[Resolved] Paytm.com — recharge related | |||
I have recharged for Rs.30/- to the mobile number [protected] on 2nd October. The amount got deducted in my SBH account but i did not get the recharge on my mobile till now. The details of communication to Paytm.com are provided below... SANDEEP T, Oct-03 10:04 (IST): Hi, I have done a recharge of Rs.30/- for the number [protected] on 2nd October 2011. The amount got debited in my bank account(SBH) but did not get recharged. I am mentioning the details below.....please look over into the issue... The bank transaction id is IG69944241 Order Number: 5866518 Registered Mobile Number: [protected] Date: 02-Oct-2011 05:51:22 PM IST Regards, Sandeep, [protected] The response provided by paytm.com is Thank you for contacting PayTM customer care. We will get back to you shortly :-) Best Regards, The PayTM Team Your request summary is: Please recharge my number immediately..... Sandeep. Was this information helpful? | |||
Complaint marked as Resolved
recharge done successfully using paytm balance thanks paytm for the quick response and thanks consumercomplaints.in website for this opportunity to host the complaints. | |||
 2 Comments | |||
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
9%
Complaints
20035
Pending
0
Resolved
1738
+91 12 0477 0770 [Head Office]
+91 12 0306 2244 [Support]
B-121, Sector 5, Noida, Uttar Pradesh, India - 201301
We are very sorry to read your issue here. Best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.
Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!
Your money has already been refunded to your Paytm Cash balance. You can use this Paytm Cash to pay for your next recharge on Paytm.com.
Please note: If your recharge fails on paytm.com your money gets refunded directly into your Paytm Cash balance. This way you do not need to wait to receive the refund in your bank account. Paytm Cash is your own money which you can use to make payments on paytm.com without requiring you to enter your bank details on paytm.com all over again.
You always have the option to transfer Paytm Cash to your credit card or bank account, just visit the "Order Status" page and click on Initiate Transfer.
To know more about Paytm Cash you may visit http://www.paytm.com/what-is-paytm-cash.html
Should you require any other assistance, please send us a mail at [protected]@paytm.com. You may also refer our online help videos at http://www.paytm.com/faq.htm for more details on our refund process.
Best Regards,
Paytm Customer Care
[protected]@paytm.com