[Resolved]  MTNL Triband Service — Misuse of Broadband connection

MTNL TRIBAND SERVICE — Unable to get Services

I Jalpa Shah would like to put a complaint that i have faced a poor customer experience and a absolute rubbish service from MTNL Triband for my internet services .

I am unable to use my services since 20/10/08 and have lodged a complaint (no-1248) and was given a SLA of 48 hrs however its still not resolved and even after talking to the customer care rep there is still no help ?

Please guide me?

MTNL Triband Service — Poor service

I had a tele connection from MTNL Delhi, 28033037. The phone was dead for more than a month. It all started with disconnection of broadband services, followed by No line (Dead) connection. All Complaints from all possible sources could yield no results. Finally when I approached MTNL to disconnect my number, it was connected, but not to my place, i.e someone else was found enjoying at my cost. I reported the matter and asked the exchange for complete disconnection of services.
To top it all my tele bill reflect usage of 291 units. Not one used by me, who else has been using my erst while phone then. This time no billing details is also attached with my bill!

Can some one help.

I want immediate confirmation that my number has been disconnected for good.
I also want to know, what action has been initiated against defaulting officials.
Regards

Manoj Ranjan

MTNL — TriBand

about an year ago I bought the TriBand Connection from MTNL. Initially the connection worket at the promised speed of 200Kbps. But after some months the speed dropped to mere 20Kbps.
there has been no response from the company even after frequent complaints. after every complaint the employee says that the complaint will be looked into.
but is it really looked into or is it that it just looked into and not worked upon?

Will there be any need to lodge a complaint with the Consumer court or will there be a solution without any legal action?

I have complained in the head office. The manager has told me that if you see MTNL broadband tarrifs carefully, you will come to know that the speed offered is 256 Kilo bits not Kilo bytes which comes out to be 26 Kbps. They are such big cheaters.

MTNL — Triband connection

This is regarding for getting a broad band connection which is waiting for last five months. I have made so many complaints to MTNL. No body is responding to my complaints. Once I have gone there personally, then they said within a week will get the connection. After that they are not at all responding. My details of application as follows.
Telephone No: 27456036, Work Order No: 662, Application date: 21/01/2009
Address: Room No. A401, Sree Sai Sradha Apartment, Building no.2, Sector-17, Plot No: 12, Khanda Colony, New Panvel, Raigad dist, Maharashtra-410207

MTNL — MTNL Broadband service

Hi, I am the broadband user of MTNL service, I hardly use their net of not more than 1 hour in a month but then too I receive the internet bill of not less than Rs. 4000 /- Also the speed damn pothetic its not what it says 100 Mbps.

I also just got a bill for Internet of over Rs 4000, though Internet/phone line service was dead for more than a week and my computer was not working for about another 3 days.
Looks like there is a very clever, billing computer error designed to rob/loot people.
Dr Serin,
Adviser to Member of Parliament

Triband — Bad Service

I've purchased a triband 512 kbps connection, and am really disappointed with the services that are been offered.
The connection was working superb only for the first two days, after which the connection was down for a day.
On lodging a complaint, a person from the telephone exchange called up to verify the complaint, after which the connection was working fine for about 2-3 hours.
Now, its been the 3rd day that the connection is down. Sometimes, intermittent connectivity is provided.
Upon lodging a complaint, I've been told that a complaint has already been placed, and that the issue would be resolved.

I dont understand how are we supposed to lodge a complaint, if the IVR does not allow us to lodge one.
Secondly, I dont understand why do I have to disconnect my main telephone line for connecting to the internet (whenever it's available)... I'm paying for a broadband connection, and not for a dial up. I do expect my phone to work, when I'm on the internet.

This seems to be a fraudulent publicity for Broadband.. when actually the meaning of Broadband is not understood by their own technicians....

I would really expect some action on this...
If no action is taken, then I would really appreciate if my internet connection is restored, and works as expected...

MTNL — MTNL Tri Band

MTNL
complaint against tri band MTNL
As desired by telephone no: 23303245 i am launching this complaint.
My telephone no. is 2 7 0 1 9 0 3 0
I was out of station and used skypee for 10 minutes. My stabilizer was out of order and can be seen from billing of my "Senior Citizen Plan" that only 23 calls were made and billed. Kindly investigate and get the bill for tri band rectified, as I was getting tri band charges @150 / month. the amount was built is 864.72 for tri band subscription which is out of my reach is four times higher than my regular billing. kindly rectified and inform at < [protected]@yahoo.com >

Satish Kumar
[protected]
[protected]@yahoo.com

mtnl / tri band — bad service

hi ,i am azhar sayyed,i am using mtnl tri-band service from past 1year.actually problem started 10days ago my line got disconnected due to rain.it was completely dead line n still noise is coming.and in spite of complaining many times i didn't get respond.and above that 1day i called in the office and that guy gave me my area engineers no. n i called him and asked to come,he talked to me very rudely and set i dont care when i will get time then i will come.his name is PRASAD.i am really frustrated now what to do.i called them 100 times but that guy isnt ready to come.please do something.and one more thing when u will apply for new line these area engineer ask for BRIBE .extra money which company says free connection.
regards
AZHAR SAYYED

MTNL DELHI Land Line & Broadband A Great fool — DEAD PHONE

My Telephone & Broadband connection is disturbed since 6.10.2011 for which i had made several request to several authority but still unattended.

If any person is going to subscribe MTNL he will be great fool.

hello friend ...this is INDIA...can you just SHUT UP YOUR MOUTH!...
DO you forget you are in INDIA...??..
Most of them are Old staffs, and they are slow and lazy and cruel and cearless, Govt know this..

and they need moore money for their own family too..
me myself pay more than 1000rs PM.. but never get internet regularly...

INDIA GOVT know this but this is INDIA...no good man to remove this kind of problem..
unless this is their own party money getting bussiness...
they need our money that all...just give them...INDIA dose not have and may not have a good politician to solve this kind of problems till today...

an old trick for yaa..
always open MTNL bill payment or speedtest websit and every minute click something on them .so that you may not lost connection..hahahaha..that the way i use my broadband 1000rs wala...it really painfull...

Call details

Please send me the details on this number [protected] from 1st Jan to 26 Jan on my email id (incoming, outgoing calls) its urgent.