[Resolved]  Poorvika Mobiles — Sold a faulty mobile phone

Address:

Tamil Nadu

Dear sir,

Greetings!

My name is mr. D. John, 76 years of age, a senior citizen. I purchased a micro max mobile phone, handset model – x 350, from m/s poorvika mobile pvt. Ltd, located at 525, t. H. Road, old washermenpet, chennai 600021, vide invoice no. 24704 dated 28th january 2013 costing rs.2250/- including vat. But within few days, to my disappointment, the hand set did not work. I took to the poorvika showroom and they did something and asked me to charge the battery for 8 hours and start to use. I charged the battery for 8 hours. It started to work. But the next day when i wanted to use the phone, i was shocked it was not working again. Again i took the handset to the poorvika showroom. This time the showroom people asked me to take the handset to the micro max service centre situated at t. Nagar which is about 20 kilometres from my house. I requested the showroom people to replace the hand set because it’s a new one and moreover i cannot travel all the way to t. Nagar just for repair. Though the showroom people were not courteous enough in the beginning they did something with the handset and asked me to again charge for 8 hours. I did the same. But again the next day the handset was down. With no other option, for a 76 years old person like me, i had to take the handset all the way to t. Nagar where the micro max service centre is located (Pmw care) at north usman road. Just imagine the tension and the mental stress that i had to go through. This was on february 11th. Refer job sheet id – 0213pmw3657.

Your service person checked the handset and said that the problem was with the battery and said there was no stock of battery and asked me to contact them after 10 days. Today i called them to check if the battery has come. To my surprise the battery stock has not yet come.

Now i would like you to take this as a serious matter and sort out this at the earliest. I request you deliver me a new handset to my house address immediately. I am a old person and i am not in a position to keep running behind your people. I look forward to your immediate response and quick action before i take further action.

Thank you,

With regards,
D. John