[Resolved] Pureit, Hindustan Unilever — water not getting filtered | |||
1. I brought a Pure it water filter on 04-Jun- 2010 from Variety Hall Agencies,TULSI MALL, Coonoor (T.N). The bill No is 3740, TIN No is [protected] & CST No is 330222 dt 17.7.71. 2. Since Oct 2010 the filter has stopped filtering water. On giving the complaint to Variety Hall Agencies a person was sent who also came after I had to remind them at least three times. He cleaned the filter and it worked for about a week but not as it used to initially. 3. I dont whom to approach for getting the filter replaced as it is causing a lot of problem as far as the health is concerned. 4. I had put this complaint two months back also but no reply has been received till date. It is a shame that a company like hindustan unilever has such a poor customer care services, it seems this product which they had launched is a failure & the company itself doesn't know how to correct it. 5. It is time for the management to wake up before its too late. 6. Waiting for a quick response at [protected]@gmail.com & tele no [protected]. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Dear Sir/Madam,
Subject: Query regarding Pureit.
This is with reference to your below mail and the concern you have with the functioning of Pureit.
First of all, we would want to thank you for taking the time and effort to reach us on your concern.
At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.
We are keen to have your concern addressed immediately so that you are able to use Pureit.
You may please provide your contact details and a convenient time so that we can speak to you.
You are most welcome to reply to this mail or login into www.pureitwater.com and provide your Pureit details as well as your contact details.
Rest assured for continued support always.
Regards
Pureit Team
Subject: Query regarding Pureit.
This is with reference to your below mail and the concern you have with the functioning of Pureit.
First of all, we would want to thank you for taking the time and effort to reach us on your concern.
At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.
We are keen to have your concern addressed immediately so that you are able to use Pureit.
You may please provide your contact details and a convenient time so that we can speak to you.
You are most welcome to reply to this mail or login into www.pureitwater.com and provide your Pureit details as well as your contact details.
Rest assured for continued support always.
Regards
Pureit Team
how many days does it take to reply, a very poor customer care service, stop fooling the people...
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+91 92 3050 0500 [PureIt]
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+91 92 2320 0200 [PureIT]
Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai, Maharashtra, India - 400099
2. In Oct last week the water stopped getting filtered into the main container, on giving complaint to Tulsi Mall the so called engineer came after repeated reminders. He told me that the filter had got blocked and then he cleaned it under the running water and filled the filter with water. The water got filtered however took lot of time.
3. Now again the water has stopped getting filtered since 15 Dec 10.
4. It is not understood as to what is the problem and the service engineer being sent is not qualified to rectify the same, the company as it claims is not living upto its reputation.