PureIT Water Filter — Bad Service

RampalAttal

from Pedana, Andhra Pradesh

Address:

Hyderabad, Andhra Pradesh

BEWARE ALL CONSUMERS. I am a user of Pure it water filter manufactured and marketed by Hinustan Uniliver. My customer ID # [protected]. Though on TV ads Hind Uniliver publicises that Rs. 1.00 Crore reward will be given, But this is just a gimmick. Claiming that a new long life water battery enabling to filter more than 2200 liters of water they sold me one battery but immediately after 1000 liters it started to give trouble and in 12 hours hardly 6 liters of water got filtered. On making complaints they replaced a part saying some defets occured in this hence replacing FREE. Next time again when I ordered new baeetery they insisted to buy long life battery and assured that defects were rectified and now the service will be hassel free. But same problem continued. Next time when I specifically requested for battery with 1500 liters filter capacity. But to my surprise this battery also started to give trouble merely after 700-800 liters. Though we maintain the machines as demonstrated by the service technicians, do the pumping and cleaning regulary every 3-4- day but problem never ended.
Beware all consumers dont trust this company. Make sure your hard earned money is not spoiled in a machine that does not work properly.

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Comments

malarks

from Pallappatti, Tamil Nadu

I hav d same problem with d battery kit. I am using for 3+years. It never gives 1500 Ltr output rather 750 only. HUL is totally cheating lot of indians by this way. We hav to fight against this International fraud company. I complained to the customer care. but no response so far. I am going to give a notice for HUL for a 1crore chllange if pureit delivers 1500 ltr water with their battery kit. Further more, i am going to fight with them with Consumer Court, asking to repay the cheated amount by selling on their batt.kit to customer/Indian Govt.

I request all customers cheated by HUL who loses their money by buying pureit & spending on battery kit purchase, plzzzzzzzzzz dont leave this matter a common. Complaint against this consumer cheating with Consumer Court n let us Fight against HUL unitely.. Defenitely we can Pureit. ie. taking out of HUL from Indian consumer market. Come on plzzzzzz.. Lets start our duty.

regds
k.[protected]@gmail.com

PureIT / Hindustan Unilever Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr.RampalAttal

This is in continuation to our conversation and the concerns mentioned in your blog dated 15th Apr 2010 regarding your Pureit

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you.

Our Service personnel had visited you on 17th Apr 2010 & replaced the MFM & trust the replacement had been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

With Best Regards

Regards
Pureit Team