[Resolved]  Paytm.com — non receipt of recharge

recharge not received though amount debited from sbi a/c while online rechargingon following dates .order no.5466496 dt26.9.11 for mobile no [protected] for 100/- Order no.5183222 dt 21.9.11mobile no [protected] for Rs 200/- Order no5170028 dt 21.9.11 mobile no [protected] for Rs 200

Dear Customer,

We are very sorry to read your issue here. Best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.

Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

We have checked your Order history on www.paytm.com. We request you to send us the bank statement at [protected]@paytm.com in order to resolve this issue as early as possible.

Should you require any other assistance, please send us a mail at [protected]@paytm.com. You may also refer our online help videos at http://www.paytm.com/faq.htm for more details on our refund process.

Best Regards,
Paytm Customer Care
[protected]@paytm.com

I have recharge my Idea Mobile no ([protected])on 23/12/2011 throught paytm.Com but I have not received recharge amount yet. Same will be deducted from my saving account.Please recharge it or refund my amount as soon as soon possible.
Last Order No is 5898410
Mobile No is [protected]
Recharge amount is 100/-
Please check the details.

Dear Nilprabha,

We are very sorry to read your issue here. Best way to resolve your any concern is to send an email to [protected]@paytm.Com. We are available 24 hours and all 7 days in week to resolve any issue.

Remember at paytm, we give you a promise that unless you have received your recharge, your money is yours.

There was a delay in receiving the payment confirmation from your bank, as a result we were unable to instantly process your recharge.

Amount of Rs.200 & 100 have been refunded to your Paytm Cash balance. The Paytm Cash can be used for your next recharge or any other order at Paytm.com.

You always have the option to transfer Paytm Cash to same credit card or bank account, just visit the "Order Status" page and click on Initiate Transfer.

You may also watch our videos for more information: http://vimeo.com/paytm/videos

We have already completed the refund process of Rs. 200 for order no 5183222 from Paytm side .

Remember, if you do not see this balance in your bank account yet, it is because your bank does not reflect this refund instantly. It may take some days for such refunds to reflect back to your account..

Best Regards,
PayTM.