[Resolved] Pure IT — Replacement of battery | |||
We have been using Pure it (water filter) for the last two years. Of late, the complaints registered by us for replacement of battery, replacement of a mesh etc are not heeded to, in time. With regard to replacement of battery and mesh we had made a complaint through pure it helpline 10 days ago, our complaint was acknowledged, still nothing has been done. For the past 10 days we have been vigorously following up on this matter through the help line and we were told that our complaint will be dealt in a day or two, but all in vain. We are totally dissatisfied with the customer care service of the 'pure it' and I request authorities concerned to look into it. Best Regards, Sarma Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Jun 10, 2010 PureIT / Hindustan Unilever Customer Care's response Dear Mr.santosh upadhyay, This is in continuation to our conversation and the concerns mentioned in your blog dated 08th Jun 2010 regarding your Pureit I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services. I would once again apologies for the inconvenience caused to you. Our Service personnel had visited you on 09th Jun 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction. I would also request you to confirm regarding the resolution of your concern. You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com Rest assured of continued support always, With Best Regards Regards Pureit Team | |||
 7 Comments | |||
Comments
Dear Ratan Bhausaheb Jedhe.,
This is with reference to your comment on this website and the concern you have with the functioning of Pureit.
As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.
At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.
We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.
You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.
Rest assured for continued support always.
Regards
Pureit Team
This is with reference to your comment on this website and the concern you have with the functioning of Pureit.
As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.
At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.
We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.
You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.
Rest assured for continued support always.
Regards
Pureit Team
we want battery
my address
d.v.v.raju
plot no 84
s.b.i.colony
balaji nagar
vizianagaram
pin 5353003
cell [protected]
my address
d.v.v.raju
plot no 84
s.b.i.colony
balaji nagar
vizianagaram
pin 5353003
cell [protected]
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+91 92 3050 0500 [PureIt]
+91 92 4310 0100 [PureIt]
+91 92 2320 0200 [PureIT]
Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai, Maharashtra, India - 400099
I have been tacken your product" Pureit water filter " in Aug 2007, Now i saw there is battery indication red colour . So pls arrange to rplace it or tell me how can i replace it . Also i wanted to physical testing by your service engg. if it is possible pls contact me on [protected].
Address :-
At po Wagholi,
c/o shantaram satav,
near raisoni engg colloege,
tal haveli,
dist -pune.
Ratan Jedhe