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[Resolved]  Ngpay — A fraud online seller

I bougt BSNL Top up, online from Ngpay portle on 28/12/2009 at 21:37 transaction ID NGPAY [protected], till date i have not received the balance on my phone, but they have debited my credit card for Rs.220... repeated calls to the company has Yielded no response..
This is my advice to all not to use Ngpay u will never get what u have shopped and ur account will be debited... Its a fraud company...
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  22 CommentsShareTweet


ngpay / Kingfisher — Payment not received

I have booked a ticket on Kingfisher Airlines which I cancelled. Its been more than a month now and both the companies are not refunding the amount to my account. When I call them they only say that they are looking into the matter.

manufacturers and suppliers of machineries — unable to open my account

Our Email ID is [protected] and the password provided by your organisation is "password".

we are unable to open our account for more than a month.

kindly take immediate steps to rectify the problem.

with regards,

yours faithfully,
KOLKATA - 700053
PHONE:[protected], 2400 7194.

loop mobile wap services — debit of money from account with wrong and no information


i took loop mobile prepaid card saying it has free wap services.
to activate i called customer care.
they asked to send some message, which i did in reply of what i received some sms stating to send some sms again and rental of rs 49 will be deducted.
i called again that sms is stating rental will be deducted and they are dont worry send sms no rental will be deducted.
i send the sms, my 49 rs got cancelled and also wap not activated till now.
i called them so many times, by name of transfering they disconnect the phone adter log hold.
they justy waste our money and time.
please help me
i have mobile nokia 7210 supernova in which i download ngpay software through internet but the said software not open in my mobile shown msg "allow network access this application is not from a trusted supplier do you want to trusted any way" after clicking yes the again msg shown "18 : problem creats by GPRS/Data connection or contact nokia care or call ngpay customer care for help.

sir, please give me details that nokia 7210 supernova does not support ngpay software or otherwise
Dear aap par direct mobile ke wap section mai jakar enter karen phir aaw ngpay application download kar sakte hai realy its rock mai bhi nokia 7210 supernova use kar raha hu
i have two mobile nokia 6070 and nokia 2700 in which i download ngpay software through internet but the said software not open in my mobile shown msg "allow network access this application is not from a trusted supplier do you want to trusted any way" after clicking yes the again msg shown "18 : problem creats by GPRS/Data connection or contact nokia care or call ngpay customer care for help.

sir, please give me details that nokia 6070 and nokia 2700 support ngpay software or otherwise...
hey guys seems u all facing major problems using ngpay i too faced the similar problems using this app but recently came across a fab application which is way different from ngpay called MOBIESTA (YOUR MOBILE FUN GUIDE), life since thn has become real easy, its a trusted source and very very easy 2 use life's much much more easy and fun using mobiesta.

mobiesta has it all about restaurants near my place, shoppin malls, markets, discount offers, happy hours, exhibitions, concerts etc etc "u think of it -u have it all on MOBIESTA. I would suggest u all 2 start using this GR88 app am sure ull feel the same.

the best part about using this app is i get discounts 4 the simple reason i use this app.its real easy 4 the pocket no dwnload charges and am hardly paying anythin 4 using this app can dwnlod this app directly from its website or send an sms texting 'mobiesta' to 56677.
I had purchased one IFB microwave oven through ngpay with a special offer on 10th July 2010. I was offered so many things of Rs 1840 as gift. Unfortunately I have had lot of calls to your customer care to deliver the item to me. Even they have delivered the item last week, I came to know that they were not included any items which were specified in the offer. I got only the oven. Again I made more than 2 calls to your customer care and they promised me that they will solve this soon. This is long 2 week since they made their promises. I had never though that it would become a big headache for me if I go for purchasing from you. Let me know is this your business standard? And do you any plan to solve my problem?
I had booked two train ticket on[protected] using ngpay application from my mobile, but when I checked my bank statement I found that it is charged for three times instead of two train ticket from my account. Details of train ticket are given below. Due to transaction failure Rs.344.08 was debited extra from my account . When I requested to refund the amount they are telling to wait. I am waiting about 50 days still I not received money..
This is my advice to all not to use Ngpay. If you not checked your statement regularly they will take your money with out knowing you. Its a fraud company...
this is a bahiya shop, which intense for the profit making only.
I booked a train ticket from NGPAY (from NDLS to HAN) Pnr no- [protected] and IRCTC tx Id- [protected], in paschim express. the train was delayed more then 8 hours because of Punjab Farmers Agitation.
the money which i have paid is 180.19 and before i received the amount of 78.00 from as refund,
I claimed the TDR on same day and spoke with NGPAY customer care in 3 hours from the train departure time, now this should be full refund as per rules.
they say that this is not their problem please contact to IRCTC.
I never saw bigger fraud then NGPAY.
when they are unable to refund the money then why they beggers charging 10 or 20 ruppes as service charge.
Dear Shahul,
The refund for this transaction was issued to you within 2 days of failure. In fact, it was processed on the same day you made this complaint. Hope you are facing no issues now. Let us know if we can help you with anything else.

Team ngpay
Dear man_elec,
To begin with we really regret the inconvenience. However, please note that we are only providing you with a platform to book IRCTC tickets on mobile. The entire service is operated by IRCTC and any refund related issues are not at all in our control. So if a valid refund for TDR has not been issued to you, the concern is at IRCTC's end. We take full responsibility of refund if the transactions fails and we charged the money. But once the ticket is booked, it is not under our control.
We hope you appreciate this Once again, if we have let you down, we sincerely apologize for it.

Team ngpay
My ngpay id [protected]
This is my complaint number 483269..

Till date, the refund to my ticket has not been credited to my account. Its been a year and not advising anyone to use ngpay.
Dear tizonbru
ngpay processed your refund on 17th Sep 2010 itself. And the reference no. (ARN no.) is: 74678720260043574322925
For some reason, your bank (Canara Bank) has not credited this to your account. You can approach your Bank's Ombudsman regarding this. To help you regarding this, we will send you the letter confirming the refund processing. You should get this letter from us in a day or two.

We regret the inconvenience, but the issue seems to be at your bank's end.

Warm regards,
Team ngpay
I was trying to recharge on my mobile amout charged from Card recharge amount not done on mobile details are below


Same has happened to transaction id is NGPAY[protected]...and NGPAY Id is [protected]
I recharged BSNL mobile with Rs200 on 1st July...Amount hasn't credited into my account till date 3rd transaction id is NGPAY[protected]...and NGPAY Id is [protected]..
I am also recharged Loop mobile with Rs111 on 20th august 2012, Amount has debited into my bank account but not mobile doesn't recharged
my ID is NGPAY[protected].

NGPAY — Mobile Recharge

Hello dear sir/madam,
Mera name deepak he Mene 1-oct-2012 ko mere ngpay ke acount se bsnl ke mobile ko recharge karwaya tha but abhi tak recharge nahi hua or money bhi debited ho chuki he please refund my Money my mobile number- [protected]
maNe ngpay Se spic jet ka ticket keya tha 9501 rupees ka miNe usKO cancelled kar deya tha to mera refund spice jet Ne to ngpay KO 6950 rupees refund kar dey hi lakin ngpay Ne muj KO nhi refund key Mari aap Se request hi ke aap mera refund Jald Se jald karwaNe ka cast Kare


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    Vatika Business Centre, Divyasree Chambers, 2nd Floor, Wing A, Langford Town, Bangalore, Karnataka, India - 560025
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