[Resolved]  Pure IT — Battery cost is very high and not available for purchasing

Pure it — New Battery Kit

I have booked for a HLL PureIT Battery Kit a month back and so for those executives didn't deliver me with one. My repeated phone calls to the Customer Care and mails were in vain.

I never seen such a bad response in my life so for. And i don't know where to move from here.

If they are not suppling the battery kit with in three days time from today, they have to replace the pure it water filter or give back the money to me.

S.Sakthivel
[protected]

Pure It — Ordered New Battery is not replaced since a week

A battery worth 350 Rupees in not replaced for a week. Hindustan Lever is a BIG Company and cant handle small Complaint, but the Call Center guys are higly professional for saying Sorry.

My battery in not replaced for many week. In spite of repeated request to send same on Saturday or Sunday or before 9:30 AM being a Cent. Govt. Employee in Income Tax Deptt, staff did visit during my office period.My last Complain No is[protected].My next problem till date i haven't received Cash Memo/Receipt, that was not in my Name & i was assured to be changed very soon. My product ID is RPB[protected] and my Mobile No.[protected].No doubt your customer executives are excellent in performing verbal satisfaction but practically...

Pure It — Battery is not replaced

i have buy a water purefire pure it but its battery is so weak so i have many time call customer care but now it going to be one month they people saying we are coming in three days. so i request to all new customer dont thing to buy it.

Dear S.Sakthivel,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

i have purchased pureit in 2007. when ever a new battery kit is ordered they take entirely 3 days to come to change the kit. i placed an order for tap to be replaced. till now they have not replaced the tap. whenever i ask about that they say that they do not have the stock available with them. this has been going on for the past six months. and last fridaay i ordered 365/- battery kit replacement through IVRS (as the phone is taking IVRS booking and no personnel is atttending the ordering of new battery kit). after waiting for one week i again called up and went to the other menu specified in the IVRS and talked to the executive for which i got the answer that we are not able to receive the IVRS booking. the link is not functioning properly. when such is the case why have the company people put an IVRS system and wasting the time o[censored]s. al th epromises made are till their product is sold. after the sale of the product they are not feeling responsible or are so much interested in attending to the consumer complaints. so poeple those who are inteding to buy products please check and then proceed.

due to defect in pure it purifier it is unable to filter the water, i called the employer of the pure it service he told that he will refer us in 24 hours but he is not. 10 to 15 times i called him again and again neither he is picking up my call nor he is coming to home. due to this we are facing lot of problem for drinking water i request the company holders to take hte action against them by recurring thier salary or dismis their employement. i did not see such a worst service till this date. i live in bidar karnataka any one of the pure it team must contact heres distributor and plead them to give effecient service.my phone no. is [protected]