[Resolved] Onida TV — POOR AFTER SALE SERVICE | |
I had purchase 29" Oxygen Thunder TV on 25th November 2007, after use of only 10 day TV is not working, i have booked complaint with Doc no [protected] in Amravity Onida service Center. They had asked to book a complaint in nagpur office as TV is in Nagpur, i have done same & complaint has book on 08/12/07 in nagpur office, after 4 days ie on 13.12.07 engineer from Nagpur service Center has visited & taken some part for replacement / repair & give me a JOB NO [protected]. I had talk Mr GUTAM SHARMA about complaint on 14th Dec he ensured the problem will be resolved within 2 -3 days , again the same answer was recieved on 22nd. Today i have also called in service center[protected] again they told me that it will take onther 7 - 8 days to solve the problem with very bad attitude. Thanks Regards PRAMOD PANDEY [protected] Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 3 Comments | |
Comments
I agree with the complaint & same i had problem i had buy the 29" flat t.v on 24/7/2010 which is not working properly from 11/08/2010. i had complaint in customer service they say me the technician is goin to come on same day but till 17/08/2010 no one has attend the complaint. My complaint no. is[protected]. On 17/08/10 the service centre person assured me that the technician is going to come surely but still not they had come to attend the complaint. I am still waiting for the tech. to come or i hav to logged the complaint to the consumer court for not givng the after sales service.
Reply
Mohit Khanna — poor services
Dear ManagerWe regret to inform that have been using the reliance number[protected] since past 3-4 years but with many issue. We have launched complaint n numbers of times , had dropped mail and also had telephonic call but the result is zero. No one is there to listen and take care of our complaint. 2 years back we complaint to Senior manager based at Meerut circle some one Mr Deepak . After lot many rounds of followups we suceed to replace the handset with a second hand handset and we collected it from Parasvanath Plaza office. But the guarented that it is a new/ fresh set but the condition hows that it is a second hand set.
Now again since 15 days this phone is switched off due to it excellent quality and also we have launched complaint ,no one is there to attend our complaint and they guarentee about there services.
We would like to share we are also having TATA, Bsnl and Airtel phone connection , we are please with there services and no issue . But in reliance we had experienced the worst and poorest services they provide.
Even after this mail they do not reply , the last option we have is to disconnect all our reliance post paid phone connection and switch on to any other network
Kindly take care
Dear Customer,
We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, mobile no., and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.
Regards,
RCOMcare
We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, mobile no., and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.
Regards,
RCOMcare
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+91 20 2837 5561 [Mumbai]
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MIRC Electronics Ltd. Onida House, G-1, M.I.D.C, Mahakali Caves Road, Andheri (E), Mumbai, Maharashtra, India - 400093