[Resolved]  Reebok Shoes — Non refund / replacement of defective shoes

Address:

Panchkula, Haryana

I had purchased a pair of Reebok Shoes from Reebok Showroom, Sector 9 Panchkula for Rs 2517/- on 05 August 2010 by debit card (on line POSP payment). Within 03 days of its purchase the shoes was found torn from top (both pairs, a manufacturing defect). On 10 August 2010, I went to the showroom and met the billing clerk, Mr Sunny telephone No [protected] and asked for its refund or replacement. Mr Sunny full of arrogance, took the shoes and kept with himself.He tried to replace the shoe with very low and poor quality He even did not give me the receipt for defective shoes worth of Rs 2517/- which he has kept with himself. On being asked for a visitor card and receipt for deposit of the defective shoes, he became totally arrogant and denied so and asked me to go anywhere and do whatever desired but he won't budge. After that I lodged the complaint in his visitor book and also sent an email to customer.care reebok company on 10 August 2010 but no response received from them. May I request you to process my complaint and enable me to get the refund of shoes. I am Mr Rajinder Singh AWHO Army Flats Q 244 Sector 4 Panchkula 134114, Mobile [protected]. For verification, the payment has been made online from my PNB Saving account on 05 August 2010 and also lodged written complaint in the visitor book of Reebok Showroom Sector 9 Panchkula (Haryana). thanks