Philips — Defected products and faulty service | |
PHILIPS CASE REF. NO. 168571 I would like to register a stern complaint against world renowned company proudly known as Philips. I bought Home Theatre system under combo offer which was publicised by retail major Reliance Digital in Shahdra. This combo offer included 29''TV( 29PT5607), 5.1 Channel speakers, (DSP3300) and DVD Player DivX(DVP3258) and Universal Remote Control. It was purchased on 01st April 2009. Merely working for a month, all these three started giving trouble. TV, gets switched off automatically for 4-5 seconds after 1 hr running, Speakers started giving distorted sound, DVD player fails to read discs. I complained in Service Centre in May 2009 to fix these things or replace them. After repeated calls to Philips consumer care in May, they send technicians to my place to pick up Speakers and TV and DVD player to be repaired at my place itself. After 5 working days they sent back my TV and speakers in the SAME CONDITION they took it. It never got repaired!!! TV still switches off automatically but speakers seem to be working fine. I re-complained to Philips about this and they refused to replace the TV. They said its not in their policy to replace the TV. I also told them DVD player never got fixed. I incessantly called up technicians Mr. Deepak and Sanjay to come and fix the DVD player. After 10 days of repeated calls in the month of May and June, and after series of lies and promising me, they came to my place to fix the product. Instead of fixing they messed it up further. DVD player suddenly stopped reading any sort of discs (MP3, VCD, DVD etc). They said they will replace the mother board. I rebuffed their proposal and requested them to replace it ASAP. This was promised to me in last week of June. Early July I was given a call by Mr. Leon, from Philips consumer care, who is a supervisor and also handling this case. He kept making fool of me by giving fake promises and series of lies one after the other, that they will replace my DVD player in 7 days. It has never happened. After losing faith in their goods and services, I decided to compromise on one thing. I have been rattling my brains and struggling with Philips more than two months now to fix the faulty product. Their customer services has disappointed me to a great extent and highly exasperated me. I humbly request Consumer Forum personnel’s to help me in getting right amount of compensation from Philips for all the mental torture, misguidance, lack of commitment and selling me faulty products. All the necessary documents can be produced in court on demand. Also, please note below executives involved in this ‘loosely handled’ case whom I have repeatedly spoken to. Mr. Satinder Singh Binduria – Regional Head, Consumer Care. Mr.Leon – Supervisor – Philips Consumer Care Call Centre Philips Consumer Care Call Centre –[protected] Philips Case Ref no. - 168571 Was this information helpful? | |
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Comments
Philips — PHILIPS DVD players fooling customers
Hi, do not buy PHILIPS DVD players.I recently bought the HTS3181 and in the manual it is clearly written that it can play DVDs of region 3, 4, 5 and 6.
When I bought one region 3 DVD from India PHILIPS cannot play it. All other DVD players like Sony, Panasonic, Samgsung, Videocon can play region 3 DVDs as well as region 5.
When I complained to PHILIPS they replied that PHILIPS can only play India region 5 DVDs. This means that they are cheating customers by giving wrong information in their manuals do that people buy their DVD players.
I have a Philip DVD player HDMI and for the past 3 weeks I did not get any response, today a person came removed the screws & told me that there is a part which he did not have His name is Sreejith from your service department which is located at Anna Nagar branch.Please tell me how I could solve this problem
Regards
Rohit
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Regards
Rohit
[protected]@hotmail.com
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I suggest not to buy any of such products until whole lot of products with such defects are over. I had similar problems (though not exactly same) but I got lucky that I was replaced with new products. So in that sense service was good, but you have to run behind them to make your things work.