ngpay Complaints & Reviews

Deduction of amount without my knowledge as follows: 1 14/10/2013 VIN/JIGRAHAK MO/[protected]/0 DR INR 96. 2 05/10/2013 VIN/JIGRAHAK MO/[protected]/0 DR INR 125. Please help me for Refund of the same as early as possible. i called my bank for the same querry but they are telling me to do FIR on that, tell me what to do now.

Dear Sir / Mam,

Greetings,

I have downloaded an Mobile Payment Gateway Application called NGPAY (www.ngpay.com) on my mobile. Through NGPAY, I can book tickets for movies, travel tickets, recharge mobiles, shopping etc. 3 Months back I had recharged my Airtel mobile number through NGPAY. The recharge did not happen, but still an amount of 2000 was deducted from my bank account which is linked to NGPay. The amount was supposed to refunded within 7 working days. But it took almost 45 days to refund the same.

On 10-May-2013, through NGPay travel partner Neeta Travels, I had booked a bus ticket from Hyderabad to Bangalore. Post booking the amount of 1800 was deducted from my Axis Bank account. Unfortunately after booking, Neeta Travels Agent called and said that the bus was cancelled. I immediately called NGPay and informed them and asked them to refund the amount or arrange for alternate travel. They informed me it would take 7 working days to refund the amount. But till date it has been almost a month and I have still not got my 1800 back into my account even after repeated requests. They have been playing games with me by lying that the refund would be done in 1 day / 2 days / 3 days and so on.

I have lost complete faith and unhappy with NGPay service. I would like to send a notice to them and sue them for 100000 rupees immediately for neglecting my repeat complaints. I would also want a closure of NGPay service with immediate effect. They need to learn a lesson through my complaint. I would request for a compensation of 100000.

Hope for a positive reply.

Thanks & Regards,
Chandra Mohan
+91-[protected].

I HAVE BOOKED A BUS TICKET THRU NGPAY IN SREE KALESWARI TRAVELS FROM PALAVANCHA TO HYDERABAD ON 30/04/2013.
SREE KALESWARI TRAVELS CANCELLED THE BUS WITHOUT ANY INTIMATION. THERE IS LOT OF CONFUSION AT THE LAST MOVEMENT.
SO I DIDNOT TRAVELLED IN SREE KALESWARI BUS. WHEN I ASKED SRE KALESWARI TRAVELS ABOUT THE REFUND THEY ASKED ME TO COLLECT FROM NGPAY.

WHEN I CONTACT NGPAY THERE IS NO PROPER RESPOND FROM THEM.

KINDLY HELP ME IN THIS MATTER.

Sir, My self sohan lal serving in air force. My complaint is that on 15 June 2012. I tried to book a spice jet flight on ngpay ( known as jigrahak mobility solutions)through net banking but by mistake my transaction two times failed and my total cash[protected]x2) was deducted from my SBI account number [protected]. After that I make a complaint to ngpay customer care but they said that money was not received by ngpay, than I approach to my SBI home branch ( Sbi suboroto park-new Delhi ) and give written complaint 2_3 times but they said that my money was transferred to ngpay account .but real thing is that till date my total money 11960 was not refunded. And both ngpay and sbi branch not taking satisfactory action. Sir please help me.

My ngpay id - [protected] My sbi a/c no.- [protected]

Thanks

NGPAY "MALL ON MOBILE" , PROVIDE A SERVICES THROUGH WHICH A REGISTER PERSON CAN PAY THRUGH THEIR MOBILE APPLICATIONS BY REGISTERING THEIR DEBIT/ CREDIT CARDS



ON 19DEC 2012 , I HAVE TRANSFER INR 500/- TO PAY MY POSTPAID BILL BUT UNFORTUNATELEY I WAS NOT AWARE THAT NGPAY IS NOT AUTHORISED TO PAY POSTPAID BILL , NEITHER THEY MENTION ANY WHERE , AS I MADE THE PAYMENT MY AMOUNT HAS BEEN DEBITED TO MY BANK BUT SAME IS NOT NEEN TRANSFER TO PAY MY UTILITY BILL AS IT WAS POSTPAID , I FILE COMPLAINT TO NGPAY , THEY ASSURE ME THAN AMOUNT IS BEEN REFUNDED TO MY ACCOUNT WITHIN 7 WORKING DAYS BUT UNFORTUNATELY NO AMUNT IS BEEN REFUNDED YET

Respected sir,
I was using ngpay application for booking film and other things and I m using my south indian bank debit card this is my card no[protected]
If I submit the transaction using my secure code the transaction is done but the reply is
Rejected by the switch -CAF 0-9 and if I give retry again it shows as
Rejected by payment gate way- Duplicate merchant transaction Id
Well please solve my query and give solution to my mail id
[protected]@gmail.com

Thank you ,

sir
maNe ngpay Se spic jet ka ticket keya tha 9501 rupees ka miNe usKO cancelled kar deya tha to mera refund spice jet Ne to ngpay KO 6950 rupees refund kar dey hi lakin ngpay Ne muj KO nhi refund key Mari aap Se request hi ke aap mera refund Jald Se jald karwaNe ka cast Kare

NAME KALU
MOBILE=[protected]
NGPAY ID =[protected]

Dear SIR MAM i,m Manpreet singh from chandigarh
Maine ngpay ke threw ek ticket book karwaya dec 2010 mein jise same day maine cancel karwa diya or ticket refund 286/Rs jo ki aaj tak mujhe nahi mila kai baar call karne par bhi meri bat ki sunwayi nahi hui please help me mujhe refund amount dilwayi jaye or company par jo bhi ho sakti hai karwaayi
ki jaye.
Manpreet Singh
[protected], [protected]

Message flagged Thursday, December 16, 2010 9:46 PM Dear Manpreet ,


Thank you for using ngpay IRCTC services. Your E-Ticket full cancellation transaction is successful.

ngpay Transaction ID: [protected]
PNR Number: [protected]
IRCTC Transaction ID: [protected]
Origin: CHANDIGARH(CDG)
Destination: NEW DELHI(NDLS)
Refunded Amount: Rs. 286.00
Ticket Fare: Rs. 326.0
IRCTC Charges Deducted: Rs. 40.00

Refund will take 7 to 10 business days to reflect in your account. If you do not receive your refund within 10 business days, please contact us at +[protected].

Check IRCTC Customer Care and Terms & Conditions for any clarifications

Please do not reply on this email ID.

Sincerely,
ngpay Customer Care

For any further assistance, call our 24 hour helpline at[protected]. For IRCTC assistance email to [protected]@ngpay.com

Disclaimer:
This e-mail, and any files transmitted with it are "ngpay Confidential" and intended solely for the use of the individual or entity to whom it is addressed. Any copying, dissemination, disclosure or use of its contents is prohibited. If you have received this e-mail in error, please discard the message and notify us at [protected]@ngpay.com directly.
E-mail communication are not guaranteed to be secure, error or virus-free. They are capable of interception, corruption and delays. Anyone communicating with us via e-mail accepts the risks of e-mail communications and their consequences.

I have received my samsung galaxy s3 i9300 pebble blue mobile phone 30/7/2012. Order no. [protected] dtd 25/7/12 for Rs.35010
as soon as I opened the box I noticed there are defects in the body colour of the phone.
I called ngpay immediately to register complain no. 858498. They told me to email them photos of defect, which I DID on the same day.

Then they asked me to get a DOA certificate from the samsung service centre. But the service centre said that they cannot provide DOA certificate for a body colour defect! They also gave me a service request form stating the same which I emailed to ngpay.

Now it has been 11 days , I have called ngpay about 10times but they refuse to replace my mobile without a doa certificate, which I cannot provide them

please help me get a refund from ngpay.
Thank you.

Sir i am using Black berry mobile kindly activate ngpay ticket booking my mobile.
[protected]@yahoo.co.in.

I cancelled one IRCTC ticket which was earlier booked through NGPAY only. PNR number of ticket is: [protected]. I need to get Rs. 215 as refund which I haven't got till now.
I sent many emails to the customer care but no response. Please refund my money back in my account.
My mobile number is : [protected]

Sir,
I booked railway e-ticket using ngpay from alleppy to bondamunda in train number 13352 for the date 18/08/2012. The ticket was of 3A class. I cancelled the ticket using the same. After cancelling it was informed that the refund for the same would be done within 7-10 days. It is already the 13th day after the cancellation but the money has not been refunded yet. The pnr number is [protected] and the transaction id [protected] is Whenever i tried to contact the customer care it either responded "the number you are calling is switched off OR the number you are calling is busy,please try again later". So please help me to get my money back.
Thanking you
O.Abhilash
[protected]

I did a recharge of 1000 for my reliance big tv using NGPAY on 10th july 2012. the transaction failed but amount got deducted from my bank account. NGPAY application however gave message saying there is some problem on the banks side. the money is still not refunded. repeated attempts to call NGPAY customer care failed as there is nobody to attend my call. ABSURD.

On 29-Jun-12, I tried to recharge for vodafone prepaid mobile through NGPAY (id - kannantg) from my SBI savings account [protected]. The SBI Ref No is IGB3875566. The amount of Rs.299 has been transferred from my savings account to JiGrahak Mobility Solutions. But the recharge has not been made. I already raised a ticket on 01-July-12 stating this issue and ngpay promised me to solve this issue in 7 days. But it has not yet resolved now. Kindly look into this issue and transfer the money back to my SBI savings account [protected]

Hi
I tried to book train ticket on 5.7.2012 through ngpay mobile applicaton.My account get debited for the amount of rs 884.But the ticket was not booked. I didnt receive any message/Mail from ngpay for failed booking.While I contacted through phone there is no response. I have mailed them about the issue but there is no reply from them.If they have noted about the issue they should have mailed/Msg us.But still there is no communication from them.I request them to refund the amount as soon as possible.
my failed trannsaction id is NGPAY[protected]

On 27th June, I was checking the options available on ngpay for booking an airline ticket. I am very well aware of the fact that the transaction can not be completed without entering 'One Time Password (OTP)'. So I kept on browsing until I was asked for entering OTP. I cancelled my ticket, did not go any further and did not generate the OTP. Even after cancelling the ticket and rolling back, the ticket was confirmed and I received the notification that an amount of Rs 9271 got deducted from my account. ngpay has refused to accept this bug. Although they have cancelled the ticket but have deducted the cancellation charges i.e. Rs 1500.

No body is even responding properly when I am calling ngpay's customer care.They are blaming on the SBI bank as the card selected was SBI bank's card and the bank is blaming ngpay as the fault is in their system.

I want justification!

R. P. Mehra
Contact# +91 [protected]
[protected]@gmail.com

Sir,
my regd mob no [protected]
My tranjection id IGB1693464 transfer to INB JiGrahak Mobility Solutio account No[protected]IGB1693464 TRANSFER TO [protected] STATE BANK OF INDIA
Balance Transfer to this account through NGPAY online Rs 1069 on 16 Jun 2012. I call so many time but no positive response received. and sir i call so many time but no response

Mail received by NGPAY on 27 July 2012

Dear Mr. Rajiv Mishra,

Greetings from ngpay!

This email is regarding your concern on transaction IDs [protected] and [protected].

This email is with reference to the request number 828155. We checked with the concerned team about the IRCTC transaction that you made on 16/06/2012 and confirmed that the transactions were not successful and amount was not received by ngpay. We request you to check with your card issuing bank.

In case you seek assistance or clarification, please feel free to call us on[protected]Toll Free 24X7) or email us at [protected]@ngpay.com.

Regards,
ngpay Customer Care
www.ngpay.com

I have used ngpay for my bsnl no. recharge, but my money deducted from my account but no recharge balance have recieved yet...
The details of which are following.

Date of recharge - 18 june 2012
Subscriber - BSNL
Mobile no. - [protected]
Amount - 20 Rs.

Bank Account - State bank of india, misrod bhopal.

Reference No. (NGPAY) - IGB1999860.

Complaint # 1 (ngpay Order ID [protected])

I placed an order from Ngpay (Transaction ID: NGPAY[protected]) on 06th May 2012 i.e. 16 days before today.

Following are my concerns :
1. I did not receive my free flip cover along with the phone
2. The gift recipient did not receive the gift message I wrote while placing the order
3. There is absolutely no response to the "several complaints" I have made to the customer care
4. Your customer cares and supervisors makes "false promises" that they'll call me back with details but not even once have they reverted till now.
5. And now no matter how many times I try in the day to call up customer care, they seem to be constantly busy

Complaint # 2

I was supposed to get a 100 referral bonus points from ngpay for a referral I made on 5th May. ngpay customer executive agrees that I should have got the points but till now they are simply looking into the matter only !

Complaint # 3

My digital tv recharge of Rs. 600 did not go through while trying it from ngpay, and I haven't received the refund till date!

ngpay is fraud. Don't make any purchase through their portal, in case of cancellation you will not get your refund. I have booked an AIRINDIA through them on 09/04/2012 and got the same cancelled on 12/04/2012. Till date i.e. 03/05/2012 I have not received refund of Rs. 10513.0. None of my complaints has been responded. Whats more surprising that ngpay does not provide details of cancellation on their portal.It does provide detail of transaction related to booking but no provision of providing details of transcation related to cancellation. I think they are doing it purposely for committing fraud.

Rajeev Garg