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[Resolved]  Petrol Pump — Sheer cheating , giving less petrol

Your company's petrol pump dealer Mauli Petrol pump at Baner Road Pune is following questionable practices by distracting consumers and filling in less petrol.
The Modus operandi is when you ask for petrol the person filling the petrol asks you to see ZERO on metre. Once he starts filling petrol, one more person will come to clean the windscreen (front glass) with a wiper and will ask you to start water by pressing your own spray system on front wheel. You get distracted in doing all this and he fills less petrol. On 20 August, 2008 I caught him doing this red handed doing this. He took 1000 Rs from me and filled petrol of 800 Rs only. The meter read 13 litres instead o[censored]sual 16 litres. He gave me the bill worth 1000 Rs. Immediately after this and told me done after shutting my peterol tank. On seeing the bill I realized that petrol filled had to be 16 litres and on confronting him he said it was done by mistake. Earlier 3 times same thing had happened. On screaming and demanding that I want to put the complaint in your complaint register no body buzzed. It took me more than half an hour to be able to get the suggestion booklet on which I lodged my complaint.(copy retained) While writing this the manager came tried to assault the Mr. Sandeep physically for the wrongdoing as he filled the petrol and then told me that he will give me petrol worth 1000/- Rs free. As I have Santro car it 's petrol tank cannot take petrol more than 1500Rs. He gave me some petrol free to shut my mouth. But I realized that people are beiong conned at this petrol pump from such a long time. One more person confirmed to me that they do the same. Pls look into the matter urgently or it requires upscaled to the higher authorities about the rampant cheating. This is the 3rd tie same episode happened and each time we are getting 50%-75% petrol of the price we are paying.
Pls reply with what action you are taking against it.
Regards,
Swati
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Aug 14, 2020
Complaint marked as Resolved 
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Comments

Petrol Pump — Machine & Pipe should be made Transparent

Hi All,

The petrol pump is the place where vehicle holders are get cheated every second/minute, While fuelling petrol/diesel. This can be avoided more o[censored]sing transparent pipe and the machine(Display of petrol price, petrol consumption.)
I have faced the similar incidence today at newly started petrol pump at Bavdhan road few months back. When I asked them to fill petrol for Rs.200, the person who is collecting money requested me to make it Rs.240 to deliberately divert my attention from the meter. and by the time I refuse him, the second person has filled more than 2 liters.
When I complained that I haven't seen the meter they explained that they had reseted the meter and the pump is capable of filling petrol so fast that it won't take much time to fill.
I kept on arguing that they didn't reseted the meter, if they don't fill the remaining amount I will complain about the issue. They finally agreed, and I made them fill additional 1 liter which was not reseted previously.
This is the second time I've found the persons cheating. The earlier experience was at petrol pump near Chaturshringi Temple on S.B.Road.
MOST OF PETROL PUMP IN AMRITSAR DO NOT FILL FULL FUEL,

WHEN YOU ASK TO FILL FOR RS. 500/- HE WOULD FEED SAME AMOUNT BUT WOULD NOT PRESS HANDEL BAR UPWARD, RESULT LESS FLOW FROM PIPE
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Petrol Pump — Refused to accept the debit card for INR 100

When I went to fill the petrol on 12th Nov 10 I have been refused to accept the debit card for INR 100.Also I have been treated very badly in front of other customers.There was no notification kept in the petrol pump stating debit card can be used only above 200.Please find the mentioned petrol pump details.

Agency Name : Deepam Agency(Indian oil)
Area : Aynavaram
Regd Code : 05/00196/10C300109

Wherein the same debit card has been accepted the other Indian oil petrol pump for INR 100.Details of the pump as follows:

Agency Name : Kastoori Agency
Area : Perambur

Rgds
Keerthi C.

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