[Resolved]  Panasonic India Pvt Ltd — Replacement of my faulty LCD TV

Address:

Lucknow, Uttar Pradesh

I had bought a 32” LCD TV (Model No. TX32LE7C) two years ago (on 13/10/2008). The same was checked by panasonic engineers at my residence and later at Panasonic Service Centre, Lucknow against my complaint, refer complaint no. No. DI-ASC[protected] dated 04/02/2011.

Now I am told by Panasonic Company that the Panel of my TV is defective and as the same type of Panel is not available with the company, hence complete LCD TV will have to be replaced on chargeable basis. It is very shocking for me to learn that the complete Panel of the LCD TV has developed a major defect after just 2 years o[censored]se. I have been using the products of Panasonic since past 16 years and have never faced any quality or service related problems with this company, but this time my confidence in the quality of Panasonic product has shaken.

Considering the type of defect, I strongly believe that this replacement of TV should be done free of cost and at the earliest.

Your prompt response and timely help will be highly appreciated.