[Resolved]  Myntra.com — responsibility in service

Address:

Jamnagar, Gujarat

This complaint is regarding the irresponsibility shown by online shopping site MYNTRA.COM

I had ordered an item worth Rs 1750 on 18th of Dec.My order no. is 2037971. As per the site's policy,they dispatch ordered items within 24 hours and ensures delivery within 5 to 7 days. On 19th Dec,i was informed through the site that the item has been dispatched through India Post and the tracking no. was also given. I tried to track the item in India Post website for next 5 days and was unsuccessful. When I called up Myntra help line on 22nd Dec, I was told that it will take time for the Postal site to update the status.

Then I called them again on 24th and I was told that the item was shifted to Quantium Solutions Parcels since they were unsuccessful to dispatch it through Post(after 6 days of placing the order) and was given a tracking no. for this new UNHEARD parcel service. When I tried to track the item,I was unsuccessful. When I contacted Myntra regarding this,I was promised that the item will be delivered by 30th Dec.

The item was not delivered till 31st also.Then I again called up Myntra on 31st and they ensured that the item will under any circumstances be delivered before 2nd Jan noon.When this promise also turned out to be false , I contacted them again on 2nd only to know that the item was now shifted to Pushpak Couriers(another UNHEARD parcel service) since the earlier Quantium parcel service doesn't have an agency in Jamnagar, Gujarat which happens to be one of the major cities in Gujarat and a District headquarters.

Now Im awaiting more response from the Myntra authorities.However the whole situation was managed very badly by them.
1)Shown a false dispatch date on the site.
2)Use of poor shipping methods.
3)Had to call the help line more than six times,each call of duration more than ten minutes and the no. is not toll free.
4)Doesn't have any idea of what is the present status of the item.
5)Poor help line facility which is not bothered to call back with details even if they had promised to.

Regards
Renjith