[Resolved]  Reebok India — Inferior Quality Leather .

jas apparels & footwears pvt ltd — defective shoes

To ,

Reebok India ,
Customer Care

I bought a pair of Reebok Shoes ( purchase bill no is-13742 date-20/03/10. ) for Rs.3310, from Authorised Reebok Outlet in bbsr jas apparels & footwears pvt ltd 11,janpath,bapuji nagar bhubaneswar ,on 20.03.2010 , but within 3 days the upper leather portion of both the shoes got badly cracked .
I reported the problem to Reebok ,jas apparels & footwears pvt ltd 11,janpath,bapuji nagar bhubaneswar, and handed over the cracked shoes to them.
on 12.04.2010 , They agreed & accepted the shoes and gave me the complaint no., saying that the shoes will be replaced after company's inspection within the week , but till date no action has been taken , and the attitude of their staff towards the post sale problems is pathetic .

For a reputed brand like Reebok , this sort of post sale service is not acceptable .

I hereby request the company to replace the shoes or refund my money .

Thanks , yours faith fully
SHUBRANSU PANIGRAHI
MOBILE NO- [protected] , [protected]

Hello
i brought an AC of Whirlpool from Big Bazar Ameerpet, yderabad. they give us a coupon worth Rs.3499/- for the purchase of REEBOK shoes. i visited all showrooms in Hyderabad as mentioned in coupon but i have to return empty hands and much more demoralised/irritated. None of showrooom has this type of shoes in their showroom.
after so much harsh. i am going to write to you before going to Consumer Court. Hyderabad please take immediate necessary action and given the direction to the concerned official regarding this specialy .
my mobile no. [protected]

I had purchased a pair of shoes and I had been given a copy of coupons which they promised to redeem from time to time.

In January I went to redeem it and I was told that this is a sale period hence it cannot be redeemed. I have requested them so many times. I have visited SCO 20, Sector 17 showroom so many times. At last, I told them I will have to go to consumer court then they redeem the same immediately. But they harrassed me a lot.

Now again I went to redeem the same they said there is a sale and it cannot be redeemed. I told them you have redeemed the same in January. He said I do not know about than but I cannot redeem it presently at any cost. How funny his reply was? However it is clearly written on the vouchers that these would be redeemed on the MRP and nowhere it is mentioned that it will not be redeemed during the sale period. How rude it was if you cannot redeem the coupon then why you issue the same. I have wasted my petrol, energy and get frustrated because of these coupons.

I requested Mr Sanjay, Incharge, Sector 17, Chandigarh again and again to redeem the same he said I cannot redeem the same. I said then why you give this at the time of puchasing a pair of shoes. He said rudly he will not accept these and you do whatever you like. Now I would have no choice except to approach the consumer court.

Ravinder Sharma, [protected]

this is in regard to my extreme dissatisfaction with reebok service.
prior to this incident i was a regular customer of reebok and always appreciated the quality of reebok-products.I bought a pair of Reebok Indoor Shoes ( SN:GROUP i14024 ) for Rs.3892.00, from Authorised Reebok Outlet in JAS APPARELS&FOOTWEARS PVT.LTD, 11JANPATH, BAPUJI NAGAR, Bhubaneswar on 09.05.2010, but within 1 month the upper leather portion of both the shoes got removed.
I reported the problem to Reebok, 11JANPATH, BAPUJI NAGR, BHUBANESWAR, So I went to the showroom again to get it changed then they said that we wont change it today come on some other day. I went to their shop for the several time and at that time they said we dont have this pair in stocks they gave me particular date when i went on that same date they refused me.I could not understand why they will not be replaced even at the time of purchasing no one has told us that in any diffect/problems the article will not be changed of replaced and the attitude of their staff towards the post sale problems is pathetic .

For a reputed brand like Reebok, this sort of post sale service is not acceptable .

I hereby request the company to replace the shoes or refund my money .
Thanks&Regard
Alok Ranjan Panda

dear sir
i have got reebok gift boucher from acer laptop.but reebok outlet chakrata road dehradun uttrakhand refuse to accept gift boucher .for that whom i should complaint.plz help me .dr satish pingal [protected]