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Mahanagar Telephone Nigam [MTNL]

MTNL Triband — TOO SLOW SPEED

recently on 14th August 2008, I saw an advertisement, that MTNL has slashed Triband registeration and installation charges. So I called them up on 15th August and applied for new connection and they gave me booking id as 48000043. I asked for their Triband Combo 512 KBPS plan for which they charge Rs 1299. I finnaly got the connection on 24th August 2008. To my utter shock the speed I have been getting since then is just 256 KBPS for which they charge Rs 599. Since 24th August i have filed numerous complaints but so far nothing has been done. On top of that, within 24 HRs they close the complaint ID stating at least its working. And as per their service technicians this speed is normal speed and you can not get more than this untill you know some one from Higher authority in MTNL. Most recent complaint number is 40900012 filed on 28th August 2008. Please if anyone can help me with this.

Thanks
T C Gupta
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Comments

Very -very bad service from Mtnl. They are not able to solve customer's problem. I am facing frequently disconnection problem with slow speed . I have complained more than 20 times but no proper action taken.


I am totally disagree with mtnl internet service.
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Call prabhadevi directly, no other option.
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gjhjhj
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i installed internet on[protected] from that day i am thinking that i take very bad decision to have mtnl connection its service too bad it disconnect after every 4 to 5 minutes i did complaints many time i complaint to the SDO gole mkt but he take no interest on it and he started not picking my phone . i also call to mr kulwinder area manager but he never pick phone. now i am thinking what to do no action is taken by mtnl
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    Mahanagar Telephone Nigam [MTNL] Phone
    +91 98 6811 2345
    +91 11 2431 0212
    +91 11 2335 6666
    Mahanagar Telephone Nigam [MTNL] Address
    5th Floor, Mahanagar Doorsanchar Sadan, 9, CGO Complex, Lodhi Road, New Delhi, Delhi, India - 110003
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