[Resolved]  Premium Circle From HSBC — NON COMPLIANCE OF INSTRUCTIONS

dear sir premium circle card amount with canceled. ple cancel immt [protected]

I took the offer from HSBC PLAT5 last year & I am totally satisfied with the services they offered to me.

I really enjoyed the Goa trip, I stayed at The Country Club. Its near to Anjuna Beach.. & also i got 250 rs as cash back on my credit card for the purchase of Rs 5000. Though the amount is minimal but after reading so many complaints I can say that we should not doubt the credibility of bank like HSBC.. They would not cheat & hence loose their customers for such a small amount.

PLAT5 was definitely wonderful as a service provider or may be bank has pressurized them to provide such good services. Obviously, the end motive of any company is profit but I believe that not only they are making profit but are earning reputation for themselves that's why big brand names are associated with Plat5.

Thanks for the offer. Waiting for the more opportunities to come my way so that i can make the best out of it.

Avi

THIS COMMENT IS ABOUT HSBC PREMIUM CIRCLE OFFER WHERE THEY PROMISE TO GIVE YOU SOME WATCH OF RS. 4000/- ABSOLUTELY FREE ALONG WITH OTHER TALL CLAIMS. THIS WHOLE THING IS A COMPLETE FRAUD.

Dear All,
Today, I received an email from Heritage Group/Plat5 Consultancy in relation to my Ticket Bookings. I had already paid Rs. 6055 on 30th January, 2010 by debit of my credit card amount. At that time, I was promised to give a watch worth INR 4000/-, a two nights three days stay in some resorts which I choose from the list and to and fro air ticket to certain destination. At that time, I was not told any extra payments required to be done. However, when I got a reply for ticket booking Hyderabad-Delhi and Delhi-Hyderabad, I was told to email an authorization to Heritage Holidays to bill Rs 5, 640/- ( Rs 5, 640/- towards Airport Tax/Surcharges ) on my HSBC credit card.
I not only got a shock but almost fainted by looking at such a massive fraud.
I have replied them saying that I will not authorize them to debit my credit card account and not to proceed with the ticket booking. I am also contemplating to initiate legal actions against HSBC Bank, and Heritage Group.
I agree with the Complainant. The service is pathetic. The paltinum5 Premium offer of HSBC Bank Credit card offer is a fraudulent offer. They make so many tall promises when they call you up but when you get to know details, it will be too late as the options are very limited. In fact, regarding hotels and resorts, they say that it is 4 stars and 5 star but they are not. For example, recently, I stayed in a Resort called Logoa Azul in Goa on self expense which is one of the resorts selected under this programme of Premium offer. This resort is NOT a 4 star one. Rather, this is not a resort which deserves any star. Similarly, there are many conditions and terms and very stupid policies they have which makes the offer useless most of the time. Like, there are restrictions on utilization offer like some months depending on places are excluded during which you cannot utilize your voucher. Another funniest thing for example is you can fly Kolkata to Hyderabad and from Hyderabad to Kolkata, but you cannot fly Hyderabad to Kolkata and Kolkata to Hyderabad on which point I am still fighting with them.
The whole scheme looks like a scam orchestrated by HSBC Bank in connivance with some private company. I am soon lodging a complaint on this with HSBC Bank or its banking ombudsman and if no satisfactory reply is received, I am thinking to complain it to RBI. I am not sure and do not know if there will be anything positive, but I think we must try not to let this scam happen.
Another irritating aspect is their call center heritage. Most of the time, they do not receive the calls despite phone ringing, and ask in typical Hindi accent and in a very monotonous sound and frequently say 'Haan ji' in Hindi without anything caring about whether the person calling knows Hindi. While customer will be talking in English, they start immediately talking in Hindi, sometimes leaving the customers wondering what she is saying.
Another absolutely disgusting thing about them is that it looks they are shortage of men power or have been crowded with cheap labour in the markets who do not have enough energy to respond calls. Even when phones are ringing, no one picks up the phone and bothers to respond. It happens 9 out of 10 times and this will make a really frustrating experience to you.
We must protest against this corporate scam.

PLAT5 consultancy..

Came to know about them through HSBC bank when they offered me premium circle program in association with Plat5.. In this program they offered me a holiday package, flight voucher, 5% cash back, 3 international vouchers & a branded polo watch..

The entire package was being offered for INR 6055 inclusive of service taxes.. The offer was quite lucrative so I thought I must go for it & surprise my family with the package, as I have 2 kids who were after my life to go for a vacation but I was refusing them due to one or the other reason..

Finally I said yes to the offer & received the WP after 5 weeks during which I planned my trip & completed the pending task so that I can enjoy my holiday & relax.. We went to Mussorie, the Avalon resorts and must say the experience was amazing. The hotel is surrounded with lush green valley & the rooms were exotic.

All together I would like to thank Plat5, heritage holidays & above all HSBC for having tied up with them & offering this program to its esteemed customers & make us feel special.

I have complete trust in HSBC & services being rendered by them.. Its been more than 5 years now I have been dealing with HSBC.. I have dealt with them when I was in Pakistan & now I have moved to India due to ill health ..

I hold 2 credit cards out of which one is for HSBC & its been a pleasure always to use the services being offered on this card.. Since I came to India & wanted to explore the native place HSBC also gave me this chance by providing privilege circle program in association with Plat5...

Not only I got 5 % cash back which was minimal amount though... But, am glad to have visited Jaipur.. I stayed at Hawa Mahal & got a chance to see & learn about Indian Culture.. There's a lot i want to know.. But my health isn't allowing me..

Still i won't miss any chance to enjoy life to its fullest...Bit sad to read about complaints against HSBC..

Can understand that all the customers are not happy, satisfied like me.. Believe that the bank need to improve upon their services..

The services provided by their service provider Plat5 was wonderful... I am thankful to the both to have given me this chance..

Best wishes
Shahin

I am bit surprised to read the above post but on the other side glad as well.. prior reading the above post I was thinking that I am the only one who has utilized & benefited from the these loyalty programs offered to the credit card holders of HSBC by Plat5...

I too as mentioned above have availed all the benfits & I am happy to have such benefits at such discounted price. It wouldn't have been possible to get so many things in one package but due to the tie up between two firms it was made possible that the customers get such benefits at a price much lesser than what they are available in the market..

Thanks team..

I am too CC holder for long & has been receiving such benefits from bank.. The bank has always been nice to its customers in providing such beneficial schemes.. The bank has been very careful in choosing the product which would be given to its customers. This product is too heavy money saver & PLAT 5 has been great in providing the services.