Comments
Hi,
Thank You for highlighting. If your query has not been resolved yet, please contact our service manager on Facebook on the below link
http://www.facebook.com/Pepperfry/app_[protected]
You can also contact our customer support team on[protected] and email us on: [protected]@pepperfry.com
Warm Regards,
Team Pepperfry
Thank You for highlighting. If your query has not been resolved yet, please contact our service manager on Facebook on the below link
http://www.facebook.com/Pepperfry/app_[protected]
You can also contact our customer support team on[protected] and email us on: [protected]@pepperfry.com
Warm Regards,
Team Pepperfry
53%
Complaints
1617
Pending
73
Resolved
825
View all 1617 Pepperfry reviews & complaints
+91 22 6157 6157
Office No 301, Kohinoor Complex, Kurla West, Mumbai, Maharashtra, India - 400070
View all Pepperfry contact information
I did not receive any items for the next one week and when I called then, the first reason they cited was 7 working days which does not include Saturdays, Sundays and Holidays it seems. I waited for 7 "working days" and when I contacted them again there were apologies and "will be shipped soon" dialogues.
Finally my first item got shipped only on 18th October and the tracking details showed that the item was offloaded due to security reasons twice and finally it was delivered to us on 25th October . The second item got shipped on 28th October and we got it on 1st November.
I am still waiting for the other 3 items and I have not been given any proper response after repeated queries. I have also attached the email from them for reference.
I would like to point that I shop frequently online and sites like Yebhi, Jabong, Flipkart etc do an immediate delivery. As an example, I ordered some items on the same day I ordered in Pepperfry.com (12th October) and I received all of them on 14th October. At last I would like to conclude by cautioning online shoppers on not using pepperfry.com.
[protected] Forwarded message[protected]
From: Pepperfry Support <[protected]@pepperfry.com>
Date: Sat, Nov 3, 2012 at 12:54 PM
Subject: Re: Re: Re: Pepperfry: Shipment #[protected] for Order #[protected]EC-19367) (EC-21607)
To: "[protected]@gmail.com" <[protected]@gmail.com>
Hi
,
Thank you for writing to us.
We are sorry for the inconvenience caused to you. I have escalated this issue on priority.
Be rest assured we will get back to you with an update and will ship your order as soon as possible.
For any further details call us @ our number[protected].. We are available from 8am to midnight.
Regards,
William
[protected][protected][protected]
From: [protected]@gmail.com
Sent:[protected]:37:15
Subject: Re: Re: Pepperfry: Shipment #[protected] for Order #[protected]EC-19367)
Hi,
Out of 5 items I have ordered, only 2 have been shipped, that too after 20 days.
Please refund the remaining asap.
Regards,
Chandramohan