[Resolved]  Panasonic — Airconditioner not working

Address:

Bardhaman, West Bengal

My Panasonic 1.6 Ton Split Cube A.C. is not working from Sunday the 3rd of June 2012. I had bought this AC on 14.05.2011 from our local dealer of Panasonic namely Biswakarma Radio Mart. It worked o.k. last year but suddenly on the 3rd of this month there was no cooling although the AC machine was kept on for hours. At night too the AC was on but it did not cool the room at all and in fact we were all sweating inside. Our complaint to the local maintenance service centre namely Sheetal Service at Asansol (mobile no. [protected]) went unheard. The next day too I tried to phone them but although the phone was ringing nobody picked it up. Finally when the local dealer contacted them through another mobile number they answered the phone but they refused to attend to my faulty AC immediately and said that they would come after two days. Till date I have not heard from the Panasonic Service Centre M/S. Sheetal Service at Asansol and whenever I tried to contact them over phone it just keeps ringing and nobody picks it up. Is the After Sales Service of Panasonic so Bad and down that they cannot attend to my faulty AC. Also is Panasonic AC so weak, feeble and faulty that within a year it breaks down? Please answer.