[Resolved]  Naaptol.com — ORDER CANCELLED AND ORDER AMOUNT NOT REFUNDED EVEN AFTER 40 DAYS

hello,

I have ordered a Karbonn k661 over naaptol.COM under order no. 169402 with internet banking option from direcpay, which was done through State bank of india Net banking transaction, i have payed Rs.3750/- for the same on 09/02/2010 and on 19th i am said that ur order has been cancelled and gave remarks as Ordered product is not available with the vendor at paid price. Then i got a call from naaptol that your order amount is been refunded and would reflect in your bank statement within 3 days from now i.e on monday 22/02/2010, and now its19/03/2010 and nothing has been refunded to me in my bank account. when i call the naaptol customer service its been replied that it would take another 15 days to refund your order amount. Today its the 40th day after the transaction.

Its a real inconvenience for the customer like me, who has to wait for such a looooong time from 09/02/2010, i havent cancelled the order and its the naaptol who hjas cancelled the order, its the mistake of naaptol who listed the item with Rs.3750/- as selling price and in turn i am pulled into a real filthy transaction. I was made to call naaptol 34 times for the transaction which caused lot of financial and mental strain for me. Again i am afraid of making any transaction with naaptol because the transaction is not at all truthful or naaptol doesnt have any time frame for asettleing any queries from customer, a real bad experinence.

Kindly refund my money at the earliest to my bank account, at the earliest.

regards


Vipin S L

Order Details

Product





:





Karbonn K 661





Quantity





:





1





Order Amount





:





Rs. 3750.00





Current Status





:





Request for Refund























Status Description





:





This order is under process of refund. We are proceeding to issue a refund for order amount.





Shipping Detail





:





VIPIN S L
INCHARGE, SBCO, PATHANAMTHITTA HEAD POST OFFICE, PATHANAMTHITTA PIN: 689645 KERALA PATHANAMTHITTA PIN: 689645 KERALA

PATHANAMTHITTA HEAD POST OFFICE, PATHANAMTHITTA

KOZHENCHERRY - 689645 (KERALA)
[protected] / [protected]





Order State





State Date





States Updated





Request for Refund





[protected]:15:18.0





Remark





:





Ordered product is not available with the vendor at paid price...









Stock Not Available





[protected]:14:30.0















Cargo Ready





[protected]:13:48.0





Remark





:





-









Order Verified





[protected]:23:44.0





Remark





:





by sneha









Payment Received





[protected]:21:47.0





Is Advancement





:





-





Advance Payment





:





-





Amount Paid





:





3750.00





Payment Received Date





:





[protected]:21:47.0





Payment Transaction Number





:





[protected]





Remark





:





SUCCESS





















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[protected]@timesofmoney.com

to yusuf.khan, me









show details Feb 9



















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Transaction Successfully Completed











Dear Customer,





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Thank you for your order from: Naaptol Online Shopping





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For your convenience, we have included a copy of your order below. Please Note:- The charge will appear on your credit card / Account statement as 'TimesofMoney'.





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If you have a question about your order status, you can contact the merchant directly by e-mail at:[protected]@direcpay.com





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ORDER DETAILS :





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Merchant Website URL





:





http://www.naaptol.com
http://www.naaptol.com/faces/payint





Merchant Order Number





:





169402





Order Received





:





[protected]:02:33





DirecPay Reference Number





:





[protected]





Total Amount (INR)





:





3750





Transaction Status





:





Successful





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Card / Account Holder Name





:





VIPIN S L





Billing Address





:





INCHARGE, SBCO, PATHANAMTHITTA HEAD POST OFFICE PATHANAMTHITTA KOZHENCHERRY KERALA 689645 IN





Customer's Phone Number





:





[protected]





Customer's Email Id





:





[protected]@gmail.com





Customer's IP Address





:





117.206.36.25





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Recipient's Name





:





VIPIN S L





Shipping Address





:





INCHARGE, SBCO, PATHANAMTHITTA HEAD POST OFFICE PATHANAMTHITTA KOZHENCHERRY KERALA 689645





Recipient's Phone Number





:





[protected]





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Special Instructions :











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Notes





* For any order related queries, please send all the transactional details and queries to your merchant.
* For any payment/settlement related queries, please get in touch with your merchant. TimesofMoney is a payment processor and is NOT liable for any deficiency in service or delayed delivery of goods.
* Your account would get debited in the name of TimesofMoney and the same would get reflected in your bank/card statement.




















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Regards,
Direcpay.com