[Resolved] Reebok India Company — COMPLAINT AGAINST DISSATISFACTORY CUSTOMER CARE | |||
Dear SirMam This is in reference to the 'Reebok Double Your Money Offer'. I had purchased Reebok shoes, Model no. J08551, from Reebok Tarush Marketing Pvt Ltd, Andheri East, Mumbai on 03rd October, 2009. The bill number was 1986. I was given the offer booklet along with the bill. But, the sales associate, Gaurav did not guide me appropriately. I was given the impression that I could use the entire booklet of Rs 6000 at one time. Also, I was not informed about the redemption code to be sought, at the time of sale. Consequently, I was misguided about these clauses. Due to unavoidable circumstances, I could not put the offer to use for three months, post sale. Further, when I went to encash the booklet in the Reebok store, PVR Complex, Saket, New Delhi, in February 2010, I was told that I could not use the booklet atall because the time period for securing the redemption code had lapsed. After repeated requests, I was asked to come again. When I contacted them again on 17th April 2010, I was told that three of myReebok gift notes had expired. This, I was willing to accept. But, further, I was informed that out of the balance nine gift notes, I could only use three. I sensed serious foul play in this contention. I was then asked to address my complaints to Mr Saurabh Aggarwal, whose numbers are not reachable. I am highly dissapointed with the treatment meted out to a loyal Reebok customer like me. The reebok Gift Note number is GV 95597431 AF9 and the booklet code is 415709. I am very hopeful of a fitting redressal from your end. Awaiting an earnest and speedy response. Yours truly Mrs Harneet Kaur Chahal Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 8 Comments | |||
Comments
UNSATISFACTORY SERVICE AND SHOES FROM REEBOK
Shoes purchased - Hexride Mission
Purchased date - Mar 2010
Shoes worn out in - Apr 2010
I had purchased the above mentioned shoes from Pune, JM road Reebok branch worth 5999/-
in March 2010 and while buying the shoes I was told that if anything happens to the shoes
from 3 months of buying them, they will get replaced.
However REEBOK has not kept its word and neither were the shoes worth Rupees 5999 which got worn out
just in 1.5 months of its use.
These shoes were sent to Gurgaon office by the local showroom and were returned saying that there is no manufacturing defect.
I agree that there was no manufacturing defect, but while buying the shoes I was given the gaurantee that even if the
shoes get worn out then there will be free service or if required the shoes will be replaced (irrespective of the manufacturing defect or not.)
I took the shoes to the showroom much before 3 months to show the bad condition of the shoes in just 1.5 months after
spending 5999/-.
How can the manager in Gurgaon say that nothing can be done as its not a manufacturing defect?
Don't you see that the shoes are totallty worn out in just 1.5 months from purchase date and they cost 5999/-?
Is this a less amount? Are REEBOK shoes expected to get worn out in just 1.5 months?
I am a regular customer of Reebok and in just 2 months I have spent some 17, 000/- on 3 pairs of Reebok shoes.
Is this the kind of service I get for being a regular customer?
Please let me know when can I get the shoes replaced from the local showroom in Pune.
Medha.
Shoes purchased - Hexride Mission
Purchased date - Mar 2010
Shoes worn out in - Apr 2010
I had purchased the above mentioned shoes from Pune, JM road Reebok branch worth 5999/-
in March 2010 and while buying the shoes I was told that if anything happens to the shoes
from 3 months of buying them, they will get replaced.
However REEBOK has not kept its word and neither were the shoes worth Rupees 5999 which got worn out
just in 1.5 months of its use.
These shoes were sent to Gurgaon office by the local showroom and were returned saying that there is no manufacturing defect.
I agree that there was no manufacturing defect, but while buying the shoes I was given the gaurantee that even if the
shoes get worn out then there will be free service or if required the shoes will be replaced (irrespective of the manufacturing defect or not.)
I took the shoes to the showroom much before 3 months to show the bad condition of the shoes in just 1.5 months after
spending 5999/-.
How can the manager in Gurgaon say that nothing can be done as its not a manufacturing defect?
Don't you see that the shoes are totallty worn out in just 1.5 months from purchase date and they cost 5999/-?
Is this a less amount? Are REEBOK shoes expected to get worn out in just 1.5 months?
I am a regular customer of Reebok and in just 2 months I have spent some 17, 000/- on 3 pairs of Reebok shoes.
Is this the kind of service I get for being a regular customer?
Please let me know when can I get the shoes replaced from the local showroom in Pune.
Medha.
Dear Sir,
I purchased a .Rreebok shoe on 11/07/2010 for my son for Rs. 2518/-. from Ms. Anuksha Sales Pvt. Ltd., Deep Enclave Ashok Vihar Phase-III, Delhi. TIN No. [protected]. The sole of the shoe has come out from the front portion. I was not expecting a Reebok shoe to give such a bad service. I thought that the quality control of Reebok must be very good and that is why they are cgarging such a high price. Please tell me what is the use of buying such an expensive shoe if it does not last for even 4 months.
I request you to kindly replace my son's shoe
I purchased a .Rreebok shoe on 11/07/2010 for my son for Rs. 2518/-. from Ms. Anuksha Sales Pvt. Ltd., Deep Enclave Ashok Vihar Phase-III, Delhi. TIN No. [protected]. The sole of the shoe has come out from the front portion. I was not expecting a Reebok shoe to give such a bad service. I thought that the quality control of Reebok must be very good and that is why they are cgarging such a high price. Please tell me what is the use of buying such an expensive shoe if it does not last for even 4 months.
I request you to kindly replace my son's shoe
Dear Sir/Mam
Myself Mr. Brahmvir Singh using Reebok brand shoes for last 15 years,
First time myself facing the issue in my new pair of shoes, which I bought in the month March 2010 (Bill Attached), in that particular pair after six month I found Blue color Braiding pattern disturb (Jalli in Hindi) loss its actual shape (photo enclosed)
I approach the dealer (Bill enclosed) for last three month periodically, I didn’t found any proper responsible answer for this defect.
Simply Reply from dealer:
No warrant for the above shown defect without doing analysis (Without consulting the Reebok service Engg.)
Kindly reply for above issue whether it is cover under warranty or not & also reason why such defect not covered under warranty, it likely to be Quality issue of yarn thread (Tensile properties) issue.
I had sent mail with photograph but no answer...till now
Location : Delhi NCR (Gurgaon)
Contact Number : [protected]
I waiting for your favorable reply………….
Myself Mr. Brahmvir Singh using Reebok brand shoes for last 15 years,
First time myself facing the issue in my new pair of shoes, which I bought in the month March 2010 (Bill Attached), in that particular pair after six month I found Blue color Braiding pattern disturb (Jalli in Hindi) loss its actual shape (photo enclosed)
I approach the dealer (Bill enclosed) for last three month periodically, I didn’t found any proper responsible answer for this defect.
Simply Reply from dealer:
No warrant for the above shown defect without doing analysis (Without consulting the Reebok service Engg.)
Kindly reply for above issue whether it is cover under warranty or not & also reason why such defect not covered under warranty, it likely to be Quality issue of yarn thread (Tensile properties) issue.
I had sent mail with photograph but no answer...till now
Location : Delhi NCR (Gurgaon)
Contact Number : [protected]
I waiting for your favorable reply………….
To
Reebok India
Customer Care
I bought my reebok shoes from the nearest Reebok store(SCO 351, sec 9 panchkula, haryana, INDIA)on 19/03/2011
S.N. Article no. is R100089
I bought this under 50% discount scheme where MRP being Rs 3799
Within 2 days of my buy the sole got disjoined from the shoe.
I immediately went to the dealer and discussed the problem. He refused to refund/replace and offered me service but it brought no change as the sole again got disjoined within 2 days of service.
I am very unhappy and annoyed with your product and service provided by your company.
I may not take any legal action for this issue but unfortunately I will not prefer any product of your brand in future and will not recommend your brand to anyone.
I hope your company will refund my money or replace my product if you indeed provide proper service to your customers.
ANKUSH ARYA
[protected]@gmail.com
Contact no. [protected]
Reebok India
Customer Care
I bought my reebok shoes from the nearest Reebok store(SCO 351, sec 9 panchkula, haryana, INDIA)on 19/03/2011
S.N. Article no. is R100089
I bought this under 50% discount scheme where MRP being Rs 3799
Within 2 days of my buy the sole got disjoined from the shoe.
I immediately went to the dealer and discussed the problem. He refused to refund/replace and offered me service but it brought no change as the sole again got disjoined within 2 days of service.
I am very unhappy and annoyed with your product and service provided by your company.
I may not take any legal action for this issue but unfortunately I will not prefer any product of your brand in future and will not recommend your brand to anyone.
I hope your company will refund my money or replace my product if you indeed provide proper service to your customers.
ANKUSH ARYA
[protected]@gmail.com
Contact no. [protected]
COMPLAINT
1. I am a regular user of Reebok shoes being a sportsman in Indian Army. I had purchased a Reebok shoe Modal No RB 1003MOJ, J21757 Barcode No[protected], from Delhi in last year and never used, presently I am posted in ASSAM and started using the shoes in last month, after using around a month the sole of the shoe started peeled off. The shoe is unfit for use. In view of the above you are requested to improve the quality and better service to the customer please.
2. The postal and e-mail address as under :-
Unit address :-
Lt Col Manoharan T, SM
57 Mtn Div Ord Unit
Pin – 909057
C/O 99 APO
E-mail address :-
[protected]@yahoo.co.in
1. I am a regular user of Reebok shoes being a sportsman in Indian Army. I had purchased a Reebok shoe Modal No RB 1003MOJ, J21757 Barcode No[protected], from Delhi in last year and never used, presently I am posted in ASSAM and started using the shoes in last month, after using around a month the sole of the shoe started peeled off. The shoe is unfit for use. In view of the above you are requested to improve the quality and better service to the customer please.
2. The postal and e-mail address as under :-
Unit address :-
Lt Col Manoharan T, SM
57 Mtn Div Ord Unit
Pin – 909057
C/O 99 APO
E-mail address :-
[protected]@yahoo.co.in
I have purchase rebock shoe, product code- J07489 from F.R.TRADERS PULPAR BIHARSHARIF DIST_ NALANDA, BIHAR, on 23/03/2013, after 3-4 day uses i found that shoes has left his sol, that times i went that showroom where i found that shoe manufacturing date was 2009.
I have told about this issue with that showroom but he was not give any satisfactory answer.
please help tregarding this.
MY contact details
Sarat chandera gupta
devisaray road, near petrol pump,
biharsharif- 803101
bihar, india
my email adress
[protected]@gmail.com
I have told about this issue with that showroom but he was not give any satisfactory answer.
please help tregarding this.
MY contact details
Sarat chandera gupta
devisaray road, near petrol pump,
biharsharif- 803101
bihar, india
my email adress
[protected]@gmail.com
damaged watch
order id -AB1165524 one of the two watches were broken when the product was deliveredCustomer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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Reebok India Company — refused to change in guarantee period
Dear SirI purchased pair of ladies chappel in Feb2009 Rs 2300/from reebok shop Sarojini nagar two days back the sole of chappel came out we went to shop on Saturday 13th March there were three boys first they asked several questions to avoid and accept the chappel then told us to come after Tuesday
we came from Gurgeon and requested them to take but were admant and finally they refused to repair /change and threatentned us what ever we can do we may do
one of the boy who was busy on his mobile named Ajoy even told us to leave the shop and misbehaved with my family member I then called police and a complained was made .with
This attitude with such employees we will never buy any reebok items