Nokia 5200 — Problem two times in warranty

Dear Sir

Please see the details below of my mails to Nokia care and their response. Please do some needfull.

Dear Mr. Kumar,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to the service provision of Nokia 5200. We understand the difficulties that you have been facing and sincerely regret the inconvenience caused. As per the telephonic conversation you had with one of our executive on 09th August, 2008 we request you to kindly contact the Nokia Care Line on the Monday to know the status of the phone.



Pursuant to your request for replacement or warranty extension, we would like to inform you that we are presently not in a position to comment on the request.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia

Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.

To ensure proper handling, please continue to use the current subject line.

Please help us improve our services by clicking on the following link:

www.nokia.co.in/caresurveys

Kind regards,

Nancy. J
Nokia Care

Disclaimer:

This mail and its contents are only disclosed to the recipient to whom this document is addressed and is pursuant to a relationship of confidentiality. This document constitutes confidential information and contains proprietary information belonging to Nokia. The confidential information is to be used by the recipient only for the purpose for which this document is supplied. The recipient must obtain Nokia written consent before the recipient or any other person acting on its behalf, communicates any information on the contents or subject matter of this document or part thereof to any third party. The third party to whom the communication is made includes an individual, firm or company or an employee or employees of such a firm or company.

The recipient, by its receipt of this document, acknowledges that this document is confidential information and contains proprietary information belonging to Nokia and further acknowledges its obligation to comply with the provisions of this notice.


-------Original Message--------
From: "ext Ajay Kumar"
To:
CC:
Sent: Saturday, August 09, 2008 10:21:30 AM
Subject: Re: Nokia - Ajay Kumar - N5200 Service Status


Dear Concern

This is Ajay Kumar. Again I am writing to you regarding the status of my handset Nokia 5200. Job Sheet No[protected] // complaint No 2#372AJP
Today 09.08.2008 i had called in Customer Care of Nokia. I supposed that they will tell me that handset is repaired and lying at Service Center Faridabad( Modcad Communications)
But Instead of that they had told (Harmeet Bhatia) that your handset is under process. According to your email you have told me to confirm on 06.08.2008.
please tell me the exact status of my handset. It is going near abt 1 month. What is the procedure of extend the warranty which u have taken from customer of one month.
This time i am so frustrated from ur service no body in customer care has the exact status of my handset. Earlier i thought that Nokia doesn't have the spare parts for repair so it is taking time.
but no you people are just playing with customers. This time i am saying that if there is so much prob in handset then plz replace the product. I am satisfied with Nokia Quality but this is disgusting.

Please it is my request to you donot repair my set if there is so much prob in handset, replace it. And also extend mt warranty for the time which u have taken for repair.

Donot do such type of activities with customer otherwise beliveness on nokia will goes off. I am also working in Sony India head office as a service engineer (Laptops).
i am also very well aware about the activities of Service Center. plz take care and replace my product otherwise there is last option for me, Consumer Court.

please take care.


On 7/25/08, NokiaCare <support.[protected]@nokia.com> wrote:
Dear Mr. Kumar,

Thank you for emailing Nokia Care.


This e-mail is in reference to the service of your Nokia 5200. We regret the inconvenience caused. We would like to inform you that when a phone is submitted for service provision, it goes through several levels of assessment to identify the exact concern. This process equips our technicians to provide you a definitive resolution. Hence, the delay may be attributed to the comprehensive assessment carried out on your phone. We wish to thank you for your patience and know that you will understand the necessity for this delay.

Further, as mentioned in our earlier e-mail correspondence, we request you to contact the Nokia Care Centre on 6th August, 2008, in order to substantiate the delivery of your phone.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia

Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.

To ensure proper handling, please continue to use the current subject line.

Please help us improve our services by clicking on the following link: www.nokia.co.in/caresurveys Kind regards,

Prashanth MM
Nokia Care

Disclaimer:

This mail and its contents are only disclosed to the recipient to whom this document is addressed and is pursuant to a relationship of confidentiality. This document constitutes confidential information and contains proprietary information belonging to Nokia. The confidential information is to be used by the recipient only for the purpose for which this document is supplied. The recipient must obtain Nokia written consent before the recipient or any other person acting on its behalf, communicates any information on the contents or subject matter of this document or part thereof to any third party. The third party to whom the communication is made includes an individual, firm or company or an employee or employees of such a firm or company.

The recipient, by its receipt of this document, acknowledges that this document is confidential information and contains proprietary information belonging to Nokia and further acknowledges its obligation to comply with the provisions of this notice.


-------Original Message--------
From: "ext Ajay Kumar"
To:
CC:
Sent: Thursday, July 24, 2008 6:09:27 PM
Subject: Re: Nokia - Ajay Kumar - N5200 Service Status


Dear Nancy J.

Thanks for replying. Please simply tell me my set is repairable or what nokia is doing? Its a one month time... So long. What abt the warranty for one month which u have taken?????????

Regards
Ajay Arora


On 7/24/08, NokiaCare <support.[protected]@nokia.com> wrote:
Dear Mr. Kumar,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to the service status of Nokia 5200. We understand your displeasure and sincerely regret the inconvenience caused. As per the update received from our customer care division, we would like to inform you that the phone is in the process of being serviced. We request you to contact the Nokia Care Centre on 6th August, 2008, in order to substantiate the delivery of your phone.



We look forward to your continued patronage of Nokia products and services.


For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia

Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.

To ensure proper handling, please continue to use the current subject line.

Please help us improve our services by clicking on the following link:

www.nokia.co.in/caresurveys

Kind regards,

Nancy. J
Nokia Care

Disclaimer:

This mail and its contents are only disclosed to the recipient to whom this document is addressed and is pursuant to a relationship of confidentiality. This document constitutes confidential information and contains proprietary information belonging to Nokia. The confidential information is to be used by the recipient only for the purpose for which this document is supplied. The recipient must obtain Nokia written consent before the recipient or any other person acting on its behalf, communicates any information on the contents or subject matter of this document or part thereof to any third party. The third party to whom the communication is made includes an individual, firm or company or an employee or employees of such a firm or company.

The recipient, by its receipt of this document, acknowledges that this document is confidential information and contains proprietary information belonging to Nokia and further acknowledges its obligation to comply with the provisions of this notice.


-------Original Message--------

From:
To:
CC:
Sent: Wednesday, July 23, 2008 2:08:53 PM
Subject: Ask Nokia - India:: Customer Service



[THREAD ID :2-37J4I5]

[Salutations:Mr.]
[FirstName:Ajay]
[LastName:Kumar]
[DOB:29.05.1985]
[Gender:M]
[Email:[protected]@gmail.com]
[CountryCode:91]
[Country:India]
[Language:English]
[MobilePhone:[protected]]
[Model:Nokia_5200]
[Imei:]
[State:Faridabad/Haryana]
[Postal:121005]
[Feedback:Dear Concern

This is Ajay Kumar from faridabad. I had submitted my Nokia 5200 in your Nokia center (Modcad Communications, Faridabad) on 10th july. they have told me to confirm within 2 days. But after 2 days when i confirmed from them. they had told me that ur set will repair with in 20-25 days. U plz tell me how a person can live without mobile for 1 month. And what about my warranty as mobile is with you for near abt 25 days. My Job Sheet no is[protected] and my complaint no is 2#372AJP. I have clearly told them i don't want to repair my set, as my set has come to ur service center 2 times with in warranty and 1 month u have taken to repair it. so after warranty if prob comes then u people simply says "Sir this is out of warranty and will repair on charagble basis"... If there is so much prob then i want to ask one more question what kind of quality service you are serving to peoople. Your quality of product degrading day by day. If there is so much prob in the set with in 1 year then why don't u people replace the set. So plz look and reply ASAP. I am waiting for ur reply if set is irrepairable then plz replace the product.]







--
Ajay Kumar
Mail me at: [protected]@gmail.com
Want to Call:[protected]