[Resolved] Panasonic - Lumix - Tz15 (Camera) — extreme delay in providing after sales service in warranty period | |
Dear Sir, I had purchased lumix camera from dubai from authorised sales center at carrefour on 24 mar 2009. In april when i was in India the camera due to some unkown reason stopped operating. Since my camera was in international warranty I gave it for repair at panasonic service center, jodhpur . after 10 days it said that it would take it very long to be able to provide service and it would be better for me to give the camera in mumbai or delhi. I sent my camera to mumbai and give it to atharv electronics, goregaon( panasonic service center ). Intially it refuses to provide service at all as the warranty card was not filled. even though i had the original invoice mentioning date and description of product. I told him that in duabi the carrefour chain which sells the camera doesnt fill up the warranty card just print out the invoice. he took the camera as well as original inovice to get approvals from his higher autrhorities . When he didnt reply even after 2 weeks i called him up and he said that the reginal head has still not provided any approval and asked me to talk to him. I called up Mr Vipul Gaur (regional head) and talked to him and he said he dont knwo anything of the matter and will get back to me after enquiring. It has been around 30 days since I am trying to call him and reach him, many times he dont pick up the phones other time he says that he is trying to pursue the matter, a not so convincing reply. 7 days earlier i called him up he saiod that he has confirmed details with dubai sales center and now it will take next 40 days to get the spare parts and repair the camera and he has notified the service center( atharv electronics) and they will contact me. I didnt receive any call from the service center so i called the service center and they informed me that they have not received any approvals. I got disgusted and called up the companies head office today( june 2, 2009) and was put through a lady called shtah or sitha and and she told that she will enquire about the matter anc called me back but she didnt bother to do it. So i called up her again and she told that it would take more time so i asked her to provide me name of country head and to my surprise she told me that she is not allowed to give such information. and when i insisted she banged the phone. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved Panasonic India customer support has been notified about the posted complaint. | |
2 Comments | |
Comments
I agree with the gentlemen... Panasonic service is very bad in India. I am also stuck with a Rs. 40K Lumix camera for over two years and it hasnt been repiared by these folks. The camera stopped functioning when in warranty and now they says its out of warranty and will not be covered. My camera has had a pleasure of going to 5 differemt Panasonic Service centres and each one of them keeps it for over 3 months with no solution. I have tried to talk to highest authorities but no one is ready to help or even hear you out.
I would suugest to avoid buying Panasonic Camera's in India.
I would suugest to avoid buying Panasonic Camera's in India.
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+91 22 2230 1952
No 88, 6Th Floor, Consumer Sales Div, Spic Building Annexe, Mount Road, Guindy, Chennai, Tamil Nadu, India - 600032
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Took it out of the box and it did not work
Sent it in for repair under warranty.
reveive email that it is not covered has liquid damage.
I call back many times.
Lady tells me if it did not have it she guarantees after she is finished it will
Worst F in company I have ever dealt
Item shipped backed saturated with oil