[Resolved] Ngpay — not received product ordered online

inmumaj

from Bengaluru, Karnataka

Address:

Maharashtra

I have placed an order for Kelvinator refrigerator 230 ltr on 29th july 2011 vide transaction ID : NGPAY [protected] and an amount of INR 13050 was paid thru my HDFC Credit card and it was promised online and thru message that same will be delivered within 21 working days but despite repeated reminders and calls as of now I have not received the product. NGPAY is failing to keep its commitments and dates. I am being mentally harassed as I am shifting my base to Gujarat and because of this issue I am unable to shift my luggages.

Despite repeated reminders and complaints no body from NGPAY is listening and no result or development as of now.

Please help.

murali majhi
mobile no.[protected]

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Aug 13, 2020

Complaint marked as Resolved

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cadinesh

from Chandigarh, Chandigarh

NGPAY — PRODUCT NOT DELIVERED

I have placed order for Kenstar Sandwich Toaster Carino - KTN02CSS-TCT through NGPAY vide ngpay Transaction ID: NGPAY[protected] on 15.10.2010 for Rupee 1232/-. As per the terms of order product is to be delivered to me within 10 working days. But i did not receive the same till 29.10.2010, so i made a compaint to ngpay for non delivery of product. NGPAY customer care assured me for immediate delivery of product. But till 03.11.2010 i did not receive the product, so i request the ngpay customer care to cancel the order and refund the amount. But as on date i neither received the product nor the refund.

Dinesh Kumar
Himachal Pradesh