[Resolved] Parth Electrotech Pvt. Ltd. / Panasonic Split Ac — Selling above MRP

sharonjose

from Agra, Uttar Pradesh

Address:

South West Delhi, Delhi

I went to the showroom of Parth Electrotech Pvt. Ltd. in Rajapuri, Dwarka on 06.05.2011 to buy a 1 ton Panasonic Split AC. In the showroom, the model UC12MKY was displayed with an MRP tag of Rs. 20,000. He gave me a discount of Rs. 300 and I paid Rs. 19700. When I got delivery, i found that the MRP marked on both indoor and outdoor unit was Rs. 18990. I checked on Panasonic website and there also, the price of the model was displayed as Rs. 18990. I called up the manager of the showroom and asked for a refund of the price difference. Then he gave the most ridiculous argument I've ever heard in my life. He told me that the price of both indoor and outdoor unit is Rs. 18990 each and the total price f the ac was Rs. 37980. Apparently, they were giving me a discount of Rs. 18280. I did not want to argue further with him.
I am now planning to file a complaint with Consumer Grievance Redressel Forum and also report the matter to Panasonic officials.
Please never buy any item from Parth Electrotech Pvt. Ltd.

Was this information helpful?

No (0)

Yes (0)

Aug 13, 2020

Complaint marked as Resolved

Related Panasonic India reviews

View all 2013 Panasonic India Reviews

Comments

arun.xalxo

from Dwarka, Delhi

Agree with you, never buy anything from this shop, Bought 46" Panasonic Plasma from there and has said them to send a fresh product and the display one, did recvd the TV but not a fresh one but instead the product which was on display. Got the refund after 4 days and 100's of phone calls and arguments.

sharonjose

from Agra, Uttar Pradesh

I called up Panasonic Customer care and complained about the issue. They took up the matter with Paarth Electrotech. Even though Paarth is not their authorized dealer, Panasonic was very prompt and helpful in getting the issue resolved. Within hours of lodging the complaint with Panasonic, I got a call from Parth manager informing that it was a mistake from their part. They refunded me the excess amount. Please avoid buying stuff from Parth Electrotech Pvt. Ltd., Dwarka.

By the way, I am very impressed by Panasonic customer care.

Anoop Dimri

from Gurgaon, Haryana

I visited to Paarth Electrotech Pvt. Ltd to purchase an air conditioner, but returned with illiterate behavior remark of the Rakesh Kumar (claimed by his as owner of the premises). I was noting down product features, but Mr. Rakesh Kumar thought i am doing any wrong and by trick he get my notebook and near to done to dispose my notebook and was abusing me with my colleague. This was the behavior of Mr. Rakesh kumar towards us. Personally I recommended not to visit this store to purchase any product, otherwise you also get vilified by their uneducated OWNER and following sales guys.