[Resolved]  Onida Split AC — no cooling from day one

Address:

Mumbai City, Maharashtra

Brand New Split AC giving huge problems, was a defective piece and now no one is addressing to service and correct my brand new AC

Dear,

Sir/madam

This is Harsha Arora,. from jogeshwari (e),

I had bought a 1.0 ton ONIDA Split AC model number S12SPD-M3 from Vijay Sales Goregaon - E[protected] branch on loan basis through my bajaj finance card on 23.04.2012. My AC was not properly cooling in room of 100sqft area since from day one, after chasing the company technician team several times. The AC was not cooling properly , after several complaints and phone calls.

Sir from the day one i am not stisfied with the product,


Complaint:
from the day one i lodged a complaint for non getting cooling as per my requirement many times company engineers came and tried to correct it but not satisfied. first man told me you have lot of space kindly covers it thats why you wont get cooling, another man said you need 1.5 tn of ac to get cooling for the room of 100 sq. ft, another man came and checked the machine and told me you feel cooling only in front of Ac not in a side of room.

Sir the company persons visited three to four times but of no use. my query is before installing the machine none of them told us tat a 1.0 ton ac will not cover your complete 100sqft area, if they informed us before installing the machine then rather to instal 1.0tn machine i would be bought 1.5tn or more then tat.

Sir i have lodged complaints many times with the dealer also, but he told me its a company issue i can not do any thing.

As a customer i m spending so much money for the machine and installation and wiring and so on , and if that is of no use it is violation of customer rights, and that is why i am writting you for the last time if the issue not cleared i will step forward to protect my right. and i m not going to pay any futher installments.

Requesting you to kindly help me out.

Harsha Arora
phone : [protected]