[Resolved]  Reliance Big Cinema — NO MONEY REFUND

Address:

Gautam Buddha Nagar, Uttar Pradesh

0n dated 16.06.2012 I tried to purchase Cinema tickets (Ferrari Ki Sawari) through big cinema web site.
Initially ,I tried with my credit card but the ticket never booked but money got deducted.I thought money will come back after few days as other company do.
After few minutes, I tried the same using NET Banking again the same thing happend .
Till date I have never got any amount back,they informed that the transaction was updated.
How it is possible to have same seat selection for two transaction.
I have not recieved any EMAIL/SMS/or any type of confirmation.If it was a successful transaction where the alert or its confirmation went?