[Resolved] PNB — failed transaction through atm debit card
Dear Sir/ Madam
Ref: Debit card no.[protected]
A/c no. [protected]
My a/c has been debited an amount of rs. 1000/- (rs one thousand only) due to two failed transactions through ATM.The details are as follows:
I have been holding an a/c (pension) since July 2006 at Anushaktinagar, Mumbai branch. During that course I had been instructed to run the a/c continiously i/we have to maintain a minimum balance of rs. 1000 only, nothing else. And since then I have been maintaining so without any interruotion.
In the month of July 2009 I was informed that an amount of rs.12900 (rs. twelve thousand and nine hundred only) has been credited in my a/c as a part of 6th CPC P & A arrears. So I have tried to withdraw some amount through SBM, Axis bank ATMs on several ocassions (since I am locating at Bellary for last two years and this city does not have any PNB branch or ATM), but all these ATMs rejectecd my transactions/ withdrawals saying "unauthorised access" etc. Evev later I have tried at PNB ATM at Bangalore, but failed. On 30th July again I tried at Vijaya Bank ATM (JVSL site, Toranagallu, Bellary dist) to withdraw an amount of rs. 500, but transaction failed saying "unable to dispense currency, unauthorised access". Again on 3rd Aug 2009 I tried at ICICI ATM to withdraw an amount of rs. 500, but ATM failed to dispense currency. So on both the ocassions I did not get the currency from those ATMs. Thereafter I called/ contacted PNB Delhi ATM card centre and Call centre and came to know that my ATM transaction through Debit card has been disabled for last six months, because I could not do any transaction for last one year. So finally on 8th Aug 2009 the Anushaktinagar branch, Mumbai and requested to activate my a/c for ATM transaction through Debit card. And I have been assured that by 9th Aug 2009 it will be activated. On 10th Aug 2009 I tried to bwithdraw an amount of rs. 1000 from Axis bank ATM and succeeded (i have been dispensed currency from ATM).And there only I could discover that my a/c is showing rs. 1000 less than what it should be, that means rs. 1000 has been debited from my a/c.
At last on 10th Aug 2009 I called my branch and informed that on two ocassions rs. 500 each has been debited from my a/c (through Vijaya Bank and ICICI Bank ATMs on 30th July and 3rd Aug respectively). But this is to inform you that during this transaction period my a/c or debit card transaction was on disabled status. And after 8th Aug only that has been activated on request.
Thereafter I have loged complaints with PNB branch by sending Fax. I lodged complaints through PNB call centre (Complaints no. 18647764 dated 11 Aug 2009 and 17567441 dated 11 Aug 2009). And continiously following up the case by making calls to PNB branch manager and bank staff and the concerned persons. But till date the said amount (rs. 1000) has not been credited on my a/c. In fact the bank is not giving any assurance that I can get my money back.
Its more than four months.Pls do the needfull.
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Aug 14, 2020Complaint marked as Resolved