[Resolved]  Nokia — Nokia 5800, Xpress Music, Phone reg.

Dear Sir,

With a lot of excitement and faith I had purchased a Nokia 5800, Xpress Music Mobile Phone on the eve of Republic Day i.e. on 25.01.2009 from authorized shop (The Mobile Store Limited, G-3 Agarwal Mall, Plot -3, Sector-5, Dwarka, New Delhi). The IMEI Number of hand set is [protected].

All my excitement went away when I started using the Phone as there was some manufacturing defect in the phone, the quality of outgoing and incoming audio was very poor and the phone was not even fulfilling the basic requirement of conversation. I have immediately taken up the matter with the dealer. Dealer informed me that Nokia Care facility is available for necessary Replacement/Repair purpose and they only are authorized/deciding agency for Replacement/Repair of Nokia make phones. As I have to proceed on overseas assignment during that period. I approached Nokia Care (OM UJALA COMMUNICATION, F-101/102, 1ST FLOOR, KRISHNA PLAZA, PLOT NO. 12, SECTOR-4, DWARKA, NEW DELHI) ON 08.02.09 immediately after reaching India. Above mentioned Nokia Care center informed me that I have to hand over the phone to them as the same has to be sent to IMC for necessary Replacement/Repair, Thy have given me a job sheet Numbered[protected]/090208/7 dated 08.02.09.

I was shocked when I received the phone on 17.02.2009 as the front panel of the phone was changed by Nokia care with different color panel and the problem of poor audio quality was still persisting. Nokia Care has accepted that the error of mismatch of front panel has occured at their/IMC end. Nokia care again took the phone for necessary correction/corrective action. They have again given me the other job sheet on the same day which was numbered[protected]/090217/30 and dated 17.02.09.

During above process, many times I contacted the Nokia Helpline and appraised the whole state of affairs to them and requested them to intervene and help me out. They have assured to help me and do the needful.

It was very shocking that when I went to receive my phone after Nokia care’s call on 01.03.2009, the front panel of the phone was not corrected and moreover the behavior of Nokia Care staff including their Manager was far from satisfaction. They told me that the error has been done by IMC ( other Nokia center where the phone was sent) and they are not responsible and I should go to some other Nokia Service Center for further service. They have refused to do any thing further and they have given me the phone as it is. They have not even taken any comments from me.

Now the phone with me is of non standard color combination, half of the body of my phone is of different color and upper half of different color.

I have requested Nokia Head office also to arrange for the replacement of entire set as the same is not meeting expectations of Nokia Quality from the first day of purchase. For this I have sent a written complaint to The Chairmen, Nokia India Pvt. Ltd., 5th Floor, A&B Tower, Cyber Green, DLF Cyber City, DLF, Phase-2, Sector-25A, Gurgaon (Haryana)- 122002 and I have sent various e mails to Nokia also. Although I have received various assurance from M/S Nokia but till date my problem is not resolved and no action has been taken by M/S Nokia.

You can very well appreciate the pinch of not able to use such a costly phone for a single day even after the purchase before 1.5 months. I request your good self to intervene and arrange for the resolution of my above mentioned problem on urgent basis.


Regagds,


(Mukesh Meena)
Contact No. [protected]

Details:

IMEI Number of hand set : [protected]
Job Numbers :[protected]/090208/7, dated 08.02.09 &
:[protected]/090217/30, dated 17.02.09

Name & Address of Nokia care:

OM UJALA COMMUNICATION,
F-101/102, 1ST FLOOR, KRISHNA PLAZA,
PLOT NO. 12, SECTOR-4,
DWARKA, NEW DELHI
Phone No.[protected], [protected]

Name & Address OF Dealer :

The Mobile Store Limited,
G-3 Agarwal Mall,
Plot -3, Sector-5,
Dwarka, New Delhi

Address Of Nokia HO

Nokia India Pvt. Ltd.
5th Floor, A&B Tower
Cyber Green, DLF Cyber City
DLF, Phase-2, Sector-25A
Gurgaon (Haryana)- 122002