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Updated: Dec 6, 2020
Complaints 58
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34
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24
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S
sagarmashru
from Mumbai, Maharashtra
Oct 14, 2013
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Deduction of amount without any authentication & without my knowledge from MY BANK A/C

Address: Mumbai City, Maharashtra

Deduction of amount without my knowledge as follows: 1 14/10/2013 VIN/JIGRAHAK MO/[protected]/0 DR INR 96. 2 05/10/2013 VIN/JIGRAHAK MO/[protected]/0 DR INR 125. Please help me for Refund of the same as early as possible. i called my bank for the same querry but they are telling me to do FIR on that, tell me what to do now....
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C
chandu28in
from Hyderabad, Telangana
Jun 3, 2013
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Refund from NGPAY

Address: Hyderabad, Andhra Pradesh
Website: www.ngpay.com

Dear Sir / Mam,

Greetings,

I have downloaded an Mobile Payment Gateway Application called NGPAY (www.ngpay.com) on my mobile. Through NGPAY, I can book tickets for movies, travel tickets, recharge mobiles, shopping etc. 3 Months back I had recharged my Airtel mobile number through NGPAY. The recharge did not happen, but still an amount of 2000 was deducted from my bank account which is linked to NGPay. The...
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S
samsonranadhir
from Hyderabad, Telangana
May 9, 2013
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REFUND

I HAVE BOOKED A BUS TICKET THRU NGPAY IN SREE KALESWARI TRAVELS FROM PALAVANCHA TO HYDERABAD ON 30/04/2013.
SREE KALESWARI TRAVELS CANCELLED THE BUS WITHOUT ANY INTIMATION. THERE IS LOT OF CONFUSION AT THE LAST MOVEMENT.
SO I DIDNOT TRAVELLED IN SREE KALESWARI BUS. WHEN I ASKED SRE KALESWARI TRAVELS ABOUT THE REFUND THEY ASKED ME TO COLLECT FROM NGPAY.

WHEN I CONTACT NGPAY THERE IS NO PROPER RESPOND FROM THEM.br...
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R
rohlan4u
from Hisar, Haryana
Feb 25, 2013
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refund of cash

Sir, My self sohan lal serving in air force. My complaint is that on 15 June 2012. I tried to book a spice jet flight on ngpay ( known as jigrahak mobility solutions)through net banking but by mistake my transaction two times failed and my total cash[protected]x2) was deducted from my SBI account number [protected]. After that I make a complaint to ngpay customer care but they said that money was not received by ngpay, than I approach to...
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K
kaushalarora
from Delhi, Delhi
Jan 1, 2013
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REFUND PROBLEM

Address: New Delhi, Delhi

NGPAY "MALL ON MOBILE" , PROVIDE A SERVICES THROUGH WHICH A REGISTER PERSON CAN PAY THRUGH THEIR MOBILE APPLICATIONS BY REGISTERING THEIR DEBIT/ CREDIT CARDS



ON 19DEC 2012 , I HAVE TRANSFER INR 500/- TO PAY MY POSTPAID BILL BUT UNFORTUNATELEY I WAS NOT AWARE THAT NGPAY IS NOT AUTHORISED TO PAY POSTPAID BILL , NEITHER THEY MENTION ANY WHERE , AS I MADE THE PAYMENT MY AMOUNT HAS BEEN DEBITED TO MY BANK...
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M
Mithun Madhu
Nov 27, 2012
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Transaction failed

Address: Coimbatore, Tamil Nadu

Respected sir,
I was using ngpay application for booking film and other things and I m using my south indian bank debit card this is my card no[protected]
If I submit the transaction using my secure code the transaction is done but the reply is
Rejected by the switch -CAF 0-9 and if I give retry again it shows as
Rejected by payment gate way- Duplicate merchant transaction Id
Well please solve...
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K
kalurammalhotra07
from Nagpur, Maharashtra
Nov 25, 2012
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NOT RECEIVED TICKET CANCELLED REFUND

Address: Delhi

sir
maNe ngpay Se spic jet ka ticket keya tha 9501 rupees ka miNe usKO cancelled kar deya tha to mera refund spice jet Ne to ngpay KO 6950 rupees refund kar dey hi lakin ngpay Ne muj KO nhi refund key Mari aap Se request hi ke aap mera refund Jald Se jald karwaNe ka cast Kare

NAME KALU
MOBILE=[protected]
NGPAY ID =[protected]...
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M
manpreetg172
from Delhi, Delhi
Aug 27, 2012
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no Refund

Address: SAS Nagar, Punjab

Dear SIR MAM i,m Manpreet singh from chandigarh
Maine ngpay ke threw ek ticket book karwaya dec 2010 mein jise same day maine cancel karwa diya or ticket refund 286/Rs jo ki aaj tak mujhe nahi mila kai baar call karne par bhi meri bat ki sunwayi nahi hui please help me mujhe refund amount dilwayi jaye or company par jo bhi ho sakti hai karwaayi
ki jaye.
Manpreet Singh
[protected], [protected]

Message...
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G
geekATheart
from Mumbai, Maharashtra
Aug 10, 2012
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Defect in Samsung Mobile phone purchased from ngpay

I have received my samsung galaxy s3 i9300 pebble blue mobile phone 30/7/2012. Order no. [protected] dtd 25/7/12 for Rs.35010
as soon as I opened the box I noticed there are defects in the body colour of the phone.
I called ngpay immediately to register complain no. 858498. They told me to email them photos of defect, which I DID on the same day.

Then they asked me to get a DOA certificate from the samsung service...
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S
seenu1962
from Chennai, Tamil Nadu
Jul 21, 2012
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kindly activate my mobile no 9444401245

Address: Tamil Nadu

Sir i am using Black berry mobile kindly activate ngpay ticket booking my mobile.
[protected]@yahoo.co.in....
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V
varungarg455
from Delhi, Delhi
Jul 18, 2012
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non refund of cancelled IRCTC ticket

Address: Mysore, Karnataka

I cancelled one IRCTC ticket which was earlier booked through NGPAY only. PNR number of ticket is: [protected]. I need to get Rs. 215 as refund which I haven't got till now.
I sent many emails to the customer care but no response. Please refund my money back in my account.
My mobile number is : [protected]...
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Abhilash Onathara
Jul 18, 2012
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Non refund of money

Address: Kozhikode, Kerala

Sir,
I booked railway e-ticket using ngpay from alleppy to bondamunda in train number 13352 for the date 18/08/2012. The ticket was of 3A class. I cancelled the ticket using the same. After cancelling it was informed that the refund for the same would be done within 7-10 days. It is already the 13th day after the cancellation but the money has not been refunded yet. The pnr number is [protected] and the transaction id [protected] is...
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H
hariprk
from Mumbai, Maharashtra
Jul 11, 2012
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non refund of money on failed recharge of DTH

Address: North Goa, Goa

I did a recharge of 1000 for my reliance big tv using NGPAY on 10th july 2012. the transaction failed but amount got deducted from my bank account. NGPAY application however gave message saying there is some problem on the banks side. the money is still not refunded. repeated attempts to call NGPAY customer care failed as there is nobody to attend my call. ABSURD....
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K
kannantg
from Noida, Uttar Pradesh
Jul 10, 2012
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Money not transferred after recharge failure

Address: Chennai, Tamil Nadu

On 29-Jun-12, I tried to recharge for vodafone prepaid mobile through NGPAY (id - kannantg) from my SBI savings account [protected]. The SBI Ref No is IGB3875566. The amount of Rs.299 has been transferred from my savings account to JiGrahak Mobility Solutions. But the recharge has not been made. I already raised a ticket on 01-July-12 stating this issue and ngpay promised me to solve this issue in 7 days. But it has not yet resolved now....
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B
bhagavathy perumal
from Bengaluru, Karnataka
Jul 10, 2012
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refund of failed transaction

Hi
I tried to book train ticket on 5.7.2012 through ngpay mobile applicaton.My account get debited for the amount of rs 884.But the ticket was not booked. I didnt receive any message/Mail from ngpay for failed booking.While I contacted through phone there is no response. I have mailed them about the issue but there is no reply from them.If they have noted about the issue they should have mailed/Msg us.But still there is no communication...
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R
rpmehra
from Chennai, Tamil Nadu
Jul 1, 2012
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High Priority bug in ngpay

Address: Jodhpur, Rajasthan

On 27th June, I was checking the options available on ngpay for booking an airline ticket. I am very well aware of the fact that the transaction can not be completed without entering 'One Time Password (OTP)'. So I kept on browsing until I was asked for entering OTP. I cancelled my ticket, did not go any further and did not generate the OTP. Even after cancelling the ticket and rolling back, the ticket was confirmed and I received...
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rmrajivmishra007
from Pune, Maharashtra
Jun 29, 2012
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NOT MADE PAYMENT

Sir,
my regd mob no [protected]
My tranjection id IGB1693464 transfer to INB JiGrahak Mobility Solutio account No[protected]IGB1693464 TRANSFER TO [protected] STATE BANK OF INDIA
Balance Transfer to this account through NGPAY online Rs 1069 on 16 Jun 2012. I call so many time but no positive response received. and sir i call so many time but no response

Mail received by NGPAY on 27 July...
+1 photos
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R
ravichenu
Jun 20, 2012
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Online Mobile recharge, payment deducted

Address: Madhya Pradesh

I have used ngpay for my bsnl no. recharge, but my money deducted from my account but no recharge balance have recieved yet...
The details of which are following.

Date of recharge - 18 june 2012
Subscriber - BSNL
Mobile no. - [protected]
Amount - 20 Rs.

Bank Account - State bank of india, misrod bhopal.

Reference No. (NGPAY) - IGB1999860....
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A
amitmohanka
from Chennai, Tamil Nadu
May 22, 2012
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Did not receive free flip cover with my samsung galaxy note

Address: Chennai, Tamil Nadu

Complaint # 1 (ngpay Order ID [protected])

I placed an order from Ngpay (Transaction ID: NGPAY[protected]) on 06th May 2012 i.e. 16 days before today.

Following are my concerns :
1. I did not receive my free flip cover along with the phone
2. The gift recipient did not receive the gift message I wrote while placing the order
3. There is absolutely no response to the "several complaints"...
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G
gargrajeev
from Delhi, Delhi
May 3, 2012
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refund not made

ngpay is fraud. Don't make any purchase through their portal, in case of cancellation you will not get your refund. I have booked an AIRINDIA through them on 09/04/2012 and got the same cancelled on 12/04/2012. Till date i.e. 03/05/2012 I have not received refund of Rs. 10513.0. None of my complaints has been responded. Whats more surprising that ngpay does not provide details of cancellation on their portal.It does provide detail of...
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