PVR Cinemas Complaints & Reviews

I tried to book 3 tickets today (14.12.2010:9.20am) at the website for the movie "The Social Network", at PVR Skywalk, Chennai for 1:15 pm show. I took the option of Axis Bank Net Banking, and completed my payment transaction. At the end of payment you are told the transaction is not completed and the money will be refunded.

But you get no response from the email id of the pvr support. And I am still waiting for the money refund. What are the option available? Can somebody help in this regard.

No phone numbers are ever displayed on the website. Acknowledgement of failed transaction are never sent on the email id and mobile nos collected on the form while booking.

Hi Avenues India Team,

Please find the adjoining e-mail thread for the communication by my bank(HDFC) on the failed transaction .

(booking done on 14/10/2010 by me for the malayalam movie "Pranchiyettan" for the 15/10/2010 09:25 PM show for two persons @ pvr cinemas,Koramangala through your payment gateway).

Request you to take necessary and prompt action to refund the booking amount(480 Rupees) as this complaint is aging 20 days already.

Also find excerpts from my original complaint as given below for the details and history of my complaint.
[protected][protected][protected][protected]

This was regarding an issue with respect to a booking done on 14/10/2010 by me for the malayalam movie "Pranchiyettan" for the 15/10/2010 09:25 PM show for two persons.

My first booking attempt was not successful but an amount of 480 rupees had been debited from my HDFC debit account as the booking session had got expired and I was able to the following message on the screen .(similar wording -from my memory)

"Booking session expired.If your money had debited from your account it will be refunded"

After that I had tried for another booking for the same show for two persons and that booking was successful .(480 rupees debited for this booking also).

I haven't got the 480 ruppes refunded to my account yet for the failed booking due to session expiration.This amount was debited from my bank account.

Please see the following excerpts from my bank stattement.

Date Narration Cheque/Ref. No. Value Date Withdrawal
14 Oct 2010 CCA[protected]Avenues India Ltd [protected] 14 Oct 2010 480.00
14 Oct 2010 CCA[protected]Avenues India Ltd [protected] 14 Oct 2010 480.00


Note that the booking with the following details from the above list was unsuccessful.

14 Oct 2010 CCA[protected]Avenues India Ltd [protected] 14 Oct 2010 480.00

Request you to take necessary action to refund my money for the failed transaction ASAP.

Thanking you in advance
Raison Chacko

[protected][protected][protected][protected][protected][protected]----

----- Forwarded Message ----
From: HDFC Bank Support <[protected]@hdfcbank.com>
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Sent: Thu, October 28, 2010 2:18:22 PM
Subject: RE:'HBL=[protected]' Transaction details - Others

Dear Mr. Chacko,

Thank you for writing to us.

This is with reference to your query regarding failed transaction.

The only role of HDFC Bank is in facilitating the payment. The offering / terms and conditions of the product are laid down by the Merchant. Your account has been debited and the payment has already been made to the Merchant / Service provider.

We have checked and confirmed that the transaction was successfully processed from our end.

For any clarifications, we would request you to get in touch with the customer care team of Avenues India Ltd, who, on your instructions, will initiate the necessary rectification.


Have feedback to share about your e-mail interaction with us? Want to refer a friend? Please visit the link

https://leads.hdfcbank.com//applications/webforms/apply/EMT_feedback/emt_feedbac...⇄


Warm Regards,
Valencia Fernandes
Customer Support
HDFC Bank Ltd.

hi
i was booking my show on 2nd of oct..while booking show ,i did get any regarding the ticket confermation but money was deducted twice i.e. 1050.till nw i didnt get the money back.my acc. no is [protected] .



Bhupain joshi
[protected]

Dear Concern,

On 21 Aug 2010 I was booking 7 tickets for "Peepli Live" movie in PVR Chandigarh.
The transaction failed as the session was over..ticket wasn’t confirmed but money was deducted from my HDFC account.
I booked the ticket again and Rs. 735.00 were debited twice from my account.

The failure message online booking was "Your tickets cannot be booked, If money has been debited from your account it will be refunded".
It’s been almost a month and I am still waiting for the refund. I have filed a complaint on their PVRSUPPORT but no reply received yet.

My Details: Simpy
Show Timings: 3:15 PM
Payment Through HDFC account
Date: 21 Aug 2010
Money Debited 735.00

I escalated it with HDFC and they said
There are two order number cent[protected] cent[protected] amt 735 successfully processed and forwarded to the merchant on Aug 21,2010 and customer needs to get in touch with www.pvrcinemas.com.

I NEED MY MONEY BACK WITH COMPENSATION AS THE MONEY WAS LYING WITH YOU FROM LAST ONE MONTH

I am sending you the screen shot of my account because when I talk to PVRsupport they say the money was processed on 18th but I have not received any money as you can see in the screenshot.
It’s been more than a month now.

my name is vijay kadli i had booked tickets in pvr cinemas chennai located in skywalk mall on the date of 15th and 18th of september 2010.
i succesfully booked the ticket on both dates but the problem was on both dates when i booked for the first time i was charged the movie money while the message appeared as booking session expired and your money will be refunded.. this happened on both dates and i havent yet received the refund money
please look into the matter and reply soon

I had booked tickets for the movie Maleyali Joteyali at PVR Koramangla, Bangalore. The show date was 27/12/2009. This was done online through my citibank credit card. The amount for the booking was 780.00 rs. But, it so happened that this transaction was charged twice on the card. I had given a writen complaint at PVR Kormangala regarding charging me twice for one booking and I was told that the amount will be creadited in 3 days. I had given the complaint on 31st December... But later I noticed that PVR team without my knowledge has debit the amount from my credit card on 13th January and credited it back again than crediting that amount that was taken from my card on 24th December. I went in person to PVR almost 8 times but even then they have not paid the amount. Every time they ask me to fill some form and say that money will be returned in few days. Complaint Number is Bad Transaction Refund PVR:[protected]. Its maily about trust sir. we use our cards thinking it wont be misused that too by such a huge organization like PVR. Can you please help us in this regard. I have all the mail conversations with PVR and credit card statement if you need them.

I booked my tickets from on Aug 4, 2010 at PVR Cinemas website (Net Banking) for Peepli Live. However, the tickets could not be booked due to some error despite acount getting debited from my account.

The portal displayed message "Ticket Could not be booked"

My reference number is:[protected]/PVR Movie Tickets/IND-B

Please process my refund.

Regards,
Vikram Gupta

I had Ticket of the show at 3.00 pm. It was around 2.20 pm when i got to cinema but me and my friends were not allowed to enter. They asked me to come before half an hour before show. This was quite insulting. Even the security man was behaving rude. I asked to call the manager but i was not allowed to meet him and was asked to come after 15 minutes..
This is not the ethics. PVR is a great company and the cinema located at Acropolis- Ahmedabad is making things go bad due to their rude behaviour and bad services..

i went to a 3D MOVIE DESICABLE ME AT 2.00 SHOWON 7TH AUGUST . THE MOVIE IS ADVERTISED AS 3D MOVIE IN THERE WEBSITE, NEWSPAPER , AND ALSO PRINTED IN THE TICKET . TO MY DISQUST THE MOVIE AFTER SEEING THROUGH THERE 3D GLASSES WAS LOOKING LIKE A 2D PICTURES WITH ALL THE IMAGES LOOKING BLURRED LIKE WE ARE SEEING A PIRATED VIDEO . IN ANY ANGEL THE MOVIE WAS NOT 3D WITH NO 3D ATALL .I INFACT IT WAS SEEING MOVIE WITHOUT GLASSES I WASTED 1000 RS , FOR 5 TICKETS , THIS TOTAL CHEATING BY PVR , I WILL NEVER GO THERE , THEY ARE TOTALLY CHEATING THE PUBLIC WHAT IS THE USE OF SPENDING SO MUCH MONEY TO GO TO SEE A 3D PICTURE . AND TODAY I AGAIN WENT TO SATHYAM THEATRE TO SEE THE SAME PICTURE AND I WANT TO THANK THE SATHYAM PEOPLE FOR SHOWING THE PICTURE IN 3D . IT WAS VERY WONDERFULL EXPERINECE , THE MOVIE WAS REALLY GOOD . IF YOU CANNOT SHOW A PICTURE IN 3D WHY THE HELL ARE YOU SHOWING THE PEOPLE . TO CHEAT THEM OFCOURSE IS ANYBODY TO LOOK IN THE MATTER AND BRING THIS PEOPLE TO BOOK

Respected sir,

I would like to bring forward a complaint against PVR CINEMA. Yesterday i bought 3 tickets (prime) & i opted to pay online through net-banking service (SBI) from internet. Everything went well , or as it seemed , i successfully was redirected to the SBI net-banking site & i successfully completed the transaction against AVENUES INDIA PRIVATE , which is also included in my account statement of INR 345/- . But disaster stuck , after i paid for the tickets , i was redirected back to a site with heading 'ERROR IN TRANSACTION". I tried my best to check pvr site for any page of successfully transaction history but no good. now i am left with debited 345/- INR & no tickets. Sir i am a student & this is my student bank account. please guide me , i really can;t allow my parents to see my monthly statement with debited amount for nothing. i approached you people with very much hope, & i wish you guys will guide me through the process of successfully solving this issue.

PS : i sent an email to the pvr support team , no use as i got no reply. PLS HELP!

THANK YOU
[protected]@gmail.com

On wednesday16 th june) I went to PVR cinemas chennai to book tickets for raavanan. They told that they haven't yet opened the counter for advance booking. Also we waited till thursday morning and even they have n't opened the online booking. Then I went personally to check the tickets but they asked me to come at 3 PM. Then I went at that time but they are saying the tickets are already sold till monday (21st june). It seems that they are holding tickets and giving to people whom they know first. I got frustrated and asked them why they are doing like this but they are saying that they can do anything and we people can't do anything. So people don't go to PVR in chennai. They are not treating properly.

I had called PVR on[protected] and the call was responded by a lady.

I wanted to know about the process of getting a free ticket for platinum Visa card holders.

I was told that i needed to enter the card details and then I would be asked to cofirm booking and would be told, if I am eligible for free ticket.

However there was no confirmation asked for and I was charged for 2 tickets without me knowing about it. I asked for the actual process. I asked for a refund for the amount for my 1 free ticket.

I have been constantly trying to get in touch with them but they simply do not respond.

-Trushal Jethwa

while booking tickets for movie clash of titans show dated 14th april 2010 1500 hrs we had done the payment for eight tickets but the conformation was not received and the money was credited from the account. we had rechecked for the booking details but it was found dat the booking was not done , so we rebooked the tickets . so i kindly request you to look into the matter and refund the money back into my account .
Thank You.
Vikrant Dharwa
l
Card details:
card no.[protected]

when i booked tickets online for pvr cinemas by credit card they r charging a transaction/convinience/service charge . this is unfair since we r booking the ticket ourself their load is reduced actually ticket shd be discounted instead of extra charge

I had tried to book 2 tickets for My Name is Khan on the 20th Feb, 2010. Due to some glitch in your site the tickets were not issued and my account was wrongly debited for Rs. 170.

It has been more than 20 days and the money has not been refunded. I did not receive any email or sms confirming the issue of the tickets and the message on the website said "if the money has been debited, it will be refunded".

I see this as a fraud on your part by not refunding the money till now. Request you to correct this and immediately refund back my money.

Regards,
Achal.
Contact number: [protected]

sir,
my name is P.K.Vineet, am from hyderabad, I have a sbi atm cum debit card.today i.e.., 10/02/2010 i tried booking MY NAME IS KHAN movie tickets in PVR hyderabad website by using ccavenue sbi gateway with my debit card twice, because of server failure transaction was not successfull and i didnt get any transaction ID and only got a message saying http server failure and i was redirected to pvr website both times, but amount 460Rs was deducted from my account (rs 230 for 1st booking attempt and rs 230 for second booking attempt) eventhough error occured during transaction and transaction didnt complete. I contacted pvr they said they didnt get the money and i contacted cc avenue no one is responding.sbi is also not cooperating.i have been cheated.my tickets are not booked transaction didnt complete and i also lost money.
I have attatched a screenshot as u can see the booking was not successfull bcos My name is khan is not even there in the list.But still money was deducted from my account
Name:P.K.Vineet
Location: hyderabad
card: sbi atm cum debit card
cell: [protected]

Hi,

I was trying to book 3 tickets for 3 on 24th december, 2009 but the site said transaction failed. Hence i did not get the tickets but my money for 3 tickets (rs 585/-) has been debited from my citibank account. Also the tickets don't show in the booking history.

My account registration details are

Name: Anubhav Goel
Username / Email : udani.[protected]@gmail.com
Amount debited: Rs 585/-

PURCHASE SUBJECT: CCAVENUE S|CCA[protected]

I tried 4-5 times to do online booking througfh PVR website on 26th December 2009. However, on finally calling up your customer care number the CSR told me that it is not allowed today and you will have to buy tickets in person, which I did later in the day.

However, later on I realised that my account was debited 5 times, once for the koisk booking and 4 times when I attempted online.
I was also getting messages online that if your credit card was debited, you will get the credit.

Accordingly, please let me know when the same shall be done for Rs 590 * 4 = Rs 2360. Following are the 4 credit card payment reference number:
74477489362023669642249
74477489362023669637710
74477489361023618616246
74477489361023623587150

Above 4 debits were done on 26th Decemer 2009. Please let me know when the same shall be refunded at the earliest.
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
after this I have wriiten twice to their e-mail id [protected]@pvrcinemas.com and filled an online complaint on their website but no response received and neither than refund

I was trying to book tickets from PVR cinema website on 01st Jan 2010 and the payment of Rs 990.00 was debited from my savings bank account.
But suddenly system showed transaction failed error, which was "Transaction failed, amount will be refunded". I have been trying to reach their customer care number but nobody answers the phone[protected] and also dropped an email to pvrcinema support email ID but again there has been no response despite several follow ups.I saw a number of complaints on your website against PVR Cinema online booking system, which never refunds the wrongly charged money from the customer - i believe the website should be banned from allowing Online Booking if they cant respond to customers complaints!
Please suggest a way out in getting my refund at the earliest.
Thanks

I had booked three tickets for the movie-3 on date01/01/2010 for the 10.45 show on 03/01/2010 to be screened at PVR MULUND.My account with bank of maharashtra had been debited with rs585/-immediately with the remark transaction successful.
on 03/01/2010,while going to PVR MULUND to watch the film,I was told that no tickets via internet had not been booked in the said name for the said show.
sir,I am deeply distressed as I had to return home with my aged mom and friend.
I have suffered acute mental agony in addition to the conveyance fare.I demanded that the amount be refunded with all the charges incurred i.e. to and fro conveyance as I had been inconvenienced for no fault of mine as also my weekend disturbed.
The amount after 2 weeks is not yet refunded.pl help
yours faithfully,
chitra.