[Resolved]  Pantaloon Store Ambience Mall Vasant Kunj New Delhi — Misuse of Debit Card

Address:

South West Delhi, Delhi

My WALLET WAS STOLEN AND SUBSEQUENTLY Vijay Bank DEBIT CARD WAS SWIPED AT PANTALOON STORE AMBIENCE MALL VASANT KUNJ BY SOME UNIDENTIFIED PERSON FOR RS. 13,490/- ON 30.06.2011.

I CONTACTED STORE MANAGER AND HE INFORMED ME THAT THE CARD WAS SWIPED BUT GOODS WERE NOT HANDED OVER TO THE UNIDENTIFIED PERSON AND HE RAN AWAY WHEN SALES MAN ASKED FOR THE IDENTIFICATION.

I COLLECT MY PAN CARD AND TORN OFF DEBIT CARD FROM THE AFORESAID STORE. I AKED STORE MANAGER THAT HOW I WILL GET MY MONEY BACK AS THE GOODS WERE NOT HANDED OVER TO THAT FELLOW.

HE AKED ME TO WAIT FOR A COUPLE OF DAYS. AS PER HIS STATEMENT THE AMOUNT WILL BE REFUNDED AFTER THE CONFIRMATION FROM ACCOUNTS DEPARTMENT. HE TOOK MY BANK DETAILS ALSO FOR REFUND OF MONEY.

I WAITED FOR SEVEN DAYS AND AGAIN CONTACTED STORES MANAGER TELEPHONICALLY. HE INFORMED ME THAT THE BANK HAS CHARGED BACK THE AMOUNT THEREFORE IT CAN NOT BE REFUNDED. AFTERWARDS I CONTACTED MY BANKER FOR THE CREDIT OF RS. 13,490/-.

BANK COMMUNICATED ME

' WE HAVE REQUESTED SALE SLIP FROM THE MEBER BANK AND MEMBER BANK HAVE FULFILLED WITH IN STIPULATED TIME.'


TRANSACTION TYPE: POS

TRANSACTION DATE: 30.06.2011
TRANSACTION AMOUNT: RS. 13,490/-

RRN:[protected]

KINDLY LOOK INTO THE MATTER AND INQUIRE ABOUT THE TRANSACTION FROM PANTALOON ACCOUNTS DEPARTMENT AND STORES MANAGER. THE MONEY HAS BEEN CREDITED TO M/S PANTALOONS FOR THE GOOD NOT SOLD.

I THEREFORE REQUEST YOU TO GET THE CREDIT OF RS. 13,490/- IN MY SAVING BANK ACCOUNT

NAME : DEEPA
S.B.ACCOUNT NO.:[protected]
ICICI BANK SECTOR 14 GURGAON.

THANKS AND REGARDS