, which i then gave. The line was disconnected from 15th and till date has not been activated. I have used the service for 2 hours after waiting for more than 7 months. Please see if something can be done Ashlyn Fernandes Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
8 Comments | |
Comments
I have started using MTNL's Internet braodband, 199 Plan, from 19 Aug, 08. but in the bill of Aug MTNL has asked tp pay the wrong amount. They have asked to Rs. 300, while after the connection I didnt use the Internet so much and for one week it was not working.
and when I called on 1504 and 1500 and asked the executives to tell my account usage, they replied that they dont have my account details. and give me few other numbers to call upon.
and the MTNL is such a third class department where no one picks the phone.
I hope that the MTNL management will take the necessary action to resolve my problem.
with Best Regards,
Vipin Bansal
[protected]
and when I called on 1504 and 1500 and asked the executives to tell my account usage, they replied that they dont have my account details. and give me few other numbers to call upon.
and the MTNL is such a third class department where no one picks the phone.
I hope that the MTNL management will take the necessary action to resolve my problem.
with Best Regards,
Vipin Bansal
[protected]
MTNL — Triband not installed.
I applied for a triband connection 20 days back. The landline connection has been provided 10 days back and now internet deptt. is refusing to give internet connectivity. The reason they are saying is non-feasiblity. I want to raise this complaint, Why feasibility was not done before. Now the cheque hasbeen cleared from my account and landline is already provided which I really dont require.
I want to take this complaint forward and need clarification on this why this is not getting done and if its not possible then I want my money back.
Sales agency name: Distance Telecom
We are using Tribrand for the last 2 years and now the service is worsening. My connection is tripping every 3rd minute and we are fed up by raising complaints. It is now a week and the problem is unresolved. The call centre people do not bother. MTNL1504 request gives contact numbers which do not respond. We are in a hopeless situation.
THIS IS TO DRAW UR KIND ATTENTION THAT WE ARE ONE OF THE MTNL USERS USING THIS SERVICE SINCE 20YRS AND WE FEEL VERY REGRET TO SAY THAT WHENEVER WE CALL CUSTOMER CARE FOR ANY OF OUR QUERIES THE CUSTOMER CARE PEOPLE TALK SO RUDE AS THEY ALWAYS SHOW THAT THEY DNT HAVE TIME TO TALK, AND MOSTLY THEY DNT EVEN PICK.
THIS IS BASICALLY THE INCIDENT OF TODAY ITSELF, THE LADY PICKED UP THE PHONE AND TALKED TOO HARSHLY AND WHEN I ASKED HER NAME SHE DISSCONNET IT .
SO WE HOPE U WILL UNDERSTAND AND FIND THAT LADY AND BASICALLY GIVE HER INSTRUCTIONS, WE CALL AT 197 ON 15-MAY-2009 AT 11.15AM.
THANKING YOU
MANMOHAN SINGH
THIS IS BASICALLY THE INCIDENT OF TODAY ITSELF, THE LADY PICKED UP THE PHONE AND TALKED TOO HARSHLY AND WHEN I ASKED HER NAME SHE DISSCONNET IT .
SO WE HOPE U WILL UNDERSTAND AND FIND THAT LADY AND BASICALLY GIVE HER INSTRUCTIONS, WE CALL AT 197 ON 15-MAY-2009 AT 11.15AM.
THANKING YOU
MANMOHAN SINGH
i also agree to above mentioned problems. me myself is facing internet breakage problem
mtnl triband ser — services to MTNL triband not activated
Dear Sir/ MadamI Mr Sohel Baig holding an MTNL landline number 23098671 in the name of my Father Shafiulla Baig
I had applied for a Triband Servicewhich is DSL Unlimited 599 with wireless modem on 11 tueday, yet i service is not install.
i have mail the helpdesk and they are not giving me any response
dear/sir
mtnl line in problams in dishconnected of the as on black panther clothing store
address-shop no..7.pinnankle park shanti nagar mahakali rd. andheri est 400093 mumbai
regards
vijay gupta
mo-[protected]
mtnl no[protected]
mtnl line in problams in dishconnected of the as on black panther clothing store
address-shop no..7.pinnankle park shanti nagar mahakali rd. andheri est 400093 mumbai
regards
vijay gupta
mo-[protected]
mtnl no[protected]
32%
Complaints
2906
Pending
0
Resolved
930
+91 98 6811 2345
+91 11 2431 0212
+91 11 2335 6666
5th Floor, Mahanagar Doorsanchar Sadan, 9, CGO Complex, Lodhi Road, New Delhi, Delhi, India - 110003
I have hardly used this 20 days and I have got the bill for Rs. 2800/- when I asked the clafication it has been tolled that that bill was correct and I have paid the bill.
Subsequently I have chaned my Broad Band plan to Rs. 899/- that free downloading.
Since one week my Broad Band is not working. On 27.08.08 I have personnly visited Dwaraka Exchange office and got my complaint registed with Mr. Verandra Singh SDO where in he has promised to send the person immidiatly. On 28.08.08 my massanger has visited Mr. Verandra, On 30.08.08 and 01.09.09 I have called Mr. Verandra where in he pramisses the same every time But till date no bady has attended my complant.
I could not understand the attituide of MTNL staff.
This something which can't be aacepted.
I hope MTNL management may take sutable action to reslove the custamar problems.
Regards,
P S Rao
Ph: 25072597
A 901, Plot No. 12B, Sree Ganesh Appt.
Sec-07, Dwaraka, ND - 75.