[Resolved]  Reebok Fitness Kit — not received my order

My Order is: MITBC-WEB[protected].
I have already made a credit card payment for an amount of Rs 3198.0 as on 11th Jan'09.Then I wrote a mail and called the customer care about that, I haven't received my order.

On 30-03-09 new order no. is given to me - 0GA[protected], but till date I have not received my order. Whenever I call helpline no., simple answer is given "order is fully / successfully processed and will receive the same in 1 week"

This has been going for last three months. The customer service reps are not even transferring the call to senior personnel reason given all are busy. Today 12 -04-09, and I haven't received as yet.

Even I have already sent to Mr. Nitin Swaney but didn't receive any revert.

ITBC is cheating innocent buyers.Govt must ban this company.

pls find the chain mail which i have pasted below my followed up with ITBC.




Pls find the trailed mail, this is how indiatodaybookclub harreshing the customer.your services are really very pathetic.sorry to say your company must not be in sevice industry.

As discussed with mr. md vaseem(customer care executive of bookclub), pls cancell my order and return my money back within 3 days along with accrued interest.there woudn't be any next mail in this regard.

chaman gupta

Note: Forwarded message attached

-- Original Message --

From: Feedback Club <[protected]@indiatodaybookclub.com>
To: 'chaman kishore gupta' <[protected]@rediffmail.com>
Subject: RE: RE: RE: Order Information India Today Book Club








Dear Member,



We apologize for the inconvenience caused to you in this regard.



With reference to your mail we would like to inform you that your order has been re-dispatched & fully processed from our end.



Kindly note down your new

Order number :- 0GA[protected] for future reference.



Kindly wait for some working days. We will dispatch your order soon.



We value your association with India Today Book Club and thank you for your patronage & co-operation.


For further queries & assistance please feel free to call at our helpline[protected]/[protected]Toll Free no.)



Thanks & Regards

Sami Hasan

India Today Book Club






[protected][protected][protected][protected]

From: chaman kishore gupta [mailto:[protected]@rediffmail.com]
Sent: Monday, March 30, 2009 12:19 AM
To: Feedback
Subject: Re: RE: RE: Order Information India Today Book Club




Dear All,

This is just enough.I haven't received my order.
Sorry to say, you all are dameging a trusted brand worth.now I don't want my order.Request you to pls return my money along with accrued interest till date.

tannks

chaman gupta.
On Tue, 17 Mar 2009 Feedback Club wrote :
>Dear Member,
>
>We sincerely apologize for the inconvenience caused to you.
>
>With reference to your e-mail we would like to inform you that we will redispatch your order soon & inform you the same.
>
>Kindly wait for some working days.
>
>We assure you to provide our best possible services in future.
>
>For further queries get back to us on call us at[protected] toll free.
>
>Warm Regards,
>Executive Relations
>India Today Book Club
>
>________________________________
> From: chaman kishore gupta [mailto:[protected]@rediffmail.com]
>Sent: Sunday, March 15, 2009 10:11 PM
>To: Feedback
>Subject: Re: RE: Order Information India Today Book Club
>
>
>
>Dear All,
>
>Request to pls provide the status of my order on priority basis.
>
>Regards
>chaman kishore gupta.
>
>On Mon, 09 Mar 2009 Feedback Club wrote :
> >Dear Member,
> >
> >We apologize for the inconvenience caused to you in this regard.
> >
> >With reference to your mail we would like to inform you that due to some postal problem your order was returned back to us, so that we have forwarded your complain in our concerned department, they will check your details and arrange to re- dispatch your parcel very shortly from our side.
> >
> >We assure you to provide always best services,
> >
> >For any further query or assistance please feel free to mail us or call at our customer care[protected],[protected] toll free)
> >
> >Thanks & Regards,
> >Kuldeep Singh
> >India Today Book Club
> >
> >________________________________
> > From: chaman kishore gupta [mailto:[protected]@rediffmail.com]
> >Sent: Monday, March 09, 2009 1:09 AM
> >To: Feedback; [protected]@offers.indiatodaybookclub.com
> >Subject: Re: Order Information India Today Book Club
> >
> >
> >Dear All,
> >
> >My Order is: MITBC-WEB[protected].
> >
> >I have already made a credit card payment for an amount of Rs 3198.0 as on 11th Jan'09
> >But I haven't received my order as yet.Is this kind of services provided by a reputed publication co.Request you to pls deliver my order ASAP.
> >
> >Thanking You,
> >Chaman Kishore Gupta
> >
> >On Sun, 11 Jan 2009 [protected]@offers.indiatodaybookclub.com wrote :
> > >Thank you for your order.
> > >Your Order is: MITBC-WEB[protected]. (Please note the order id. no. for future reference.)
> > >You have made a credit card payment for an amount of Rs 3198.0
> > >Kindly give us 3-4 weeks for processing of your order. You will receive an email and a sms with your dispatch details soon.
> > >For any further assistance call us at[protected] or email us at
> > >[protected]@indiatodaybookclub.com
> > >quoting the above mentioned order id