[Resolved]  Pepperfry.com — non delivery

I had ordered 5 items from online shopping portal Pepperfry.com on October 12th, 2012. The portal had promised to ship products within 7 working days whereas other shopping sites promises 2,3 days delivery time.

I did not receive any items for the next one week and when I called then, the first reason they cited was 7 working days which does not include Saturdays, Sundays and Holidays it seems. I waited for 7 "working days" and when I contacted them again there were apologies and "will be shipped soon" dialogues.

Finally my first item got shipped only on 18th October and the tracking details showed that the item was offloaded due to security reasons twice and finally it was delivered to us on 25th October . The second item got shipped on 28th October and we got it on 1st November.

I am still waiting for the other 3 items and I have not been given any proper response after repeated queries. I have also attached the email from them for reference.

I would like to point that I shop frequently online and sites like Yebhi, Jabong, Flipkart etc do an immediate delivery. As an example, I ordered some items on the same day I ordered in Pepperfry.com (12th October) and I received all of them on 14th October. At last I would like to conclude by cautioning online shoppers on not using pepperfry.com.

[protected] Forwarded message[protected]
From: Pepperfry Support <[protected]@pepperfry.com>
Date: Sat, Nov 3, 2012 at 12:54 PM
Subject: Re: Re: Re: Pepperfry: Shipment #[protected] for Order #[protected]EC-19367) (EC-21607)
To: "[protected]@gmail.com" <[protected]@gmail.com>

Hi
,
Thank you for writing to us.
We are sorry for the inconvenience caused to you. I have escalated this issue on priority.
Be rest assured we will get back to you with an update and will ship your order as soon as possible.
For any further details call us @ our number[protected].. We are available from 8am to midnight.

Regards,
William
[protected][protected][protected]
From: [protected]@gmail.com
Sent:[protected]:37:15
Subject: Re: Re: Pepperfry: Shipment #[protected] for Order #[protected]EC-19367)

Hi,

Out of 5 items I have ordered, only 2 have been shipped, that too after 20 days.
Please refund the remaining asap.

Regards,
Chandramohan

Hi,

Thank You for highlighting. If your query has not been resolved yet, please contact our service manager on Facebook on the below link
http://www.facebook.com/Pepperfry/app_[protected]
You can also contact our customer support team on[protected] and email us on: [protected]@pepperfry.com

Warm Regards,
Team Pepperfry

Hi,

Trust your conversation with our team was satisfactory, and your query has been resolved. Once again apologies for the inconvenience caused.

Warm Regards,
Team Pepperfry