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MTS / Sistema Shyam TeleServices [SSTL]

[Resolved]  Mts — MTS postpaid Bill

Address:Gurgaon, Haryana

Dear sir,
i am an existing customer of mts datacard service having mts number [protected]. earlier i was using MTS prepaid service. on 7th of may i recharged my MTS account by 999 rupees plan(unlimited valid for 1 month). on 9th of may i received calls from mts executives regarding change of my existing prepaid service to postpaid service. they told me that this 999 rupees amount would be adjusted in the postpaid billing amount in the following month. eventually i got my prepaid plan changed to postpaid plan on 14th of may. now i ve received the bill of no.[protected] dated 1st june without any adjustment. rather according to bill i ve to pay 393 rupees. on 8th of june i ve registered a complain by calling customer complain number:-C[protected]. Today when i contacted the customer care he apolized me for the wrong information they had given. they denied to adjust the standing amount of 999 rupees. my bill payment date is 22nd june.

Regards
CHINMOY KRUSHNA MOHAPATRA
Asst. Mgr.
Hero Moto Corp Ltd.
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Aug 13, 2020
Complaint marked as Resolved 
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Comments

Hi CHINMOY KRUSHNA MOHAPATRA,
We regret the inconvenience caused. Please specify your contact number so that we can contact you to resolve your issue.
Regards
MTS Customer Service India
Reply
Hi CHINMOY KRUSHNA MOHAPATRA

We value your concern. To assist you effectively, we would need your Name and Contact number to discuss the concern and provide a resolution.

Regards
MTS Customer Service India
Reply
my contact number is [protected]
my email id is [protected]@gmail.com
chinmoy.[protected]@heromotocorp.com
Reply
plz send me the monthly bill.
send me hard copy plz
Reply
Hi CHINMOY KRUSHNA MOHAPATRA,

As per our records, the customer service team tried contacted you but your number is not reachable. Please provide your alternate number.

Regards
MTS Customer Service India
Reply
My MTS no [protected] .
In the Month Mid Sept 12 I have sent a request to change the tariff plan of my MTS from Rs 850 to RS 549/-
Accordingly I have recd the bill in the month Oct 12 saying that Both tarrif mix bill recd and accordingly paid by us .

Now again the bill recd with Rs 850 Tarriff plan in the month Nov, 12.

Kindly inform the correct bill till date so that i can immediately close this MTS connection .

REgards,
H K Chaturvedi
[protected]
Reply
Hi Customer Care,

My MTS postpaid number is [protected].Am located in Electronic city Bangalore.

I bought this MTS data card before 2 weeks.From the day one am try reaching your customer care guys regarding the speed.Till now i have not got an proper response.Really fedup with it.As of now am getting only 200 to 300 kbps.I need to get change ASAP.If you can't do please give your lead number so that i can talk to him directly and get it sorted out.

Thanks,
Alagarsamy
[protected]
Reply
my data card number [protected]
reg. send for bill my mts mail id:meena.[protected]@yahoo.in or yahoo.mail id:[protected]@yahoo.com
contact number [protected]
Reply

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