[Resolved]  PVR Cinemas — Cheating

My friend a bank manager, gave me a PVR Voucher 'Movie Money': Voucher No. 070423. This Voucher states that it can be redeemed for one ticket of any show/any day/any film playing at PVR cinemas.

We (husband and myself) had planned to buy one ticket along with the free ticket so that both o[censored]s can watch 'Peepli Live'. We went to PVR at mulund on[protected]Monday) at 7.00 pm. Only one counter was open as it was a weekday. Incidentally, the two girls ahead o[censored]s also had the same vouchers 'Movie Money'.

The girls showed the vouchers and asked for 'Peepli Live', PVR employee at the counter said that 'Peepli live' show for 8.05 pm was full whereas the board displaying the various movies indicated 'Peepli Live' in white which means full availability. The girls were disappointed and asked for other shows. They reluctantly settled for 'Aisha'.

Next was our turn, my husband had Rs. 500 in one hand and Voucher in the other. He first gave money and asked for 'Peepli Live'. Surprisingly PVR employee didn't tell us that show was full and asked how many tickets we need. He then started booking the tickets on the terminal.

When my husband said that he had one voucher, PVR employee said tickets are not available on voucher. When we asked the reason he said the only few rows are reserved for vouchers. The voucher clearly states that only Gold class, Premiere Lounge or Cinema Europa is not applicable. Mulund PVR does not have any of these. We asked to talk to the Manager.

The Manager, Amit K came and realised that the junior employee has spilled the beans. He told him to get aside rudely and started shouting and became very aggressive for no reason. He then continued to sell 'Peepli Live' tickets to those who were offering money.

I will never go to PVR again. I urge banks and institutions to not fall in the trap of PVR cheap marketing gimmicks. Please don't buy these vouchers for your employees. PVR fools you into seeing movies which are not selling. Even if you get these vouchers dont bother to redeem it, its just a waste of time.

After I put my complaint here, PVR responded by following mail:

Dear Mr/Ms. Rai,

This is to bring to your kind notice that due to some technical issues you got charged for the transaction but your tickets are not booked. So, we hereby assure that the if amount got debited will be credited back to your account within fourteen working days.

We also request you to use any of the below mentioned methods to book PVR movie tickets in future:

1) Visit our website www.pvrcinemas.com to make online booking

2) If you are on facebook, you can use PVR application on Facebook to book tickets

3) By calling 505787 from your Airtel, Vodafone or Idea and Reliance user can dail 5050787 for Mobile ticketing

Once again, we apologize for the inconvenience caused to you.

Regards,

PVR Customer Support

[protected]



i.e I got aresponse, thanks to this forum. But the repayment has been pushed back from 4 days to 14 days.

I THEREFORE URGE EVERYBODY TO USE THIS FORUM.

i have bought a pvr gift card but it had not been deliverd to my address, , even after it is going to b a month...n they r giving the guarantee of delivering a week...

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I think people are trying very hard to find messages in the film ‘The Social Network’ and are also taking the characters very seriously. The characters had to be made interesting in order to sustain the interest of viewers. I don’t really think that Mark Zuckerberg was that ruthless and scheming.

thanks lizab for sharing PVR money fraud..

thanks lizab for sharing pvr money fraud

I have Won a contest on PVR Cinemas "WeChat" and PVR offered me 2 Tickets Voucher for free and now when i am trying to avail the coupon it says "Invalid Coupon". Please Help me in this regard.

Thank You

it seems that pvr has a bad marketing head with no control over his team

Dear readers,
the pvr at jalandhar is a big cheat. I[censored] happen to buy a burger that costs some 80 or 180 rupees the guy adds 20 rupees cheese on his own. On wanting to have it deleted they argue n claim its a part of the order. If it was then dont charge 20 extra. They say that it has to be given n charged even i[censored] dont want it, on finally speaking with the manager they agreed. So guys this sort of cheating is being done at jalandhar only as far as i have noticed, be careful. I[censored] notice it too plz complain about it, the staff is bloody rude and devoid u of your rights.
Thank you.