[Resolved]  Refrigerator / Samsung Model Ra23wbss — Worst Service ( Under Warranty )

Address:

Maharashtra

Dear All ,

We have bought Samsung Refrigerator , Model RA23WBSS as on 08/10/2009 , from M/s ARCEE Electronics ( Navi Mumbai ) Maharashtra.

On 16th Sept 2010 we have noticed that the Referigeratori was non operational due to some technical problems hence we have contacted to the Samsung Service Centres from 16th , 17th , 18th, 19th Sept 2010 , fortunately I was able to communcate with Samsung on 20th Sept 2010.

Before communicating with Samsung have contacted to M/s ARCEE ELECTRONICS , NERUL , NAVI MUMBAI But ARCEE has advise us to contact Samsung Electronics Directly and washed away his hands as well as responcibility of after Sales Services to be proOvided to the CUSTERS....

In the books of ARCEE ELECTRONICS Customer WO HAI JO KASHTA SAY MARTA HAI......Pls take note of this,,,,,,,,,

Further to the telcon on 20/09/2010 , Samsung has given us Complaint No. Registerd , with them as follows BP No.[protected] Dated 20/09/2010 @ 04:12:49 PM recd via SMS.

Appreciated that the Rep. of Samsung has visited my residence and made his initial inspection on 21/09/2010 and assured us that will be coming to sort out the problem on next day which was 22/09/2010.... but till date NOTHING HAS TAKEN PLACE IN A +VE MANNER TO SOLVE THE PROB..

Kindly look in to the matter and advise us to sort out our prob.. or else would like to Re-Deliver the product back to M/s Arcee Electronics as it is UNDER WARRANTY.....

Regards
Prashant Jadhav
+[protected]