[Resolved]  Onida A.C. Unit L.5 Tonne — Unusual noise not rectifiable - replacement requested

From Dated 30 SEPT. 2009
S.K. Ugamani Singh
43-C, Police Office Road, St. Thomas Mount, Chennai 600 016 (Tamil Nadu)

To

The Officer in-charge
Customer Care, Onida Products
Onida House, Bombay.

Sir:
Sub: Onida A.C. purchased on 1st May 2009 giving unusual noise from
The day of installation – Replacement requested – Reg.
----o0o-----

I am S.K. Ugamani Singh , recently retired officer from Anna University Chennai. I am a lover of Onida products from my early days. First I purchased a portable TV about 17 years ago and then a 21” colour TV KY series 15 years ago and recently i.e. during 2007 one 2 tone Onida A.C. Model SG24TRD (split A.C.) and during 2008 a 29” colour TV Oxygen 350. I am completely satisfied with these performances.

On lst May 2009 I purchased one l.5 tone A.C. ModelS318DMD3 (split A.C.) from M/S. Fomra & Co., LB Road, Adyar, Chennai 600 020 for Rs.24,150/- and the unit was installed by the Onida Service Centre, Chennai (Keerkattalai) on 3.5.2009. After the installation when the unit was switched on by your Technician, both the outdoor unit and the indoor unit started giving unusual sound. The person who installed the unit said he will report to the service centre. But nobody turned up ….then I contacted the person in-charge of the centre Mr. Balaji ([protected]) and reported the same to him. A Technician came after a week and tried to reduce the noise, but he could not do so, he said he will bring the rubber foot for the unit and after a week he came with a rubber foot, but still the noise continued. I reported again to Mr. Balaji, again after a week or so two technicians came to my house for inspecting the unit and they tried to rectify the defect, but they could not do so. They came to a conclusion and said that the “fan motor” has to be replaced. Mr. Balaji also told me that he sent a mail to Bombay office for replacement of “Fan motor”. Meanwhile, I contacted Mr. Balaji three day once. After a month or so a Technician came with a Fan motor and replaced the motor…..but still the unusual noise continued. Then they decided to take the out door unit to their service centre for through check up. After 3 days again the outdoor (serviced unit) was installed, but still to all our surprise, the noise continued. Meantime, it took about 4 months time. Then I again reported the matter to Mr. Balaji and he said he will send a senior technician to inspect both the indoor unit and outdoor unit.

The Senior Technician Mr. Anbu visited our house along with his junior technician and thoroughly inspected the units (both out door and indoor units), he said the indoor unit and outdoor units are not serviceable, it might be due some manufacturing defect and he will report the same to the Service Centre for further course of action. I contacted Mr. Balaji again, he said he will report the matter to the Branch Manager at Chennai. I also talked to Mr. Venkatesh at Chennai Regional Office ([protected]), but he does not responded to me, but said Mr. Balaji will take care.

Then I came back to Mr. Balaji again and he said I have to talk to Mr. Prakash, the Team Leader and will be take a final decision. I contacted Mr. Prakash ([protected]) on 7.9.2009, he said he has to personally inspect the unit again and take a decision. I invited him to come to my house for inspection. He said he will come one week later. I reminded him on 14.9.2009, he said he will come on 16.9.2009 between 6 to 9 p.m. I contacted him on 16,9,2009 at 7,00 p.m. he said he is on his way to my house. I waited till 9,00 p.m. and contacted him again, he said he is at his home and will come tomorrow to my house for inspection, The same thing continued on 17th and 18th, he promised to come, but he said he was busy with other customers. Then I again talked to him on 19th Sept. and said if you are really interested tell me about your inspection schedule, do not toil me …. I am not a child. Finally, he told me that the Onida has appointed a new person to take of A.C. Unit and asked to contact Mr. Bala and he will solve my problem.

I talked to Mr. Bala ([protected]) and I told him the hardship I am experiencing because of the purchase of Onida A.C. He promised to visit my house on 20th Sept. and he came to my house for inspection on 20th Sept. at 4.00 p.m. He inspected the indoor unit and outdoor unit and tried to make some adjustments, but the noise continued. He said he will report the matter to the concerned Onida officials. He asked me two days time to give me a feed back. After a week when I contacted him, he said, I have to again contact Mr. Prakash and he is the deciding officer. I am really vexed to hear this.

Anyhow, I called on Mr. Prakash again on 24th Sept. and I told him that Mr. Bala told me that you are the officer to take a final decision. Mr. Prakash told me that he understood my problem and reported all these details to the “Head Office at Bombay” and he is expecting a reply from the Bombay Office.

Sir, I know you may be tired of reading my long letter; at the same time you would have understand the hardship, mental and physical torcher I have unnecessarily put in by the Onida Service. But even after the completion of 5 months no decision have been take to replace the defective A.C. Unit.

Sir, I have purchased the split A.C. unit to have a peaceful life, with the retirement benefit amount. But I was mentally and physically affected. Till May 2009 I was normal, but due this unwanted mental strain my BP has gone up and my doctor has advised to take BP tablet daily. I lost my health, but still I take with all your Onida people politely with a hope and faith in Ondia that my claim for replacement of A.C. unit will be justified.

I have written a complete hardship I have faced till date with a firm hope and belief that my faith will not be let down by Onida. My Lawyer and friends advised me that the matter can be easily resolved in the “consumer court”, but I told them , I have waited for such a long time for justice from Onida and I do hope they will consider my request favourably.

I request that since the A.C. unit (outdoor and indoor units) are defective and not serviceable (and it is giving disturbance both to us inside the room and to my neighbours due heavy noise of the outdoor unit) and was giving trouble from the date of installation, both the units may be replaced.

I do hope you will consider my request favourable and send suitable order to your Chennai officials to take immediate action for the replacement of the units.

Expecting an early favourable reply from you.

Yours truly,
S.K. Ugamani Singh
e-mail: [protected]@yahoo.co.in
Mobile: 0-[protected]