[Resolved]  Pure It Water Purifier Of Hindustan Lever Product — GKB battery kit

Pure It — replacement of GKB Kit

I have purchased Pureit on June 19, 2008. My customer id is [protected]. I requested for replacement of GKB kit on Oct 21, 2009, as said by customer executive and received SMS , GKB kit was suppose to be replaced with 72 hours, now today 9 days gone but I am still waiting for kit. Meanwhile I called 5 times to Pureit helpdesk every time I received same response Kit will replace today but nothing is happing. This is very frustrating. I was in impression that Hindustan Unilever Ltd is very good company but what service I received is pathetic. Now onwards I will avoid to using any Hindustan Unilever product.
I want to advise Hindustan Unilever management resolve all issue of Pureit as soon as possible otherwise you are losing your credibility very fast and all company products sale will affect because of Pureit services
I am also finding option for legal notice to be send to Hindustan Unilever and get my money back

Dear Mr. Rajeev Saxena,

This is in reference to your blog posted on https://www.consumercomplaints.in site regarding your concern on GKB Delivery

We would like to thank you for taking the time and effort to reach us and provide valuable feedback on our product and services.

We would apologies for the inconvenience caused to you.

Our personnel visited you and had resolved your concern & trust the action taken had been done up to your satisfaction.

We would also request you to confirm me regarding the resolution of your concern.

You are most welcome to write back to us for any further queries or feedback regarding our services to pureit.[protected]@unilever.com or call up the helpline @ [protected]
Rest assured of continued support always.

Regards,
Pureit Team.

Pureit Water Purifier — GKB Battery

I appreciate the efforts of Mr. Saeed Manger of Hyderabad for taking personal care with respect to rectification of my complaint for faulty GKB batterry.

I Thank concerned team at Hiindustan Uniliver for attending the complaint of PURE-IT water filter.

Dear Mr. Suresh,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team

Hi

This is Mukesh. The same instance happening with me. I ordered for GKB battery kit in june, But I did not get replacement yet. Every time call to their customer care, every time a new executive pick up phone and every time he apologizes and provide a new complaint id.

Where is their 1 crore challenge... bewkuf banate hain general peoples ko...

If any of Pureit team read this message call me immediatly on my cell phone = [protected]

I fully agree with the above complaints. I am facing the same problem for the last two months (I too ordered for GKB battery kit). What is happening is that everytime it is a different consumer and different city. This means across the country the service is very very POOR & PATHETIC.

If any of Pureit team cares to do something about it, just DO IT.

Jagan
Chennai

I am a regular user of hindustan water purifier from Feb 2009. It is very good product but the agency service is very poor. almost all times they charged very high amount in their parts and also charged additional cost for the installation of battery kit.

In most of the times the pump (which is used to remove the block of water purifier) would damaged regularly, they will be charged Rs 50, some times i called through telecon they said only 20. but when buy from there they charged Rs 30 and not given the bill.

kindly let me give the spare parts price list at the earliest and request to you take necessary steps to controll these agencies.

Thanks

Shanoff
SHaan, TC 48/1025,
Near THiruvallam Bridge
Poonthura po
Trivandrum - 695026

MOb:[protected]

my self E V SATHISH, CUSTOMER ID [protected] was a regular user o[censored]r product.one week back i orderead a batery kit and a service representative had come and fix it after that water iam pouring inside is compleately comming inside.several times i have done the complaint no response is comming from ur side.i have called the service rep-[protected]
fellow is not attending or followuping my call.you are cheating ur customer and is not good for a company like you.It is my sincere advise to the public that not to purchase the Hindustan Lever product like Pure it water purifier. It is only waste of time and money.

i am using this purifier.i had order kit three times on net on site in last 2 months but nobody came to me to replace kit and this unit is with me without use i am thinking of throwing this unit out of my home it is usefull but when there is no backup from company what is use to buy this kind of product after sale service is soooooooooo poor i have not seen like this before with other company i m sorry to say but i think i made a mistake when i buy this product mt cell no is [protected] ([protected]@gmail.com), , , , , , , , , , , vinay kumar