[Resolved]  Poorvika Mobiles — Incorrect Bill Amount

Feb 17, 2024

Poorvika Mobiles Customer Care's response Dear Ms.himanshuasrani,

We have understanding your frustration regarding your concern, Kindly share with us your Invoice bill copy to [protected]@poorvika.com for further support.

Appreciate your understandings.

Thanks & Regards
Poorvika Escalation Team.

Feb 21, 2024

Poorvika Mobiles Customer Care's response Dear Customer,

As per your complaint in Indian consumer forum, please accept our sincere apologies for the inconvenience caused by your showroom.
Kindly share with us your Invoice bill copy through [protected]@poorvika.com email that we can check and support for further.

Appreciate your understandings.

Thanks & Regards
Poorvika Escalation Team.

Feb 22, 2024

Poorvika Mobiles Customer Care's response Dear Customer,

As per our email conversation, Kindly share with us your available contact number for further support.

Appreciate your understandings.

Thanks & Regards
Poorvika Escalation Team.

Feb 24, 2024

Poorvika Mobiles Customer Care's response Dear Customer,

For your kind information, in the Indian consumer forum, you just specified the price information, but you did not include any order ID or registered contact number, therefore we were unable to identify your product specifics. We are only trying to assist you with your concern, so kindly share your Order ID or registered contact number with us so that we can address it.

Appreciate your understandings.

Thanks & Regards
Poorvika Escalation Team.

Feb 27, 2024

Poorvika Mobiles Customer Care's response Dear Mr.Himan,

Greetings from Poorvika Mobiles Pvt Ltd!!!

As per your concern, we are unable to find your product and contact information. Kindly share with us your Invoice bill copy or Available contact number to [protected]@poorvikalcom for further support. If issue resolved, kindly resolve the issue from Indian consumer forum.

Appreciate your understandings.

Regards
Poorvika Escalation Team.

Mar 01, 2024

Poorvika Mobiles Customer Care's response Dear Customer,

According to the respective team, the product price is Rs.79990 only, but when you purchase the product, the respective apple brand provided cash back Rs.4499.40 and the brand's instant discount of Rs.5000 are applied, and the balance amount is Rs.70490.60, which the customer paid and purchased from us. I have included a copy of the invoice bill for your reference. If you have concerns, please share your available contact information or send us your payment statement for additional assistance.

Kindly resolve the issue from Indian consumer forum.

Appreciate your understandings.

Thanks & Regards
Poorvika Escalation Team.

Mar 02, 2024

Poorvika Mobiles Customer Care's response Dear Customer,
As per your concern, we have understood your query. According to the respective team, the product was purchased online, and the payment was as well made online transaction. As a result, we need to provide each customer with a bill copy showing the amount they paid for the mobile only. And we explicitly stated in the email the product price, as well as in the invoice bill copy, that the brand subvention cash back and instant discount, with the remaining balance amount of Rs.70490 paid only by the customer. And we have sent a copy of the invoice bill for the amount we collected from the customer and we clearly mentioned the amount details for your reference.

We kindly request that you share your available contact number with us so that we can contact you for clarification on the following.

Appreciate your understandings.

Thanks & Regards
Poorvika Escalation Team.