[Resolved]  Nokia N70 — Poor Service

NOKIA/N70ME — Poor Service

To
The Manager (Customer Care)
NOKIA.

Subject : Poor Services

Dear Sir,
I am using NOKIA phones since last Eight years. Fortunately I had never faced any problem with any of your products.
But now i had a problem with your NOKIA CARE. I had a NOKIA N70 ME, which I bought in Nov. 2006. I got a problem in the mobile that it was not responding when switched on. I went to Nokia Care situated at EMPIRE STATE BUILDING, SURAT (GUJARAT) on dated 17th April or nearby. They checked my phone & told me an estimate of Rs. 800 & asked to collect the phone very next day. First of all it was not repaired next day & I was asked to come again next day. Next day I went there & the NOKIA CARE people handed over me the phone saying that it has some defects in circuit & cannot be repaired here. Then I searched for another NOKIA CARE centre at ANAND MAHAL ROAD, SURAT. They opened the phone infront of me only & they told me one of the screws of the main body was missing. That to next, the locks of the inner body were found broken. They said the phone has totally gone scrap and cannot be at all repaired.
Now i had a complaint for the people to whom i had given the phone for repair at EMPIRE STATE BUILDING, SURAT. Is this for NOKIA CARE has been set up? I just want to know that, are there so much unskilled & absent minded workers working with them that they just damaged my phone? Who is responsible for it & who will pay for my phone. Please reply me soon.
Also please tell me atleast one NOKIA CARE centre upon which i can rely upon.
Thanks and Regards
Kamaljeet Singh Rupal
mobile number:[protected]

I have purchased Nokia N-70 on 22/09/08 thinking that Nokia is one of the best company in the world but after 4 days I came to know that I was wrong, I have used the mobile for only 4 days and it started hanging so I took to nokia care Edge Com, # 86/1, Maruthi complex, 1st floor, first main, New thippasandra, Hal 3rd stage, Indranagar Bangalore contact no - [protected], and their took 50 days to give me the mobile after visiting for more then 15 times and their promised that the problem is solved and it won't be repeated again, I use the hand set for only 5 days and again same problem, So I took the hand set to the same Nokia care My 2nd job sheet No is[protected]/081212/58 given on 12/12/08 I told them that this model as a soft ware problem I am ready pay more for higher model but till today after visiting more then 10 times I have not received my mobile after giving compliant also in the Nokia care line complaint no 2-3.nkvch after speaking to Ms Dolan, Mr.Abid, Mr. Raj, Suma but nobody solved my problem. In Edge com nokia care CSOs doesn't no how to speak to the customers Specially Nalani, Ashwin and Vasanth and today is 5/02/09 it is almost 56 days if this continues I will be forced to go to Consumer court I hope after this complaint it wont be necessary. I hope who ever reads this complaint their will solve the problem. Hope I will get good reply for this message.Can contact me through E-mail - premkumar.[protected]@icicilombard.com or through Mob No. [protected]

NOKIA/N70ME — Arrogance from Nokia Care

I complained to their customer support as follows:

My problem & querry:

I had a problem in my mobile on 03.05.09, when my phone got switched off
due to no charge in the battery and I was not able to switch it on, as
the power switch was not operating. The problem of non-operation of the
power switch started a few days ago, but I maintained charge of the
battery, so there was no problem. Other than that the mobile was running
fine.

On 05.05.07, I traced one NOKIA CARE centre at 233, D. H. Road,
Kolkata-700034, where they lodged the job sheet no 505/27. I was not
told about that the phone backup will get deleted, though I skipped it
in the jobcard. When I received it on 07.05.09, the phone memory was
washed out. On 08.05.09, when I went to tell the same, the persons
present tried to dump the issue just like that in the context that the
MEMORY MAY BE DELETED was mentioned on the job card. Then, I enquired
about the jobs that had been done, which cost me Rs. 600/- The Lady, who
was the in-charge of the centre got very angry and arrogantly tried to
put her point ahead without getting it solved. She started shouting in
such a way that I had to tell her that I'M LEAVING.

My querry is:

1. When there was no fault of the software or in the mother board, how
can the memory get deleted?
2. May I know what has been done to charge me Rs. 600/-? (I'm feeling
you charged me for getting the memory deleted)
3. Is this the service maintained by MNCs like NOKIA? (Forget about the
treatment of arrogance of the LADY-IN-CHARGE & Also feeling that
consumer like me is not required for MNCs like NOKIA)

I'm feeling cheated by Educated and showy Company, who disguise the
consumers on the context of service and loot in the broad-day light.

They have replied like this:




>>> "NokiaCare" <support.[protected]@nokia.com > 5/11/2009 3:45 PM >>>
Dear Mr. Roy,

Thank you for e-mailing Nokia Care.


This e-mail is in reference to the service provision of Nokia N70 Music
Edition (ME) phone. We understand your concern and sincerely regret the
inconvenience caused. We request you to revert with the complete name
and full address of the Nokia Care Centre you had visited so that we can
do the necessary investigation and action it accordingly. Please note
that this incident is not a true reflection of our services. Our
endeavor is to provide you with quality service and your feedback will
help us to improve it further.

Please be informed that all the data saved in the phone or memory card
will be deleted if it is serviced or in case the phone software is
upgraded. Further, it is our ardent effort to recommend our customers to
take a backup of the data before visiting a Nokia Care Centre in order
to avoid data loss. Also, data deleted from the phone cannot be
retrieved.

We request you to seek clarifications regarding the service charges by
contacting the technicians at the Nokia Care Centre. In the event that
you are not getting satisfactory response from the Nokia Care Centre, we
request you to kindly contact the Nokia Care line from the Nokia Care
Centre so that we can coordinate with the technicians and assist you in
the best possible way.

Kindly prefix the STD code of the city from which you are calling to
30303838, if you are dialing from your mobile phone. If you are dialing
from a Airtel / Reliance landline phone, you may directly dial the
number. If you are using BSNL/MTNL landline, please prefix the STD code
080 before calling 30303838. Please be informed that local / STD call
charges would apply.

We appreciate your patience and further seek your cooperation.

For further enquiries, please feel free to contact our Technical Support
Executives at 30303838 between the hours of 9:00am and 9:00pm, seven
days a week. For online support, visit "Have a question? Ask Nokia" at
www.nokia.co.in/asknokia

Do you know you can now update your phone software at your own
convenience? Visit www.nokia.co.in/support to check if your phone model
is supported and download the "Nokia Software Updater". You can also go
online to find user guides, troubleshooting support and other services
to help you use your Nokia product.

To ensure proper handling, please continue to use the current subject
line.

Please help us improve our services by clicking on the following link:

http://digiumenterprise.com/answer/?inv=10263147&chk=P2U6R8AX

Kind regards,

Revathi Durai
Nokia Care.

Please advise further action.