[Resolved]  DHFL — Never apply house loan from DHFL - cheaters

I've just processed my file. THis person named Mr. Ravi from DHFL housing finance Malleswaram, Bangalore has asked for 2 post dated cheques.
Firstly, he clearly informed that once loan is sanctioned, customer will be informed throu email and phone about the approval, then deduct the processing fee.
Without my notice, he has dropped the cheque and amount got deducted. Till, today i dont know whether my loan got sanctioned or not.
When, I called up, he is talking about terms and conditions. What was outraged me lot is, his dumb and unconvincing answers. Totally, flooded my patience. Now he is says amount is not reversible.
2ndly, it was clearly mentioned that 0.5% of my loan amount will be deducted. Which was more when they dropped the cheque.
I really wanted to know if i can escalate this issue to higher level, so that they just cannt loot customers unethically.
Can anyone suggest me, if I can take up this compliant and get reversed my amount.

Thanks

Bharati