[Resolved]  Philips CTV 29" With Combo Offer — Replacement of TV vs. PC

Dear Customer care Executive,

Sub : Replacement of CTV (PHILIPS 29PT5507)-COMBO OFFER INCLUDES HOME THEATRE (DSP 3000) & DVD PLAYER (DVP-3146) vs. PC

On Sunday 13th April, 2008 i visited to Vaibhav Khand, SHIPRA MALL, Indrapuram ( U.P.) For purchase of CTV, I Selected Philips
CTV (PHILIPS 29PT5507)-COMBO OFFER INCLUDES HOME THEATRE (DSP 3000) & DVD PLAYER (DVP-3146) @14990/- i paid all the bill through ICICI Credit card under 6 EMI Option + 2.0% Processing fee.
Because of some constrant i could not purchase the 29" CTV, so,
i tried to Replace the CTV With PC ( HP BRAND @31990) as per the terms & condition printed on the cash memo, For that i tried the service executives no. as this is only printed on the billing cash memo. I got the no of RELIANCE DIGITAL, SHIPRA MALL, INDRAPURAM, ITried the no., but nobody give me satisfactory answer regarding the replacement, i wasted nearly one hour with the executives, then i went personally to Reliance digital, First they agree for Replacement, But after 4 hour they denied to replace the item( Ms.Jyotsna & Ms. Priyanka ) I tried to meet with Reliance digital Incharge, but nobody help to talk to Manager, even they didn't provide his no.,
After a long discussion they told me to come after two days for the same, nearly 6.30 i went back to my home .
Their behaviour towards customer is very disappoining & they are Neither willing to solve the problems of customer nor they are willing to increase the sale of reliance digital by satisfing the customer needs, even it is as per terms & condition printed on Cash memo itself.

My bill details are as :
Name of the client : Mr. Vinod Kumar joshi
Mobile No. : [protected]
Add : E-90, SEC-22, NOIDA, NEAR COMMUNITY CENTRE.
U.P., PIN 201301
Card no. :[protected]
Bill amount : 14990/- INR
Through : ICICI CREDIT CARD IN NAME OF MR. RAJENDRA KUMAR
Date of billing : 13/04/08
Time : 20.37 p.m.
Ref. No.[protected]
Approval code : 358158
Credit card no. [protected]

Kindly solve my problem & replace the goods as desired, AND THIS IS MY PERSONNEL REQUEST TO GIVE TRAINING TO ALL YOUR SERVICE EXECUTIVES REGARDING PRODUCT INFORMATION / PROMOTIONAL OFFERS / DEALING WITH CUSTOMERS, SO THAT YOUR SALES TEAM WILL NOT RUIN RELIANCE NAME.

i hope you will not be willing to loose your market name as well as your valuable customer...

Waiting for positive & quicker response from your side.

With Regards,

Vinod Kumar Joshi
A Frustrated Customer
[protected]