[Resolved]  Nokia 3110c — MANUFACTURING DEFECT NOT REPAIR/REPLACE UNDER GUARANTEE

MANUFACTURING DEFECT NOT REPAIR/REPLACE UNDER GURANTEE

The Care Manager
Nokia India (P)Ltd
4FTower A&B Cybargeen, SECURE_FIN
DLF Cyber City,
Sector-25A
GURGAON-122002
Haryana(India)

Sub: Manufacturing Defect in Nokia Model No 3110C IMEI NO [protected]. Ref Job Sheet no(3rd 12673 dt 15/07/2009 of JAIN COMMUNICATION GULAB BAGH, OPP. AGARWAL DHARAMSHALA ALWAR and Model No 3110C IMEI NO [protected]. Pervious TWO TIMES I SUBBMITTED AT NOKIA CARE SODALA JAIPUR


R/Sir,
I request to you Please look my case from date of purchase of Mobil Set is continuously sending (Three Times)for Repairing Purpose but still not solve problem in Mobil Set. Please go through below History of my Mobil Set. Forwarded my case to relevant Person and resolve my problem and replace to My Mobil Set.
Awaited your replay and give favor to me as soon as possible and Give detail of Action taken by you for the same..

thaking you

Rahul Gaur
c/o sh. om prakash sharama
behind civil line school gopal garh
bharatpur 321001 ( raj.)
contact no. [protected]

Dear Mr. Gaur,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to the service of Nokia 3110 Classic. We understand the anxiety to resolve the concern and we sincerely regret the inconvenience that you are currently facing. Please note that currently we are not in a position to validate the service updates. However, we would like to inform you that your case has been forwarded to our Customer Care Division and we are coordinating with the department for an update on your case. Further, Please be assured that the matter would be looked on a
priority basis. We request you to call the Careline on 28th July, 2009 for further assistance in this regard. Kindly be assured our
executives will assist you in best possible way.

In order to call our Nokia Care Line we suggest you to kindly prefix the STD code of the city from which you are calling to
30303838, if you are dialing from your mobile phone. If you are dialing from a landline number, you may directly dial the number.
However, if he is dialing from a BSNL/MTNL landline, the customer has to prefix the STD code 080 before calling 30303838. This
procedure is not applicable for Airtel/Reliance landline users. Please note, local call charges would apply.

We wish to thank you for your patience and further solicit your cooperation.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia

Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.

To ensure proper handling, please continue to use the current subject line.

Please help us improve our services by clicking on the following link:

http://digiumenterprise.com/answer/?inv=10263151&chk=RC6E8VXD

Kind regards,

Seauli Hati
Nokia Care

Disclaimer:

This mail and its contents are only disclosed to the recipient to whom this document is addressed and is pursuant to a relationship of confidentiality. This document constitutes confidential information and contains proprietary information belonging to Nokia. The confidential information is to be used by the recipient only for the purpose for which this document is supplied. The recipient must obtain Nokia written consent before the recipient or any other person acting on its behalf, communicates any information on the contents or subject matter of this document or part thereof to any third party. The third party to whom the communication is made includes an individual, firm or company or an employee or employees of such a firm or company.

The recipient, by its receipt of this document, acknowledges that this document is confidential information and contains proprietary information belonging to Nokia and further acknowledges its obligation to comply with the provisions of this notice.


[THREAD ID:1-3E85QZF]



-----Original Message-----

From: [protected]@yahoo.com
Sent: 24/07/2009 06:55:10 PM
To: contactcentre.[protected]@nokia.com
Subject: Re: Nokia – Rahul Gaur – N3110 Classic Service Provision

According to you i called at nokia care where i submitted my mobile. they told me " it is not repair till now". after that i called nokia care line but they were telling me that higher level center has dispatch my moblie at nokia care alwar ( rajasthan). but According nokia care alwar ( jain communication) they are repairing my mob at alwar. they didn't dispatch at higher level. now tell me who is right and wrong.
on my behalf i am requesting to you pls replace my mob i have tired to submitt my mob at nokia care.
pls help me

--- On Thu, 23/7/09, contactcentre.[protected]@nokia.com <contactcentre.[protected]@nokia.com> wrote:

From: contactcentre.[protected]@nokia.com <contactcentre.[protected]@nokia.com>
Subject: Nokia – Rahul Gaur – N3110 Classic Service Provision
To: [protected]@yahoo.com
Date: Thursday, 23 July, 2009, 5:17 PM

Dear Mr. Gaur,

Thank you for contacting Nokia Care.

This e-mail is in reference to the service status of Nokia 3110 Classic. We understand your displeasure and sincerely regret the inconvenience caused. As per the updates received from our Customer Care Division, we would like to inform you that the Nokia Care Centre may decide to forward the phone to higher level Care Centre in case the concern is not being solved by them. We request you to contact the Nokia Care Centre to check the status of the phone.

We appreciate your patience and further solicit your cooperation.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co..in/asknokia

Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.

To ensure proper handling, please continue to use the current subject line.

Please help us improve our services by clicking on the following link:

http://digiumenterprise.com/answer/?inv=10263139&chk=944VZ6C8

Kind regards,

Sweta Sanadhya
Nokia Care

Disclaimer:

This mail and its contents are only disclosed to the recipient to whom this document is addressed and is pursuant to a relationship of confidentiality.. This document constitutes confidential information and contains proprietary information belonging to Nokia. The confidential information is to be used by the recipient only for the purpose for which this document is supplied. The recipient must obtain Nokia written consent before the recipient or any other person acting on its behalf, communicates any information on the contents or subject matter of this document or part thereof to any third party. The third party to whom the communication is made includes an individual, firm or company or an employee or employees of such a firm or company.

[THREAD ID:1-3E85QZF]

-----Original Message-----

From: [protected]@yahoo.com
Sent: 22/07/2009 06:54:10 PM
To: contactcentre.[protected]@nokia.com
Subject: Re: Nokia – Rahul Gaur – N3110 Classic Service Provision

if your service is best so prove it. i am waiting from last two month...
A customer purchase any product for use but i think you don't want it,
because you want to keep your product


--- On Wed, 22/7/09, contactcentre.[protected]@nokia.com <contactcentre.[protected]@nokia.com> wrote:

From: contactcentre.[protected]@nokia.com <contactcentre.[protected]@nokia.com>
Subject: Nokia – Rahul Gaur – N3110 Classic Service Provision
To: [protected]@yahoo.com
Date: Wednesday, 22 July, 2009, 1:22 PM

[THREAD ID:1-3E85QZF]

Dear Mr. Gaur,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to the service provision of Nokia 3110 Classic. We understand the anxiety to resolve the concern of the phone and sincerely regret the inconvenience that you are facing currently. Please note that this incident is not a true reflection of our services. Our endeavor is to provide you with quality service and your feedback will help us in improving it further. We are presently not in a position to comment on your request for replacement.

Further, we request you to call the Careline after 48 hours in order to procure the updates regarding the servicing of the phone.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co...in/asknokia

Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.

Please send us your feedback on our Email service by clicking on the following link –
http://digiumenterprise.com/answer/?inv=10263140&chk=PN28A976

To ensure proper handling, please continue to use the current subject line.
Kind regards,

Sarin Lohi
Nokia Care

Disclaimer:

This mail and its contents are only disclosed to the recipient to whom this document is addressed and is pursuant to a relationship of confidentiality... This document constitutes confidential information and contains proprietary information belonging to Nokia. The confidential information is to be used by the recipient only for the purpose for which this document is supplied. The recipient must obtain Nokia written consent before the recipient or any other person acting on its behalf, communicates any information on the contents or subject matter of this document or part thereof to any third party. The third party to whom the communication is made includes an individual, firm or company or an employee or employees of such a firm or company.

The recipient, by its receipt of this document, acknowledges that this document is confidential information and contains proprietary information belonging to Nokia and further acknowledges its obligation to comply with the provisions of this notice.


-----Original Message-----

From: [protected]@yahoo.com
Sent: 21/07/2009 02:41:30 PM
To: contactcentre.[protected]@nokia.com
Subject: Re: Nokia – Rahul Gaur – N3110 Classic Service Provision

i have find my job sheet no. A 12673.
after that i called nokia care line now they are saying that this complaint no. is not sufficient for any inquire. they give me a complaint no. 1-[protected].
when i call at nokia care alwar (raj.) they talked me very much ill manner. now i want to ask a question to you pls tell me when you are unable to find a job sheet no. from a nokia care center than a customer how can find it ?
now i have tired do call and mail to you.i am a student when i call you at nokia care i have to pay STD charge how can i manage it.
now you will have to replace my handset and increase my handset warranty.
can you tell me " how can you say that nokia is leading mob company in india" ?
when you are unable to find a mob which is your nokia care, and i also telling you the address of that nokia care.where my mob submitted . finally i can say you are decrease your goodwill in indian market this is very bad for you. A customer is helpless at nokia.



--- On Mon, 20/7/09, contactcentre.[protected]@nokia.com <contactcentre.[protected]@nokia.com> wrote:

From: contactcentre.[protected]@nokia.com <contactcentre.[protected]@nokia.com>
Subject: Nokia – Rahul Gaur – N3110 Classic Service Provision
To: [protected]@yahoo.com
Date: Monday, 20 July, 2009, 9:59 AM

Dear Mr. Gaur,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to the service provision of Nokia 3110 Classic. We regret the inconvenience caused due to the delay. Please be assured that one of our executive will contact you at the earliest and assist you in the best possible way.

We appreciate your patience and further solicit your cooperation.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia

Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.

To ensure proper handling, please continue to use the current subject line.

Kind regards,

Junasha Barman
Nokia Care

Disclaimer:

This mail and its contents are only disclosed to the recipient to whom this document is addressed and is pursuant to a relationship of confidentiality... This document constitutes confidential information and contains proprietary information belonging to Nokia. The confidential information is to be used by the recipient only for the purpose for which this document is supplied. The recipient must obtain Nokia written consent before the recipient or any other person acting on its behalf, communicates any information on the contents or subject matter of this document or part thereof to any third party. The third party to whom the communication is made includes an individual, firm or company or an employee or employees of such a firm or company..

The recipient, by its receipt of this document, acknowledges that this document is confidential information and contains proprietary information belonging to Nokia and further acknowledges its obligation to comply with the provisions of this notice.


[THREAD ID:1-3E85QZF]



-----Original Message-----

From: [protected]@yahoo.com
Sent: 19/07/2009 11:13:09 AM
To: contactcentre.[protected]@nokia.com
Subject: Re: Nokia – Rahul Gaur – N3110 Classic Service Provision

thanks,
but when will your executives contact with me.
because i am facing problem so i can tell you my problem

--- On Sat, 18/7/09, contactcentre.[protected]@nokia.com <contactcentre.[protected]@nokia.com> wrote:

From: contactcentre.[protected]@nokia.com <contactcentre.[protected]@nokia.com>
Subject: Nokia – Rahul Gaur – N3110 Classic Service Provision
To: [protected]@yahoo.com
Date: Saturday, 18 July, 2009, 5:14 PM

Dear Mr. Gaur,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to the service provision of Nokia 3110 Classic. We understand the anxiety to resolve the concern and sincerely regret the inconvenience that you are currently facing. Please be assured that we have noted your experience at the Nokia Care Centre and will do the necessary fact findings and action it accordingly.

Further, please note that one of our executives from the relevant department will revert to you in the stipulated time frame and assist you further.

We solicit your patience and co-operation in this regard.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co...in/asknokia

Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.

To ensure proper handling, please continue to use the current subject line.

Please help us improve our services by clicking on the following link:

http://digiumenterprise.com/answer/?inv=10263151&chk=RC6E8VXD

Kind regards,

Seauli Hati
Nokia Care

Disclaimer:

This mail and its contents are only disclosed to the recipient to whom this document is addressed and is pursuant to a relationship of confidentiality... This document constitutes confidential information and contains proprietary information belonging to Nokia. The confidential information is to be used by the recipient only for the purpose for which this document is supplied. The recipient must obtain Nokia written consent before the recipient or any other person acting on its behalf, communicates any information on the contents or subject matter of this document or part thereof to any third party. The third party to whom the communication is made includes an individual, firm or company or an employee or employees of such a firm or company..

The recipient, by its receipt of this document, acknowledges that this document is confidential information and contains proprietary information belonging to Nokia and further acknowledges its obligation to comply with the provisions of this notice.


[THREAD ID:1-3E85QZF]



-----Original Message-----

From: [protected]@yahoo.com
Sent: 17/07/2009 06:52:24 PM
To: contactcentre.[protected]@nokia.com
Subject: Re: Nokia – Rahul Gaur – N3110 Classic Service Provision

thanks for rply

but mam i called at nokia care at alwar ( rajathan) also, but they made me very rood behave and use abuse language, and finally refuse me. pls find my complaint or job sheet no.through my imei no. which is [protected].
or call me than i will tell you which i am safring form last three month.
my contact no. is[protected], [protected], [protected], [protected]

--- On Fri, 17/7/09, contactcentre.[protected]@nokia.com <contactcentre.[protected]@nokia.com> wrote:

From: contactcentre.[protected]@nokia.com <contactcentre.[protected]@nokia.com>
Subject: Nokia – Rahul Gaur – N3110 Classic Service Provision
To: [protected]@yahoo.com
Date: Friday, 17 July, 2009, 11:37 AM

Dear Mr. Gaur,

Thank you for contacting Nokia Care.

This e-mail is in reference to the service status of Nokia 3110 Classic. We understand your displeasure and sincerely regret the inconvenience caused. Pursuant to your request for replacement, we would like to inform you that we are presently not in a position to comment on the request. However, please be assured that the matter would be looked into on a priority basis and one of our executives will revert to you within 48 hours and assist you further.

We appreciate your patience and further solicit your cooperation.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co...in/asknokia

Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.

To ensure proper handling, please continue to use the current subject line.

Please help us improve our services by clicking on the following link:

http://digiumenterprise.com/answer/?inv=10263139&chk=944VZ6C8

Kind regards,

Sweta Sanadhya
Nokia Care

Disclaimer:

This mail and its contents are only disclosed to the recipient to whom this document is addressed and is pursuant to a relationship of confidentiality... This document constitutes confidential information and contains proprietary information belonging to Nokia. The confidential information is to be used by the recipient only for the purpose for which this document is supplied. The recipient must obtain Nokia written consent before the recipient or any other person acting on its behalf, communicates any information on the contents or subject matter of this document or part thereof to any third party. The third party to whom the communication is made includes an individual, firm or company or an employee or employees of such a firm or company..

The recipient, by its receipt of this document, acknowledges that this document is confidential information and contains proprietary information belonging to Nokia and further acknowledges its obligation to comply with the provisions of this notice.

[THREAD ID...

3110c — reples my mobil

sir,
i bought nokia 3110c befor 8 months but it is not working i have given 4 time in servise center but now i am suffring same problem so plz change my mobil

Mene apki Company ka hand set 3110c 27/10/2008 ko kharida tha. Jis me voice problam he & iska softwaer b bar-bar kheab hota he. me ise 15-16 bar nokia care se repaire krva chuka hu. jisme se 3 bar ye Delhi se thik ho kar aya he. par 7 din k andar dobara problam aa jati he. is bar b ye 30/11/2009 ko DELHI se thik ho k mere pas aya he aur isme dobara problam aa gai he. Plz... solve my problam.
Mo. No. [protected]